House Cleaning reviews in Phoenix, Arizona

Joyce cleaned my house and did a phenomenal job! I truly don't believe anyone else could've cleaned it up as well as her. She was so sweet and I really appreciate her thorough work! My house feels & looks brand new😇

Tidy Casa was an absolute Godsend for our family! My father recently passed after a long battle with cancer. Needless to say, cleaning took a backseat while he needed around the clock care. With all of the stress of funeral planning, I didn’t want my mother to worry about the house not being ready to receive family. I called Tidy Casa, and it was a positive experience from the beginning to the end. Matthew, and others, that I communicated with by phone, text, and email were extremely helpful and friendly. They were able to schedule us quickly, and even though they had an arrival window, they still gave us a call thirty minutes before to say they were on their way. This was so helpful, and ensured we could wrap up funeral arrangements before they arrived.
Adilet, the Care Tech, came by herself. We were concerned at first that she would not be able to do everything needed by herself, but we were wrong! Adilet worked tirelessly for hours, and was friendly and cheerful the entire time!! Never once did she not have a smile on her face, which was so very welcome in the midst of our sadness. My parents have lived in their home for 54 years, and by the time Adilet was finished, it looked brand new. The oven, the kitchen, the bathrooms, the bedrooms, the floors - absolutely everything shined like a new penny. My mom was/is both thrilled and relieved, and we are so very appreciative!
If you are reading this Adilet, your exceptionally hard work, thoroughness, and most especially your cheerful attitude gave us some desperately needed pleasure and peace before we laid my dad to rest. May God abundantly bless you!
Thank you, again, to all at Tidy Casa - we definitely, highly, recommend!

Ariel is amazing!!! She was thorough and professional. My home smells wonderful and looks sooo nice! 10/10 recommend.

All staff are very, very kind and well intentioned. Scheduling was quick and easy. However, cleaning services were subpar. Paid almost $500 for a deep clean. The first time they came they got all the general stuff cleaned but it definitely wasn’t a deep clean. Too many places were left untouched. I paid extra for the walls and they were heavily overlooked. Customer service is great so they offered a reclean on the areas neglected which was okay, however, it still didn’t feel worth almost $500 for a “deep clean”. Staff is great, services not up to the expectations based on other reviews.

Update: They did call out to make it right. Their customer service goes above and beyond. It seems like they truly care about feedback and customer satisfaction which goes a long way compared to other money hungry services. They seem genuine and caring.

Both ladies were wonderful. They were very professional and our house looks fantastic! I couldn't be more happy with your services. Joyce and Janette transformed the house in the best way.

I love Tidy Casa cleaning service. We’re on the every 2 week plan and it is truly such a blessing to work a long day and come home to a beautifully clean home. Graciela always goes above and beyond to make our home look and feel amazing.

You were very pleased with the cleaning service on the deep clean. It was expensive at 500 bucks but well worth it as we were moving out. My only complaint was they broke One of the window shades in the cleaning process
If I use them again, I was specifically pointed out the areas where I went additional cleaning. They were good on the requests that I made on this first one.

Super impressed- Very deep cleaning. Cleanest my house has been in a few years😅 They arrived promptly and cleaned my entire house under the window time frame given. Will be using them again

I was stuck in a bind after my Airbnb guests arrived to a property that hadn’t been cleaned properly by my usual cleaners. They were very upset and I was frantic trying to find a same day cleaner in the area. I happened upon Tidy Casa, they were friendly, organized, and efficient! They had someone in same-day and my tenants were gushing about what a great job Autumn did. Thank you!

Thank you so much, Bella! You and your crew did an amazing job and exceeded all of my expectations! Bella always does everything we ask of her and more. If anyone is looking for a quality group of people to clean for you, you have to give Merry Maids a try.

Horrible. I would give negative stars,, if i could. Super expensive. One of the maids stole $300. The manager let me know "that when this happens" the money is usually found...implying that this happens often.
My house wasn't cleaned the way we agreed. It was supposed to be a deep clean and it was barely a regular cleaning. It took 3 days in sessions of a few hours, because one person kept leaving. One of the cleaners went to the bathroom downstairs for 45 minutes, and the whole downstairs smelled horrible, and she didn't even clean the bathroom she used. I spend about $1000 + $300 (that was stolen) to have a kind of clean house and a lot of frustration. The owner took off the 45 minutes, when the lady was in the bathroom, she gave me a $42 credit and sent me a check (that I haven't seen yet) for $100. They claim that the cleaner didn't steal $300, because they asked her. I wish I had NEVER used their services. It was a wretched experience. I paid a lot for an agreed upon service, that i didn't get.Oh, I offered to let them make it right before I wrote a review and they clearly didn't. I couldn't be more disappointed and I'm out $1000, after it was all said and done.

I am so disappointed. I was so excited for Merry Maids to come out and clean. I had used them years ago, and they were just amazing.

I spent months organizing my house in preparation for a deep clean from Merry Maids. I saved and scheduled my appointment. We scheduled 2 people for 6 hours, for a deep clean.

The day arrived and 2 ladies came to my home, Sonja and Nicole. Casey came over to the home to let me know that it would actually need to be 2 days with 6 hours each day...a total of 24 hrs man power (2 people for 12 hours total). I agreed and Casey left.

