Home Services reviews in Gilbert, Arizona

Absolutely awful, not sure how this company is still in business. Gave them plenty of opportunities to rectify, now they won't even reply to my emails or pick up my calls. Submitted a BBB complaint today looking to get a partial refund on services not completed - like not cleaning the pool in 3 weeks! Run away from this so called company quickly! And yes, they do in fact have an F rating with the BBB as well.

Literally came every day BESIDES the day they were supposed to come, and since I have a Pool Cover that is required to be taken off prior to service and two Dogs in the Yard, this was absolutely not a feasible company for us to use. Very poor customer service as well, barely answered the Phone when I would call to try and fix the issues going on, and whenever I could get thru, my communications clearly weren't being passed along. This company seems to have exceeded their growth limit and until they solve their growing pains, I would absolutely not recommend using them.

New customer set up for weekly visits with chemicals $142.70. Paid. Set up pool school for a Saturday between 12 and 5pm. NO SHOW, NO CALL. My pool tech. Called me, not the company my pool tech who had been to my home once, office said they called, LIED, office said no email from customer sent LIED. Rescheduled pool school for following Saturday. New guy saying he is here to teach pool school it's 10:15am on a Thursday. Called to get a refund and cancel services, no call back and now they won't answer the phone.

This company is very shady! Not only did they provide subpar pool maintenance they overcharged me as well! I did a DE filter clean out and did a chlorine bath on my pool with another company and hired Gilbert Pool Service to do the monthly maintenance. My pool looked great but it was short lived. I was extremely frustrated that the pool guy was not able to maintain the proper chemicals and my algae came back after a couple of weeks! And they said they weren't responsible for the algae, really?:/ Out of sheer laziness or stupidity the pool guy told me he did not know how to re-install my skimmer basket handle after he took it off and I had to re-install myself. The pool was not properly scrubbed on a consistent basis and there was for the most part a ring of dirt and algae around the pool edge. I could go on and on....My agreement was for 80.95 per month for service and chemicals. In June they charged my card $128 and in July $122!!! They did not notify me or get my approval for the 'extra services' they supposedly performed. And they charged me extra for the DE. Is that not part of the chemicals that I'm already paying for? I am currently disputing these charges. They make you sign a 3 month service agreement and if you cancel, you will still be charged monthly until the 3 months are up. Please save yourself the frustration and a terrible looking pool and skip this company!

I had these guys for years. Noticed the pool pump was running constantly and asked if my timer was working. It had been broken for over a year. They wanted to replace old pump with new one for 1250. Funny thing is the service log (paper that the pool guy signs when he comes out for service that shows chemicals added and what not) was located where the timer is. So every time they signed that sheet and placed it right back in the timer box, not one of the pool guys checked to see if the timer was working or programed it for summer/winter seasons. Got the same pump they quoted installed for 750 by the company I now use. When I fired Gilbert Pool Service the caddy lady that answered the phone didn't even ask why after years of service was I letting them go. Do not use this company. Just look at the other reviews. The caddy lady trolls reviews and responds to them like she is enlightening the rest of us and it was all the customers fault. Bad bad business.

Great service and reasonable price, thank you!

Rick was great! We’re rookie pool owners and he came out to help us figure out a small issue we were having. Rick was very thorough and patient with all of my questions. We have used Gilbert Pool Service weekly for about four years and they are fantastic. Their reasonably priced and their customer service is amazing. Support your local business!
Thank you for a great experience Rick

OMG, I don’t normally write reviews, but this by far has been one of the WORST experiences I’ve ever had with a company. I strongly recommend that you not waste your time, energy or money with a company that could care less about the type of service you receive. From the front office to the pool service guy (who seems to change every week). There’s no accountability on there end. If they don’t show up for a week or two or three, they will still bill your credit card for an entire month. Then you have to call and find out what the heck is going on. They end up having to credit your account and then the same thing happens the next month. I need a company that is honest and RELIABLE!!! Not to mention on the rare occasion that they would show up they would leave my pool pump running, after countless times I’ve told them not to due to the utilities plan we are on and having to avoid peak hours. When my husband called to cancel service, they flat out lied to us about why they have not been servicing our pool, saying the gate was “locked”. Kind of ridiculous when we don’t even have a lock on our gate. Or “the dogs were out”. Umm, we were out of town. How many other excuses can you come up with? I’ve done my due diligence. Use them at your own risk!

