House Cleaning reviews in Mesa, Arizona

Today was my first day using a cleaning service and I can’t be more happy with the services that Rachel performed for me. She was quiet, clean and thorough in all I asked of her. I was able to ask up front and then go back to work myself. She saved me immensely for this weekend! Grateful is not a strong enough word. I will definitely use them again in the future.

Ciara and Breanna did an amazing job. This was my first time using Mesa 5 Star. They were so friendly when I made the appointment and when the cleaners were here. They were thorough in their cleaning and did an amazing job!! I would definitely recommend them and will use them again.

Celena was amazing! So sweet and made sure to do a thorough job. I loved that my house was clean without smelling like cleaning chemicals. Highly recommend!

I paid $650 for a deep cleaning. I've had it cleaned this well for $250. They said they couldn't move anything like the stove, refrigerator, beds or couches. There were 3 of them, one a male. There is dirt along side my stove and refrigerator, under the couch and both beds. One ceiling glass is dirty. I have cats and they didn't brush the furniture at all
Deep clean? I don't think so.
Update: The sales person admitted she didn't tell me ahead of time they don't move heavy objects or clean higher than they can reach. I wouldn't have hired them had I known. I wanted a deep cleaning. She did compensate for her mistake. The cleaners did a fantastic job of what they could clean. My advice is to find out exactly what they do before hiring this company.

Wonderful, wonderful job! Alyssa and Celena were on time, kind, thorough, professional and got the job done in the time they said they would. Alyssa went as far as organizing my daughters stuffed animals on her bed. Such a wonderful detail that I did not expect at all. Celena walked me through the entire house with a checklist. Their work exceeded my expectations. This took such a load off my shoulders I can't even tell you. I hired Mesa 5 Star simply on the reviews and now I know why they have such great reviews. I will be using them going forward!

I just had Alexia and Selena clean my house for the first time and the results are spectacular! Everything is sparkling and super clean. Thank you ladies for a superior service.

Sadie, Alexia & Celena! Live love Love! There with us amazing, they’re personable, kind, honest & thorough with the work they do. Incredible, 10-10 and would DEFINITELY LOVE to have them back!
Thank you girls. 😉 I’ll get you drinks next time. Lol

The ladies were professional and thorough, showed up on time and got right to it. Celena and Melissa were bright and pleasant and genuinely cared about what I was saying. I am excited to have them come back for bi-weekly routine cleanings.

There’s a reason why they are called 5 Star!! Every cleaner we have had has been amazing- super understanding and friendly- but Alexia went above and beyond! Our home was extra dirty after the holidays and she cleaned everything without complaint or anything! Gave product recommendations for our shower and drains! Highly highly recommended! Especially Alexia!

Alandra and Breanna performed a move out cleaning on a 2 bedroom casita for us. The people in our casita left a disgusting mess in every room, and a bathroom that was a mess. It took them a total of 12 hours between them. After the final walk through I was so impressed with their detail and hardwork - they transformed the mess back into a clean and presentable guest house! Thanks you Alandra and Breanna, we could not have tackled what you did!

From the start the communication of booking our cleaner is on point and very detailed with arrival time, our cleaner was Celena and she was amazing, cleaned above and beyond. We have three dogs and she was very patient and they liked her as well. Thank you for helping keep our home sparkling clean.

1. I saw a Facebook ad about a free cleaning voucher. I submitted the form and chose a date & time to receive a consultation call.
2. Date and time come, but no one calls me. I waited 5-10 minutes before calling myself.
3. She then tells me that the cleaning voucher is for my fridge or over and not the house. Disappointing and misleading.
4. During the call, I gave the amount of rooms, bathroom and also square footage of the house. The representative told me that for the amount I wanted to pay, they can send out 2 cleaners for the 2 hours I want to cover the whole house. She also confirmed via text that I can claim the voucher during the clean.
5. My appointment day comes, only 1 cleaner shows up. She tells me that she can't clean the whole house and that she didn't even know about the voucher.
6. After she left, I texted the customer service number about my experience and person told me my whole service will be comped because of my experience.
7. TODAY, as I was going through my bank statements I see that Mesa 5 Star charged me $100 despite saying it would be comped.

The WHOLE Experience was flawed from start to end. I am in disbelief. I can provide screenshots of the text messages as well but I'm sure you would already have that in your system.

I had Celena and Ciara do a deep clean on my home today and they did such an amazing job! Everything was so sparkly clean and smelled so good. They have such great attention to detail and left my house spotless. Definitely recommend this cleaning service!

We’ve been using the cleaning service for a while. We schedule the service every 4 weeks. We’ve had a few different staff. They all do a decent job cleaning the house. This Tuesday we met Melanie for the first time. I’d like to give kudos to Melanie because she paid special attentions to the details such as the scales built up on the shower head and the dirty stuff at the bottom of the toilet. Melanie is indeed, a STAR cleaner!

Alexia provided an exceptional cleaning service for our home on her first visit. From start to finish, she was incredibly professional and friendly, making us feel completely comfortable having her work in our space.
What impressed us most was her thoroughness and attention to detail. She didn’t just clean—she went above and beyond by organizing our belongings, making our bed, and handling tasks we didn’t even ask for. Every room looks absolutely amazing, and the level of care she put into her work is evident in the results.
We were so satisfied with her service that we’ve decided to make her our go-to cleaner. Alexia is exactly the person we want coming to our home, and we’re confident we’ll be working with her for a long time to come. Highly recommended!

Alexia paid close attention to detail, made educated suggestions and was just a joy to have around! She did not miss a thing and did a spectacular job! Mesa 5 Star Home Cleaning has been my go to since moving to the Phoenix valley area. If you are looking for reliable, dependable and service beyond your expectations, try them! You won’t be disappointed!

Melanie was AMAZING! We have to big dogs and she was kind enough to do a slow introduction before getting started. We were looking for a temporary solution but seeing how amazing she did. We will be seeing her for as long as she will have us! Very happy!!!

Mesa 5 Star Cleaning,

We have had the best experience with Breanna for the past 6 months. Originally we thought we’d try it out for a month or two. This is a must have service now! Breanna keeps our house spotless!

Thursday Jan 29 was the last cleaning service in our home. Every cleaning Breanna does for us, we fall in love with our house all over again! It only lasts about two minutes until our toddler goes to work… but we have such peace of mind knowing our house is clean! It’s a wonderful feeling!

Please tell Breanna how much we appreciate her hard work! We will definitely be continuing the recurring cleaning for as long as possible!

Thank you,
Andres

Celena was not only friendly and sweet but she did an exceptional job cleaning and took great care of my personal belongings as she moved through my space. The team who sets the appointments has been very helpful and answered all of my questions leading up to my appt. Would recommend to friends and family!

Kim and Ciara did an amazing job at my inlaws home. They did a deep clean with detail our home had missed for years. They were kind, professional amd never stopped moving. Integrity, work ethic amd detail were their MO. These two were stellar! Thank you ladies!

The moment Celeste came to my house with a smile and introduced herself, I knew I was in good hands. She understood my needs of what I was needing to have done and 110% exceeded my expectations. In future needs, I will for certain request Celeste.