Electrical reviews in Phoenix, Arizona

The Yankees Team was super professional and respectful. I was VERY impressed to see such a professional group of young men!!! I felt they went above and beyond, for sure ♥️ They walked me through what would be happening. I loved that they taped off around the outside of my home for safety AND that the guys on the roof were harnessed in!!!
I would HIGHLy recommend the Yankees Team!!!!! I also appreciated the thorough walk through of how to turn on my solar
once inspections are completed 👌🏻

I had my system installed by the A’s crew they were very professional and communicative. They explained the whole process of the install before starting and once again after they were done. I was also explained what steps were needed after the install. Overall great experience with the crew Freedom sent. The A’s did a great clean, and fast job!!!

No idea how this company has 4 star avg. litterally 0 customer communication. The install team measured 0 times before cutting into the roof so their are about 6 random metal sheets spread around my roof for where they meant to put panels but decided not to? These will cut about 15 years off my roof life because the nails will rust

We bought a house that already had freedom solar panels installed on the home. For the first 6 months it was working great no electric bill. Then around month 7 something started messing up and the solar output started dropping. We called them and scheduled someone to come look at see what was going on. It took a month to get an appointment and when the appointment by that time our solar output had completely dropped. When it came time for the tech to come out he had an emergency and couldn’t come back till 10 days later. When he did come out he said that the meter from APS was locked so he couldn’t do anything. He said they would call APS to schedule someone to come unlock the meter and hopefully it would be fixed same day. They never called APS I had to and when I scheduled APS to come out then I called freedom forever to schedule them to come out and they didn’t call or show up. My current APS bill is over $900 and my solar panels are off ! So if you ask me solar is worth it but maybe go with a company that values its current customers and they experience.

After ignoring the “No Solicitation” sign RIGHT ABOVE the doorbell, Mr. Travis H. proceeded to not only ring the doorbell twice but banged on the storm door twice like he was the dang cops. I work nights so I was asleep and promptly answered the door not knowing what was going on. He explained he wasn’t a salesman but was following up on a recent request for solar and even had my first and last name which was strange to hear in my half awake mindset. I told him that was completely not true and after sending him on his way I called Freedom Forever to see if there was an actual request in their system. Turns out they could not find my name, phone number OR address in their system at all. If I was to go solar, it won’t be from these guys due to their predatory practices of going door to door soliciting people and then lying about it to my face. Not cool guys.

Edit:
Travis and now Raymond came back an hour later stating that they were installing solar down the street and said I may hear some noise. Okay? I told Travis that he was just here and I told him no. He mentioned that they sent out a mailer which again is completely untrue. They continued their sales pitch to which I told them I’m not interested and to have a nice day. Unreal.

DISHONEST, DID NOT DELIVER, PRODUCT BROKE!

I have a freedom forever solar system on my house. This started with a 3rd party sales men for them committing fraud. The company stepped in and assured me that he was 3rd party, and offered services and steep discount, likely to avoid legal trouble.

My system promptly broke 3-4 months into install, and it took 3 months for them to come replace the system for what they called "supply chain issues."

Then I noticed that they did not install the animal and bird netting, I called to get this correct, no response.

Then, I called to get a final invoice for tax purposes. It took 10 weeks and 5-10 calls and emails to receive.

Then I found out they lied to me about the tax credit situation. Purchasers of solar can't use the entire credit in 1 year according to my CPA.

Tread lightly with this company. It has been an awful experience and I hope you learn from my experience.

Geo and team did an excellent job with install today. They were polite, efficient and got the job done in one day. Geo took time and educated us on the equipment. I'm very appreciative of their professionalism.