Please don't use this pool company. I as a small business owner myself I do not like to leave any negative reviews and would rather just move on from a bad experience. In this case I hope this review will save someone else from having a terrible experience. I had multiple issues: didn't show up when scheduled, not sure work was even completed that we were billed for, and then they repeated called me to pay a bill when I told the same person 24 hours earlier that I had mailed a check as we discussed the prior day. This happened 4 times. They have no option to pay online. Then they re-invoiced me and charged a $20.00 re-invoice fee. I hope Gilbert Pool Service uses that $20.00 wisely, it's the last $20.00 they will get from me.

The owner has the worst customer service skills and it’s very evident he doesn’t even care. — According to him, the business is always right, he can charge you for anything he desires while not providing a warranty on anything. — if you push back on any of this (as we finally did!) he’ll literally just cut your service off not giving any heads up, stating that he no longer services your area?? Yes, that happened and we live in central Gilbert. Isn’t the company still named Gilbert Pool Services? And we were customers for over 2 years. So forget about loyalty to your customers as well. Just stay away!!!!

They started out OK in Oct 2020 and they were supposed to come every week. This nice couple showed up every Wed morning like clock work. They were great and the pool looked great. Then around Dec 1st something happened and the couple did not show up. Different people were showing up all different days of the week and weren’t doing a good job. I called the office and they said they were having problems as the nice couple who was doing our cleanings had left town. The gal said she would call me back and be let me know what they were going to do. No word from them. Different people came and went and I call in January and told them I was not happy they were doing a horrible job. After someone would leave we would go out there and they wouldn’t have even emptied the skimmer or pump filter. I called and complained and all I got was a answering machine. They are screening calls. They quit coming around the first week of Feb and I never got any calls from them back. Their billing services keeps sending us a bill for every month including a new one for March — and no one is coming out. This place is a joke.

Gilbert pool service has been a delight to work with all of the staff are friendly and nice I will use them again. They came out in timely manner and did repaire pool has been running great since.

My family & i have used this company for about a year. They started out good and have gradually regressed. The lady that answers the phone is very dishonest she told me one story and told my husband a completely different one. We can forgive sloppy work but not blaintet dishonesty. We will be changing companies for all of our properties.

GILBERT POOL SERVICES IS THE WORST POOL SERVICE COMPANY IN ARIZONA. DO NOT USE THEM. I made the mistake in calling them please don't make the same, I signed up for a cleaning, the lowest possible rate. Every time they came they said more and more things where wrong. Until they said the Pump was broken that's when I realized how shady this company truly is. They gave us a ridiculous expensive quote. We went through someone else to get the pump fixed which we truly feel they had something to do with. In the agreement I signed for it was only pool cleaning absolutely no chemicals and they agreed that I would handle all chemicals and they would add none. Now on the final month after we went through someone else to fix the pump they "supposedly" added chemicals during every visit. Now they expect me to pay for something that was never in the original agreement. I've called plenty of times asking to speak to the manager to resolve the issue and every time I'm told he will call me back. It's been 3 weeks of calling and the manager still hasn't called but they keep sending invoices of the amount due including chemicals and pool cleaning.

Don't use this company please!! If I would have read the reviews I would have never called Gilbert pool services!! They have red trucks I should have taken it as a sign to tell them to stop 🛑 from the get go like a red light in traffic.

I should have read the reviews the last month before calling this company. I called and left a message and Kelsey (very nice) called back on Monday this week to set up an estimate on my pool. We agreed to Tuesday night between 4-5 and they’d call Tuesday morning to confirm the time. Nothing from them. I was going to let it go as whatever they don’t need my business. Then 5 minutes ago at 6:28 on Wednesday night some calls me and says I’m from Gilbert Pool Service and at your house. I said the appointment was yesterday. He said “are you looking for an estimate or not”. I said well not at this point and he hung up on me. Very unprofessional. They’re not organized obviously and that was very rude. I wouldn’t let them work on my pool ever at this point. Don’t bother calling them.

