All reviews for FH Air Conditioning

I had fountain hills Air conditioning come out today. The repair person was very nice, I will give them that. However we were told that our whole AC unit needed to be replaced and it would cost us over 10,000.00 they could patch fix it temporarily and that would cost us 800 to 900.00. I called several other companies for second opinions because well TEN THOUSAND DOLLARS for one AC unit. Every other company said my unit did not need to be replaced, I finally decided on a company to do the 300.00 repair and my AC is up and working great! I was being lied to here so they could make a huge sale! They charged me 89.00 to come out, not do a thing and lie to my face....Total scam!

Was quoted approximately $1500 in parts and labor to fix the unit and it was better off for me to replace the unit for $7800.
Our family does not make a whole lot of money so we decided to purchase a window unit for the little guest house in which my son lives in.
During the hottest parts of this summer season we could not get the house cooled down lower than 88°
With a little of my own investigation I replaced all the capacitors, and did a patch job of the "broken fan" and got the system working again for approximately $50 and 15min worth of work.
It feels pretty gross when people are taken advantage of just because I do not know all that much about HVAC repair.
I would never recommend this company. EVER!!1

The Tech was very nice and seemed very Honest- His "Super" had to come and evaluate my system to tell me I should get a new one. All i needed was a new wire. I paid for that but then find I charged twice for the transaction. i called office Left a message and sent a text to dispatch- No response back all day- I finally called after work to find that no one was informed.
I paid with a Credit card but now they have to mail me a check that will take 3 days to arrive. They never once sad we apologize for in convince. If I needed service they would called back in a jiffy-
Manger should be aware of the slack in customer Service- :(

It's all good! but please know that -** No at the office offered for me to pick up the check- That's incorrect "Owner"**

This company does not return calls or stand behind their work. I would never use them again….run run run and run faster away from them. The only one trustworthy one is Jake the technician. They list an address but they are not at that address. You can never reach anyone by phone. I just happen to have Jake’s # and he responded, but could only do what he could do. For peace of mind, call someone else! Update, Weeks later and these bozos haven't even fixed their address on their website.

There has been a change in their customer service, there is a lack of communication between the customer service reps, the dispatcher and the customer. They changed my appt time without telling me, and the last two times I have had appointments with them, they have asked to come 2 hours earlier. Very frustrating, maybe they got so big that they now have remote customer service reps.

I can’t express how profoundly frustrated and disappointed I am with FH Air. We had them come out and perform routine maintenance last year. We paid for a package that included two visits. Everything went well first visit. We had to cancel the second visit due to unforeseen circumstances and we never got around to rescheduling. I called 6/5 to set up the same package for this year. I was willing to pay the full price even though they still technically owe me a second visit from last year. They have an answering service and there is no way to speak to anyone in operations - red flag number one. I scheduled the appointment for Friday 6/14 between 3:00pm and 6:00pm. I asked for someone to call me in order to discuss options and pricing. I never received a call - red flag number two. Despite no follow up, I left work early to be home for the visit. No one showed - MAJOR red flag number three. I called them at 6:05pm and of course got the answering service. They noted my concern and we agreed someone would follow up. As of this morning, Wednesday 6/19, no call back received- red flag number four. I called them yet again this afternoon and I spoke to a representative with the answering service. I respectfully explained my experience and gave them one more opportunity to call me back today. I still have not received a call back - red flag number five. Needless to say, this is an unbelievably bad customer experience. FH Air ghosted me. They’ve lost a customer. I shouldn’t have to beg to give them my business. Definitely Do Not Recommend.

Completes 90% of work and will gladly charge more to complete the job.

During our HVAC inspection/service and altered tech to wiring concern on the roof. Thermostat wire from roof penetration to the unit was exposed, sun damaged and frayed, also assessed by tech requiring replacement as could short the system. Asked him to cover/protect wire (PVC pipe) but can only assume tech thought no one would look at the covered up wire. Not all wire on the roof was replaced, as we found old frayed wire by roof penetration upon review of work "completed".

We alerted the company and tech came back out and said that is how they correct it as he can't replace all the roof wire as it would put a hole in the roof, although the wire comes through a hole in the roof. He talked to his supervisor and said he could splice the new wire in the attic, creating that hole in the roof he couldn't do before (he wouldn't be able to seal it), but that would cost another $300 approximately to not have any damaged wire exposed on the roof; already paid over $400 for the incomplete work. Talked tech and supervisors multiple times- they could care less. If you like a job almost but not quite done, then this is the HVAC company to call.

An absolute nightmare to deal with. Does not keep appointments that he agrees to and blames it on the answering service claiming that he doesn't get messages. Then when he makes an appointment he doesn't show up. Not a contractor to rely on.