At one point Nicole needed to use the restroom. She was in the bathroom for about 40 minutes and my entire downstairs smelled horrible. I had poopourri in the bathroom, a febrezze spay and a fan. She didn't use any of them and she didn't clean the bathroom after she used it. Shortly after this Nicole had to leave. It was only part way into the 6 hours. I noticed a lot of things were done poorly, like wiping fans and baseboards, dusting etc. It turns out those were the things Nicole had done.

Sonja stayed and redid these things. Sonja was just awesome, BTW.

So, the second day arrives and Nicole and Sonja come over again, but this time Nicole came took payment (cash) and immediately left. She did no cleaning.

Here's the worst part. After she left I realized that $300 was missing out of my wallet. The only person that was near it was Nicole. It was by my front door and when Mona came over to pick Nicole up, she had access to my purse and saw me put money into my wallet when, I paid her. I also have a recording on my ring doorbell of her putting something in her apron pocket after she passed my purse and went outside.

I sent this footage to Casey (assistant manager) upon her request. Later she let me know that she asked Nicole if she took and Nicole said no. I can't believe she would just expect her to admit to that. I never expected someone to steal from me, but that was my own  naivity, I suppose. I should have been more careful. I am still shocked and upset, none the less.

The third day (it turned into 3 days), Sonja came alone and finished cleaning. As stated she was amazing and did a great job. However, this was a two person job (6 hours each day) and it's awful that she had to do it alone. She did her best, but a lot of attention to detail was missed due lack to time and man power.

I paid for a lot of extras, in addition to the deep cleaning and a lot of them didn't happen.

I even cleaned with Sonja on the second and third day. The whole point was for me not to clean.

So, I didn't get what I asked for. I didn't get what I paid for. Money was stolen from me, which makes me feel sick. My entire downstairs smelled horrible while getting it my home cleaned. Nicole did close to nothing and stole from me and I still have a lot to clean, myself, even though I paid close to $1000.00.

I gave Casey the chance to make this right before I wrote a review, but she simply didn't make it right.

I was so excited for Merry Maids to come and it ended up being an expensive nightmare.

I just wanted a clean house :(

1st, there was a miscommunication with the date they were supposed to arrive. I thought it was Wed. but after I called thinking the maids were late they said they had me scheduled for Thurs..... OK maybe my fault...... Well it is Thursday now. I called at 9:30 am and asked when the maids would be arriving. I was told between 12-1 pm. Perfect! 1pm rolls by..... no maids. I call at 1:45 pm and "they are running late, they will be there soon." Finally at 2:30 pm they are at my house. I am not happy since I have altered my day to send my child to daycare to make sure she is out of the house while the cleaning is happening. They do their walk-though and call in to the manager. Apparently 2 hours and 45 min ($290) will not cut it they need 4 hours for $460. Well considering most furniture has been removed and all the clutter is gone I am not totally sure why the quote i got on the phone was so different than the one in person. I personally cleaned the floors, the kitchen and all the bedrooms yesterday when they were "not coming" since our house is now listed to sell and is supposed to start showing any minute. Might I add that all carpets were professionally cleaned on Tuesday so they didn't need to do that. They have now been here an hour and I will post what the results were. But so far the experience has been not up to par with the price.

Merry Maids of Phoenix are reliable, thorough, trustworthy and very pleasant. They do a fantastic cleaning job. My home “sparkles” when they finish their job. I have two full baths, 3 bedrooms, a living room, kitchen and dining room plus a large indoor porch. They finished in under 3 hours. I have them come in once a month and my home stays clean and bright.

I am in absolute awe of Azul of Merrymaids this day !
I was not feeling well & had to stay in bed.
When I got up later in the day & came out into my home I felt like I had just entered a 4-Star Hotel...everything looked brand new & sparkled !
Periodically when I would waken I could hear Azul working & I knew she was doing above & beyond !
I am so thankful foe Azul & Merrymaids & will always ask for her by name 🌺

Victoria and Shonti just finished cleaning my house. They did a wonderful job. I will definitely request them next time. Thank you Victoria and Shonti.

Love , love!! Incredible job. Kelly and the other staffwere a GREAT team.
Thorough, polite and detail oriented!!!

Chelsea ALWAYS does a great job, no matter who her assistant(s) is, or even when she cleaned by herself. She listens to any concerns or suggestions and makes sure to keep them in mind for future visits. The office staff is also always very helpful and accommodating. Thank you all for continuing to do a great job for us!

The Cleaning Team did a Great Job!! Very Thorough, the house is sparkling now thanks to Merry Maids. They even cleaned my mom's toaster!

Great cleaning teams. Very pleased with their work. Have been using Merry Maids for over twenty-five years. Reliable, thorough and the teams are always very pleasant and do quality work. Even in these scary times, they are extra careful with masks and gloves and continue to do an outstanding job.

Mindi and Deb did a fantastic thorough job on a not so clean apt. I was amazed with the results.. Felt like a new place again. They were kind and accommodating to my personal needs. I will request them upon my next needs from Merry Maids.