House Cleaning reviews in Gilbert, Arizona

The guys did a great job. I do wish Sears would have told me upfront that it would take 6 to 8 hours for the carpet to dry. I wouldn't have picked the afternoon slot. Not I have to stay up past 1am to put things back in order. It would have been better to have fans from Sears or part of the service to dry quicker. The carpets and tile do look awesome though so ask for Anthony M. His partner and him did great fast work. Don't forget to tip well too!

I always thought big brands like sears will train their team to provide excellent service to maintain the service standards, and customer satisfaction. My recommendation after experiencing the service is that the service man was not properly trained on the quality of work, customer service. Its better to get professionals from local carpet and grout cleaning services in the service rather than getting to big brands that just send one person to do carpet and stone services. The Sears service representative was in a hurry from the time he stepped in and stated that he has multiple jobs to finish and did not have time. He charged me $700 for two man hours of service, and the grout was not cleaned well in spite of the feedback provided onsite. I was charged $400 for 400 sq.feet, but the stone looks exactly the same and grout was dirty. The stone area was never measured, but just estimated by looking at the area (only kitchen and family dining area). Carpets were supposed to be deodorized, but there was bad odor of wet and dirt on carpet after the service representative left. The person performing service did not take responsibility for uncleaned stone work and said the stone was not well maintained. My maid that provides bi-weekly service does much better job, and changes only $80 per visit for 2.5 hours of service for the entire cleaning of the house. If you are paying 10 times higher for the same time spent, the expectation is higher, and I was extremely disappointed with the service. Would strongly recommend not to use their services.

Carlos and Robert were on time, notified me prior to the appointment, walked through the home prior to starting, and asked if I had any concerns. We had just had our home painted and wood floors refinished prior to move in, and they were beyond careful. They provided feedback on areas of concern, and provided recommendations. They also were fair with pricing, as a return vent was sealed and could not be cleaned; they deducted the cost of the return from the bill. I was very impressed with their knowledge, but more importantly, their professionalism. Well done, and see you in 12 months!

Michael was prompt and friendly and gave expert advise on the carpet of my home. He even provided me an estimate for the Duct Cleaning. He was great with the kids as well. Very satisfied with the excellent service both in getting my carpets done within 24 hours as well as the courteous technician! I will always go through Sears Carpet Cleaning now!

I had my carpets and grout cleaned by Sears. The customer service was top notch! I was out of town while they were scheduled to clean, and they reached out after each step, making sure they understood my wishes, and kept me posted about the exact price - so there were no surprises. Their customer service put me at such ease! Also, when I came home, there was one spot that reappeared, and without hesitation they sent someone out to the house, and thoroughly checked over the home, and spot treated any areas that I was dissatisfied with. THIS is why I choose Sears - great quality and exceptional customer service.

Bruno and Michael we're on time, professional and friendly. They explained everything and also provided an estimate of service for a future visit. This visit they cleaned, sanitized and applied fabric protection to my extremely dirty microfiber love seat and sofa. They were quick and efficient so the furniture looks almost new. They also cleaned a large area rug which came out looking as good as when I purchased it. I would recommend them and Sears. I will definitely use them in the future!

I was wondering how clean my tile and carpet would be, as I was using a coupon, but I have to say Sears did a great job. The technician was polite, prompt and thorough. The tile turned out great, as did the traffic lines on our carpet. I should stress that both th tile and carpet are only three years old, so not very dirty, but they both look brand new now. I would recommend Sears and they offer a 30 day satisfaction guarantee. A bonus.

this is the 4th or 5th time we have used Sears. We have never been dissatisfied, but this time I had a coupon for another cleaner. The experience of just trying to set the appointment and their pricing add ons convinced me to go back to Sears. With one quick phone call the representative understood my request, gave me a quote I expected and scheduled my appt for my convenience. I got the courtesy email the day before letting me know the specific time window. The morning of the appointment I got the courtesy text from the Andreco letting me know he was on his way. He arrived on time, was safe, courteous, knowledgeable and completed the work timely and again exceeded my expectations with the pet stains. I am a Sears carpet clean customer for life.

Bruno and Michael were wonderful! I will definitely use Sears again and request them. My tile and carpet look new after the cleaning! They were honest, efficient, and provided information on additional services without making me feel pushed into anything. I’ll be calling next month for a grout color and seal! Thank you!

After being disappointed with my first appointment and calling to express my concerns about it they were AMAZING!!!
They listened and apologized and scheduled another appointment to make it right.
They went above and beyond!
It looked beautiful and Daniel was very professional and friendly.
He did a great job. It looked wonderful. I feel so much better and appreciate this kind of service greatly.
I would highly recommend Sears carpet cleaning service and I will be using them again.
100 % satisfaction guaranteed 😊

Carlos and Michael arrived when they said that they would. It was a very rainy day, but they were meticulous about setting their equipment up so that they didn't track in rain and dirt. It was nice to see that they used protective floor coverings and wall guards to keep their equipment from doing any damage to my home.

They accomplished their work very efficiently and were done within two hours. Both gentlemen were very nice and explained what they were doing as they went. I didn't feel a hype to buy more services. Carlos just told me about things which he felt I would benefit from if I was interested.

I had a pleasant experience with Carlos and Michael and would definitely recommend them to anyone else needing their ducts cleaned.