I worked with Freedom Forever on a relatively complicated 18kw system that I fully expected would take a significant amount of time for many reasons. The truth is that any "upgraded" or large installation that involves batteries and ground mounted panels is going to take lots of time. Also, my property is very heavily treed so creativity in design was a must. While there were some stages of the build that were delayed due to Freedom Forever being very busy, most of the delays were due to back ordered Tesla components and necessary re-designs based on "on the ground" challenges that came up as well as a very significant utility infrastructure problem. In the end, however, I have to say that nearly everyone I worked with at Freedom Forever was very professional and competent. In fact, there were two or three people on the team that I would say are actually pretty impressive in terms of going above and beyond to fix challenges and problems. My project ended up many months delayed for the reasons I listed above, but TRUE TO THEIR WORD, they compensated me 100% for the delays. In other words, they made ALL of my monthly solar loan payments until the system was working. One Freedom Forever employee assigned to fixing issues post installation (his name is Casey) literally came to my property and camped out all day long monitoring and investigating a problem I had with my inverters turning off. Turns out he was able to identify the problem as voltage overload from my utility. I had to have my utility fix the problem, which was a little complicated, but once it was fixed I had a fully functional system that is exceeding my expectations in terms of production and storage. I think people find it easier to bash companies on these review sites, but in the end what matters most is not the problems that come up, but the reaction to the problems. We had lots of challenges, but the company never abandoned me and delivered a monster system that looks pretty damn amazing too if I do say so myself. Thanks to everyone at Freedom Forever for going above and beyond.

I’m a new homeowner and I had no idea what solar was or what it did I knew people got it but never really looked into it. Deion came to my door and sat down with me and my husband and explained how the program worked. 3 months later I had my panels installed and the install crew “Blue Jays” did a wonderful job. He also got his company to send us a rebate check for 1,000 dollars. I’m very happy with my decision to go solar. Go with Deion he’s awesome.

They said they would add an additional PV system to my original system.

Instead, they shut off my original system, failed to get either turned on, failed to communicate with me and ignored my requests for information.

SECONDARY POST: I had to drive into an office to speak to find a human to speak to. She was very nice, understood my position and is doing what she can to rectify it. I'll add one star now for her excellent service.

If they follow through on what she said they would do, I will add more stars, possibly turning this into a more positive review.

THIRD POST: Honestly it is getting worse. I am still receiving NO communication if I do not initiate it. I do not receive calls back after calling for service. My emails are ignored.

My service is STILL not up and running. My existing service is still down. I have no faith they will even service the system IF they ever complete getting it up and running. I fear I've been scammed out of $24k AND had my own system deactivated in the process.

You are very much at your own risk if you do business with this company.

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Another update... My contract says about 60 days after they start the process. It's been 180 days! They have deactivated my existing unit so this is costing me money every day.

Calling support only results in someone saying "sorry" and taking notes. They promise someone will contact me about this, but no one has done so.

This company is not trustworthy and you should avoid working with them at all costs!

Best company, there customer support is always on point! I’ve had 2 houses get solar from freedom
Forever! There’s a reason why they always get the job they are the ones who give out the best deals

This review is specifically for the job the install crew did for my solar project. Geo and his team were fantastic to work with. They were very friendly, professional and detail oriented. We had a large system installed with batteries which looks amazing! They did a great job cleaning up and showing me how it all works. Thanks Geo and team!

After looking at multiple proposals. I chose Freedom Forever to do my install. I felt a lot more comfortable with an international installer rather than a local one. We had our system installed end of December and it was turned on 2 weeks later. We're enjoying the benefits of solar now and are very happy. A special thank you to my reps - Aldrin and Ethan as they have been very communicative throughout the entire process and I highly recommend Freedom.

Crew Royals completed my solar system install yesterday and I must say it is refreshing to see a group of 5 young gentlemen work together in such harmony. While very respectful to me and my property they walked me through some concerns I had about the install. After completing the install they did a thorough clean up and even paint the electrical conduit with the exterior paint that I had leftover. Super group of guys and I will be recommending to future prospects in our neighborhood.