I bought a home in Gilbert and was unfamiliar with pool care in Arizona. I had received a flier from Gilbert Pool Services so I called and asked them to schedule weekly pool service. There was no mention of a contract and I was never asked to sign one. I also asked to have someone come and assess my pool equipment for replacement as it was about 14 years old and was a sand filter. I wanted top of the line with the ability to control the system from my phone. A gentleman came to my home and looked at the equipment. I later learned he is the owner. I was told service would start on Saturday and continue every Saturday after. I did receive estimates and opted to install the Pentair VS Superflo and Intellicenter system. My main problem was with the pool service. The first Saturday came and no one showed. The owner came out after I called and did the service himself. After that I watched for the service person to come and the guy must have run in to the yard, signed the card and ran out because I would literally check the pool and it would be dirty, no chlorine but there would be initials on the pool card. At least one more time the person did not show up. Meanwhile the installer struggled with the Intellicenter and I genuinely believe he had never installed one before. I was getting estimates in my email for things I never asked for like resurfacing the pool. I had to say, "hey can we just get this first thing connected please?" Finally he worked out the kinks and I paid the company but I asked to stop pool service immediately. The woman at the office requested I email so they had my request in writing. I did that. Then they sent me a bill for another month of service. I called and she said we had a "contract" for 90 days of service. Most unprofessional company. Just choose someone else.

I have been a customer for over a decade and the service has decreased significantly. They stopped service with no notice AND kept charging me! One of the pool service technicians brought his girlfriend on the property without authorization. Then I had a manager visit to inspect the service because it was so bad and I was not made aware of the manager’s visit ahead of time. Some dude claiming to be a manager just showed up. I have been told I would be contacted several times for service and never was.

I would be filing a BBB complaint, however this company is NOT even accredited by the BBB.

As a long time customer, this company has shown me bad business practices and I would NEVER hire them.

Beware!

I bought a new home and wanted to get it ready for winter with a new heat pump. I called 3 different pool companies and Gilbert was the least expensive, ($1,250 less) and seemed like the most knowledgeable. Rick pointed out issues that the other 2 guys didn't notice. Apparently the previous owners replaced the motor with something that wasn't code within the past year. Rick pulled out a electrical meter and showed me that this prior pump was using 2,170 watts per hour and promised he could install one that would use less than 5,600 watts per day at 16 hours a day. Rick also felt the motor was replaced due to it sitting in a sink hole and probably burned up from being flooded during the monsoon. When the job was complete, everything looked so clean compared to before and the new pump was sitting up higher than ground level on a concrete block.
Once the job was complete, I signed up on Gilbert's weekly plan which turned out to be a smart move regardless of paying $10 more monthly. The new service guy spends a lot more time than the 2 minutes I was use to from the prior service and I no longer have yellow fungus growing on my walls that I was told was normal from the prior guy.
I almost didn't use Gilbert because of their reviews but my daughter has a business and 95% of negative reviews come from employees who were too lazy to work and customers who try to use the review system to get out of paying a bill.

I have tried for weeks to get over the service that these guys claimed they gave. Where to start…our problem was our hot tub was not heating correctly the temperatures were off. They were able to schedule us quick. Came out and seemed to know what was wrong and their explanation was sound. Said it was a sensor, billed for about 500$, fool me once shame on them. I assumed they were a honest company and gave them the benefit of the doubt. Paid the bill. They called when the part was in, seems professional right, scheduled a time to repair it between 9-11 am. Ended up showing up around 630 pm in the dark without a flashlight. Allegedly changes the sensor and left. The next day when assuming it was repaired it was making a awful grinding noise Went over to the unit and found screws on the ground. Left the heater on for a few hours and it’s still not working. So now we are calling them and we are told they will call us. The technician called and starts into reasons why it’s not working, it must be the fan motor… but he can’t find a replacement. So it must be the board…. however they don’t want to deal with us anymore so we just need a new pump. A bill for 1900$. We never contacted them again left with the same problem they were supposed to fix and a grinding pump as icing on the cake. Don’t let them fool you into doing any service on your pool. Please save yourselves from this shady place. Same on you Gilbert pools AZ

Liars, scammers. Should probably be reported to police.

Billed me after I cancelled services. Lied about coming out. Said our pool was full of dust and needed $1000+ dollars of work done despite me already paying a separate company to service the pool earlier that month - the pool is in beautiful shape, no thanks to Gilbert Pool Services.

They told me to get a leaf canister or else my filter would break and cost thousands to repair. I trust the guy who told me that - thanks to him! But I got the canister, they installed it, and weeks later I find it's broken and detached. They never told me how or why it broke. I called them. The lady at the phone said someone would come by and tell me what to do, etc. Nobody ever came. That was over a month ago. I work from home and never see or hear them. I suspect that they are not coming by nearly as often as they say.

We had Gilberts tech come out to repair are filter. Turned out it needed filter clean. Brandon was able to do that repair right away and our pool is up and running beautifully. Thank you Gilbert pools for your fast and friendly service.