Anthony and Bruno were the Sears employees who did both the carpeting and tile/grout of our home. They were both very professional. I appreciated their offers for other applicable services relating to our cleaning job even though we couldn't get additional work done. They also handled moving some of the furniture for us. I had very little expectation as to how clean they were going to be able to get our carpeting to look and was excited to see that they were successful in getting it a lot cleaner that I could have imagined. The tile/grout in the kitchen looks brand new. The only thing I'd like to add is that the carpet took about 10 hrs to dry. Well worth the wait. Kudos to Anthony and Bruno for the fantastic service they provided! I wouldn't hesitate to use them again.

Made an on line appointment. I had an email confirmation but not a follow up confirmation of time. Three calls to the Sears number without a response from the local office. We’ve used Sears for years. Normally they are awesome. Not this time. We canceled. All that after moving furniture.

They actually came out at an earlier time than I was told to expect but luckily I was able to accommodate it and they called ahead to let me know they were on their way. I love that they have a link they send you so you can see who your technician is and how far away they are in real time. So convenient and nice to see the face of who's coming so you don't have to be concerned about frauds showing up at your door. Isaac was our technician. He was very nice and friendly, great at explaining everything. I was impressed with how quickly he was able to get everything done and the carpets looked great when he was done! I would definitely use their services again.

Bruno and Isaac did a wonderful job cleaning the carpets of our entire home today! :-) I received a photograph of each of the gentleman and a text message prior to their arrival, so I already knew who to expect. Our technicians were friendly, efficient, and quick! They did a thorough job, and were extremely respectful with maneuvering through our home as to not damage belongings, wall corners, etc. My husband and I are very happy with the service we received, and will most definitely be using Sears again for our carpet cleaning! I believe my husband actually spoke with the gentleman about the air duct cleaning service today too - so we may be scheduling that in the near future as well! :-)

The two men that came to my house were incredibly professional and helpful. I had shopped around between several different companies and instantly felt like I made the right decision once they arrived. The office kept in good contact prior to their arrival and they were on time! They also sent a picture of the techs that were coming to my house which made me feel more comfortable. The service was done remarkably quickly and I notice a difference in the carpets. It has been 2 days since the service and all the areas they cleaned have dried well and still look great.

Great at cleaning services but I would not recommend you have them do any repair work that they suggest you need. I had a dispute with this and it took some time to resolve, but it did eventually resolve. I understand changes have been made to prevent in the future.

I recently had an incredibly disappointing experience with Sears Home Cleaning Services. After purchasing a new home, I scheduled a cleaning service for my appliances (refrigerator, dishwasher, and dryer) for $250. A technician arrived and cleaned behind the dryer, but didn't touch the ductwork — something that should have been included in the dryer cleaning service. At the time, I didn't realize the ducts were left uncleaned, and assumed everything was taken care of by such a well-known company.

However, after moving in, I discovered that my dryer wasn’t drying clothes at all. It turns out that the duct, which had not been cleaned, was the issue. When I tried to contact Sears for an explanation or assistance, I couldn't get a hold of anyone. I ended up having to hire a separate duct cleaning company, paying an additional $150 to fix the problem.

This has been a huge waste of time and money. It's incredibly frustrating that a company like Sears, which I once trusted, failed to do the job properly and left me with a problem I had to pay more to fix. I would not recommend their services to anyone. What a shame!

Marvin came out to my house and cleaned the cloth seats of my daughters car. The results were better than expected. The before and after is nearly unbelievable. He did a great job in a short amount of time and I'd use him again in a heartbeat. Thanks Marvin!

On Wednesday May 8 2019 we had our carpets cleaned and treated at a cost of $235.00. Upon completion we inspected the five areas and they seemed to be acceptable so we paid the technicians. After returning from shopping we discovered that the carpets were so wet that the surfaces had lifted as much as 3-4" and some edges of the carpet had pulled from the wall. (see photo) When we reported the problem they promised to dispatch a team to assess damage immediately. Shortly after this promise was made a supervisor called and stated that it was normal for carpets to lift and if the carpets pulled from the wall it was because of poor installation not Sears cleaning. I shared with him that the carpets had been cleaned many times before and we never experienced this problem. I then asked him how he could come to this conclusion without seeing the carpet and he became rude and said he would help me file a claim against the installer but refused to accept responsibility for the damages. Our carpets took almost 48 hours to fully dry (even with fans blowing on the carpets and the AC on). Sears never circled back to review the damage or called to follow up. It is obvious that they have moved on to the next customer.
Sears also has a problem with its vehicle and or steam cleaner leaking oil. The pavers on my driveway were cleaned and prepped for sealant but now have a puddle of oil on them. So now I have to find something to clean the pavers with. So much for the Sears 30 day guarantee LOL.
I have been a loyal Sears customer for over 40 years but will never recommend Sears for any service again.
I have contracted a professional carpet layer to repair the damage as I am certain that Sears is not interested in supporting any claims made. So I am out $130 for damage caused by shoddy workmanship, a puddle of oil in my driveway, and 48 hours with furniture in the hallway. Stay away from Sears if you can. There are many great carpet shampoo companies out there that will clean your carpet without the unnecessary, costly, and time consuming drama.

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