I really don't understand how this company is still in business. There is absolutely no customer service and they're beyond unethical. I've also recently come to find out my sales guy has some thoughts on Freedom Solar himself, yet he still sold us this junk. The true definition of sales, I suppose. I'm now going on my third month of my unit not working correctly, mind you, in the middle of Arizona summers, too. I was never alerted that my unit wasn't working, which they say an automatic alert will go out after three days. After getting a $500 APS bill, I called Freedom to let them know there was an issue. The lady I spoke to told me this was a problem with APS and my unit was working fine. It turns out, I needed to get my inverter replaced. My unit is not even two years old. So after not being alerted my unit wasn't working correctly and calling Freedom to say there's a problem, I was lied to and further delayed getting my problem fixed. I'm now almost two months in and hours of phone calls going back and forth, I finally got an appointment to get my unit replaced. I'm also on my third month of my APS bill being out of control. As I'm writing this, I'm still unsure my problem will be fixed. Do yourself a favor and just get an equalizer plan through APS and save yourself the headache and my biggest regret.

What a disgusting business. If I could go back in time to stop one moment in time and reverse it, I wouldn't stop a horrible dictator but instead I would stop myself from ever signing with this sham of a business. I was told when signing that the generated power was monitored by their team and if we didn't generate power we would get a year end rebate. Well, our inverter went out in July and our electricity bill was through the roof! I figured it was just our AC constantly running. August, the same. September, the same, but odd because we were gone most of the month. Called in October, was told they would put a claim in, call back in a week. Called back, was told to call back in a week. Called back a week later was told that my claim still hadnt been reviewed but they couldnt escalate until a month after the ticket was submit. After some back and forth I am told that since I have a Tesla unit, they do not monitor the unit production and that its on me to do so. Called back at the one month and 1 week later mark...it still wasnt escalated. Called back a week after that..(look at how patient I was) and then was told the ticket was submitted to an incorrect team.....So guess who had to wait again? This has been a joke. Finally a tech comes out, 2 months after my ticket was submit. Diagnosed that the inverter was bad and needed to be replaced. Was told that after the new unit was completed I could call and request a "production guarantee". 2 weeks later, it was installed by a really great tech, at least the techs are good honest people. He also tells me to call for the "production guarantee". This is Monday the 25th of November (YES IT HAS BEEN THIS LONG, JULY-NOVEMBER) and I am told to call Wednesday, the day before Thanksgiving to allow time for his write up to post. I decided to wait until Friday the 6th of December, give it some time, and guess what. I am now told I am not eligible for the "production guarantee" because it falls outside of their year...which is some how June to June? I guess this is when I was installed originally? So I am told to CALL BACK IN JUNE!! Are you serious?

Long story short, its a horrible company that lies and will fine any way to prolong your agony and be as unhelpful as absolutely possible. Their salesman Travis is a true salesman who either lies or withholds information, and I wish I had never met him at a home and garden show.

Geo and his team did a great job today. Kept me informed and cleaned everything up when they were done. Happy to have them!

Steve and his crew (the Astros) did an exceptional job installing our solar system. They are knowledgeable. They are courteous and friendly. Lastly they did a neat installation very efficiently. I recommend them highly and without reservation. If you value honest and professional labor this team delivers.

Freedom Forever: My sales representative Bruce Wayne was so thorough on my first installation I had him come out and evaluate my rental property. Needless to say his diligence, patience and understanding sold me on installing a system on that property. Freedom Forever once again performed flawlessly. As a matter of fact they suggested and implemented a design change that eliminated a serious problem that could have occurred in the near future.

I'm so pleased we went with Freedom Forever! Our Rep, Tara B made us feel so comfortable, not pushy at all. We really felt like she had our best interest at heart, saving us a lot of money! She was so knowledgeable and made the entire experience flow so smoothly. We previously talked to other solar companies but decided on Freedom Forever after talking with Tara, she made this an easy decision!

Worst experience ever. Was told a bunch of empty promises, still waiting for one of those to be met. Solar was suppose to be on in march latest in may, uh we’re in August now. Was suppose to be saving me money. Right? Okay funny! Trying to get ahold of them and talk to a live agent. That’s like trying to get ahold of a prisoner who’s information you don’t have, even then that’s easier than this joke of a company! I wish more than anything I can give them no stars, unfortunately for me that’s not an option. Honestly looking to take legal action at this point. They want me to honor my contract but yet they haven’t honored their end, very disappointed. Might honestly look into a different company some how sense these guys seem to just jerk their customers around and give them empty promises and lies. BEWARE of this company nothing but unloyal customer service.