All reviews for FH Air Conditioning

We moved to AZ from MA two years ago and didn't have a clue who we could trust. Can't remember if Fountain Hills found us or we them but in any case, so HAPPY we connected! From their answering the phone to the men who do the work, completely SATISFIED with ALL of them. We started with a 5 year service agreement and upon the Spring (2015) inspection decided to install a new system before the original (12 years old) decided to start giving us problems. From purchase to install, 4 days (a day ahead of schedule). Professional, knowledgeable,courteous and only a phone call away, we are highly impressed!

I've been with FH for several years. They are not the cheapest around, but not the most expensive either. One thing I can always be certain with them is that the quality of their work will be top notch. I've been impressed with every tech they've sent out. They also tend to use brands that are manufactured in America, while being able to offer reasonable prices that are comparable to their highly-rated competitors.

While our service specialist Dan S. brought us some news we didn't want to hear ( a fairly significant repair ) he was incredibly professional. Quickly identified the problem, presented documentation and options allowing us to make an informed decision. The back office quickly responded to questions and helped us set up payment options.
He then quickly set to work to repair the issues and kept us informed of what he was doing every step of the way.

Fountain Hills AC & Heating wins my business and we will stay with them for our future service needs.

Bill Smart was a very knowledgeable service technician. He did a wonderful job explaining the cleaning procedure done on the AC. Bill was also very friendly, patient and competent. We have had Fountain Hills for several years and can definitely vouch for their excellent service. We highly recommend Fountain Hill Air Conditioning and Heating to anyone in the Valley that wants the job done right!

We called Fountain Hills for a "second opinion" after discovering no air was getting to the entire back of the house and are so glad we did!

Dan, the technician who arrived on time, was incredibly knowledgeable. He took time to thoroughly examine our system, took photos of the attic he later walked us through, measured the output in every room and had emailed us a report before he even left the house. He had clearly seen a lot of unique situations like ours (we have a ranch home that was built in 1955 and has had many additions) and was interested in offering a long-term, viable solution, which he did.

Ultimately, we'll be hiring them to do fix our system, and for about $4,000 cheaper than the first estimate we received at that.

Setting up an appointment was quick and easy. We asked to be called before arrival, that was done, and he was on time. I had a specific request involving my a/c, i ask, and he complied. The issue was resolved quickly and efficiently. Our tech, Bill, was helpful and courteous, he listened to and answered my questions and addressed my concerns. All in all a very positive interaction. If you need help with your heating and cooling, I recommend, Fountain Hills Air Conditioning and Heating.

I just had my whole A/C replaced and wow what a pleasant experience. First of all no one wants to get this done and yes the expense is great. These guys showed up early and got right to business. The owner even stopped y by to make sure that things were on task. I have heard of these taking all day to install and these guys got it done in 3 hours. Cleaned everything up as if they were never there and explained what they were doing along the way. This is a big expense but as they left I was glad I chose Fountain Hills A/C. Great experience I will definitely be telling my friends. Thank You for easing my hesitation. I did not feel like i was being sold a used car! These guys were honest and very easy to deal with.

Thank You

ERIC B.

Amazing services, constant communication would highly recommend this company. Phone call and text prior to their arrival with a photograph of the technical that is heading your way. Fair pricing I couldn't complain considering my A/C unit is over 15 years old and they knew how to fix and maintain my unit. Great job guys keep up the hard work. Thanks for keeping it Cool. 😎👍

My tech Jason was amazing. He recommended things for the future, no pressure on his recommendations. He was fast, friendly and knowledgeable. The dispatch was very friendly and keep me up to date with what was happening. After working in the AC industry, I know these guys are better then 90% of the rest. Be sure to hire them for all your needs.

I have used FH in the past and ended up signing up for the Comfort Club program. It has worked out well and recently I had a heater issue where it was on but no actual heat coming out. FH was at my house within 2 hours of my call, found some issues, and took care of them. With the Comfort Club it cost me nothing for the repair and visit.
These guys are always responsive and professional. Chad, the Operations Manager, has taken the time in the past to address any concerns I had regarding a repair I had them perform with replacing my A/C coils. That repair was done well, the A/C is still working great, and I even noticed my electric bill went down as it was now working efficiently. I highly recommend them.

Keola is a pleasent young man who knows his business. Very friendly and a quick worker. I would give him 5 stars if I were just rating him.

I've been a customer of Fountain Hills air conditioning for a number of years and generally staisfied. I would like their service more if it didn't seem that the techs were also asked to try to be salespersons for new equipmemt that isn't immently needed.

Just had the inspection done on our unit. Jason came into the house and checked the furnace and A/C components in the attic. Went outside for the cooler/condensor unit and did a check on the operating conditions etc. Was very upfront and open on things he found and made a couple recommendations for the next visit based on the findings today. We will certainly consider them as they seemed sensible and prudent.
Overall satisfied with his visit and hope he will be the Tech we have for the next tuneup.
Good Job

*** This issue was resolved and I have updated my rating based on the amazing customer service we received from John the GM. Please read below:

After seeing the review I posted below, John the GM/Owner asked me when a good time would be to talk. We scheduled a call and he spent 45 minutes on the phone with me. You can tell he is a very genuine human and was extremely attentive to the issues we were discussing. As in any business, the duty is to properly train employees to carry out expert business. We addressed the gaps and he vowed to make this right.

Throughout our conversation he asked me several times if my concerns were resolved and I appreciated that as he didn’t want me to walk away still with a sour taste in my mouth. It’s not every day that the owner of a company wants to talk to you and genuinely connect to address our concerns.

He personally drove our refund check to our house to ensure we received it in a timely manner. In addition to our refund he brought us a gift card for our troubles. He did not ask me to update my review, but upon this kind mans interaction, I will confidently say that he is the absolute right man for the job. I have faith that he will do what is right and ensure that the employees are properly up to speed from here on out. If we didn’t already have our system fixed, we would consider using his service again.

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Original Review:
Had FH come out for AC service and was told that coils were corodid and small leak but could not find it because it was in the back. Had them come out a month later said that I needed a new system for $6500. Came to replace AC unit and tech said the prior tech did not measure and there was no way to get the unit up in attic.
After some research I got a 2nd opinion and was told by two different companies and told just need coils replaced which is still under warranty.
Contacted FH and and asked why there was no communication regarding previous warranty and got the run around. Asked for a refund of my deposit and was given an option to have the unit replaced for $2700 and not $6500. 1. Why would I want it replaced if it doesn’t need to be? 2. How can you offer me 50% off a unit? Apparently this company is about making a profit rather than servicing their customers as all over websites list customer #1. Please do research and look before buying. If it wasn’t for their tech’s errors, I would have spent $5700 on a unit I did not need. Was thinking that since during the pandemic we face this past few months, companies would be nice and treat people with respect and not screw a customer over. They would have had a lot more business but wanted to make a quick buck rather than have a forever customer. Good job FH👍

Response time was very good. So they get 2 stars for that - but wanted to replace whole unit for $7,000. Evaporator coils were starting to show signs of leaking. All it needed was a capacitor $50 part that they charged $295 to replace. A 5 minute job.

Not happy.
Was told I needed two new air-conditioners and called another company and they discovered one had a bad relay switch at a cost of $75 and another one needed two pounds of Freon. The repairman must be on commission, but this is a small town so word gets around.
No wonder they send all those post cards out advertising for business.
I am out about $60 for a service call and all they intended to do was sell me new units. As a senior citizen, i feel victimized.
Wonder why after reading dozens of reviews on other venues that there is not one case of the company taking responsibility?

FOUNTAIN HILLS AIR CONDITIONING & HEATING is the worse rip-off company out there that is taking advantage of the public during these trying times. They performed work at my tenant's house for about $350 that cost less than $100.00 anywhere else. They charged me $88.00 for a part that cost about $15.00. They charged me over $100.00 to rewire about 2-3 feet of wire, which took less than 15 minutes. Their labor charge was about $250.00 for about 30 minutes, which is absurd! To make matters worse, the A/C unit that was repaired is less than 3 years old and is still under warranty. They took advantage of my tenant who clearly did not understand what was going on and in need of help. They did this despite being on notice the A/C unit was still new and under warranty and that my tenant was not the owner of the house or A/C unit. Stay very far away from FOUNTAIN HILLS AIR CONDITIONING & HEATING as they are dishonest and charge exorbitant rates!

I paid $465 for a 3 year contract, but after a few months, I told them I wanted to cancel it. They refused to give me my money back AND they cancelled the contract too! The reason I wanted to cancel is because they quoted me a price of $7,000 for a new portion of the unit, which was very overpriced. Another company quoted me $4,000 for the same thing. For this reason I feel they aren't a reputable company.

The technician was courteous and seemingly knowledgeable; however he did not fix the problem of the condensate not coming out of the hose. Rather, he said the system had come apart and that he could rebuild it at the cost of $166.00. I told him to put it back together and leave it. Water still did not flow so I called a local company to check it out. They found a plug in the system which they removed and solved the problem.

They doubled he normal install price for a capacitor that was covered under warranty. $279.00 Usual price for this is $125.00. they claimed they provided the part fee of charge!!! Nice guy and quick service, but they are cheats, too bad. I have a friend with their labor price list!!!

FH Air Conditioning is deceitful. Shortly after buying my house, I received a call from FH Air Conditioning acting like I was a customer of theirs and I worked with them before. It was only when I told them I didn't own the house on the last service date did they admit that they serviced it for the previous owners. So they clearly pull public record from home sales and call new homeowners acting like you've worked with them before to try to get new sales.

They have now called me an additional four times in the past month after I have consistently told them not to. Find a company who actually values and respects customers.

I had two aircon units installed by them. After 6 tries over three days they were not able to get the new Honeywell controls they recommended to work. At one point the operations manager, Chad, came by. His quote was,"I can give them the manuals but can't make them read". I little unfair of him since he didn't know how to install it either. I finally went with Nest. After 3 weeks, they still haven't finished the work. They had to order filter holders. I have called about them 5 times over two days. They promise they will have the operations manager, Chad call, but he never does. In fact they have never returned a call.
Terrible costumer service, frustrating company, poorly trained techs. Hopefully there is a better company out there. By the way, if you try and post a dissatisfied review on there web site, it locks you out.