HVAC reviews in Queen Creek, Arizona

I cannot begin to tell you all how impressed I was with Leo today or how appreciative I am of all of his help. I purchased my new build home in March 2023 and have had issue after issue with the HVAC. The originally contracted HVAC company was out no less than 15 times and then went out of business. Enter Chas Roberts, who has been onsite a couple of times now to work to correct all the deficiencies that they played no part in creating. I've had good experiences with them onsite, but absolutely I had to leave feedback for Leo who was out at my house today. Leo was friendly, cheerful, and LISTENED to me about my concerns. His work order was incorrect when he arrived. He could have said sorry, but we need to order different parts and reschedule. He did not. He started from scratch, adjusted what had been done, and fixed the issue TODAY so that I wouldn't have to go through ANOTHER service call. He spent hours in the sweltering attic (it was 108 degrees today) to ensure that when he walked out of my house, the job was done. Throughout the entire service call, despite the fact that I know he had to be miserable from the heat, he never lost his smile, never lost his cheerful, friendly demeanor. I am so incredibly thankful for Leo's help today. He truly went above and beyond!

The only reason I go through this place is because they are the original installer of the A/C unit of our new home that’s only 2 years old. I’m now going on the third blower motor and now being told it’s “normal wear and tear after” going out a year later after they “fixed it” the last time. I’m pretty sure blower motor are not supposed to go out yearly? Please don’t waste your time. I even told them the blower was out and still proceeded to tell me it was the control board then comes back to tell me yeah it’s the blower “we fixed” last time so how is this my fault asking me to pay close to a grand to fix it? Only reason I put one star is because zero stars is not an option.

We bought a brand new home a little over a year ago and the air conditioner has broken twice. There is no accountability from the company for their poor workmanship. We can’t even get the paperwork from when they “fixed” it after our one year inspection. We have paid thousands of dollars to have a new company come out just so we never have to deal with Chas Roberts again.

Absolutely awful. 2 year old home with nothing but problems with our A/C and they refuse to accept responsibility or correctly fix the issue. 2 different techs came out within 3 days and had 2 completely different diagnosis'. Not to mention when they were out a year after they originally installed it for another problem they did not correctly fix. And don't bother talking to Casey, the service manager unless you want to get constantly interrupted and lied to. Company as a whole is a complete joke.

Zero on customer service. Sure would have been nice if their office cared enough to let me know that they were running late for my scheduled repair. But Chas Roberts doesn’t care about the customers time. NEVER use this company. If they don’t care about the little things then you know they don’t care about the big things!!

We purchased a new build home about two years ago in Legado,
Queen Creek. We had a few AC warranty issues which Michael Cartwright, supervisor for Chas Roberts corrected promptly.
Michael provided his keen expert advice of our new AC / Heater units. His exemplary style with his team members is outstanding. He leads his team with proper customer service values. We also purchased the maintenance program and allergy filters which keeps our HVAC in good working order. Michael has many diligent team members and they all follow his lead with providing great customer care.

Clean up after yourselves! I’m in a newly built home and these people came out and left insulation all over my floor. All that’s needed is a cordless shop vac and some respect for a homeowner. The photos don’t show it very well since the tile is a similar color to the insulation, but there’s dozens of bits of insulation.

Don't waste money on them, new build home been here 3 years, problems every single year, they "fix" it but continues to break.... out twice last month to fix heading and its still broken.

Top to bottom the absolute worst company I have ever dealt with. Out three times to my house to fix an issue and couldn't. Hired another company and it was fixed no problem. Customer service is HORRIBLE.

Raymond was very nice. He explained everything as he went along. He even cleaned up everything afterwards. Thank you Raymond for finding the leak inside the wall next to a wire which could have cause a fire. We really appreciate you so much. I also received 2 courtesy call and Raymond arrived early. Great customer experience from beginning to end.

Brand new house, a month in and the AC doesn’t work. Guy came and wasted a day and half to not fix a single thing. Didn’t tell us what was wrong, just said he had to order a replacement part, and then WE CALLED HIM days later to ask what was up. And he informs us the whole unit doesn’t work and needs to be replaced. Thanks for communicating. He also left crap all over the side yard for my dogs to tear up. 2 weeks later and nothing and it’s climbing into the 100’s this week. Absolutely unacceptable and Richmond homes needs to get a better AC contract. This company is a joke and I’d hope that Richmond would choose their vendors more carefully and with some sort of pride in their name. But here we are and this AC company doesn’t deserve the contract based on quality and customer service, so I can only guess that they significantly under bid the other companies for the job. Chas Roberts takes no pride in their company name and they clearly don’t value their customers. I see them in our new neighborhood daily installing for unsold homes and yet we can’t get preference?? Disgusting.

If I could give this company a -10, I would.
This is hands-down the worst A/C and plumbing company I’ve ever dealt with. I’ve lived in my home since 2019, and I’ve completely lost count of how many times they’ve come out for service visits—replacing compressors, “checking” the system, and doing yearly maintenance—and yet the problem is never fixed.

The A/C has never worked at 100%. I’d estimate it’s at best 79% functional year-round. Lines constantly freeze, and upstairs temperatures regularly climb to 99°, even during supposedly routine operation. Despite countless visits, they still haven’t figured it out. At this point, it’s beyond incompetence.

I’m now preparing to file a formal complaint with the Attorney General’s office. After more than five years of this, enough is enough. Don’t waste your time, money, or patience with this company. You will absolutely regret it

Currently not impressed. We had our appointment window of 1pm to 5pm. Tech did not arrive until almost 7pm and was ill prepared. He was nice and appeared to do a good job. Unfortunately the tech, I assume was tired and wasn't paying attention and fell part way through our ceiling. The lack of communication and control of the situation between the supervisor and the tech was poor and made us wonder if the were going to fix our house. It was a huge mess that was left for the home owners to clean. Once we got a person with the ability to communicate well the house was repaired immediately. I was never called back afterwards by Chas to make sure things were fixed to my standard. Never an offer to clean the mess or an attempt to make it right. Once the contract is finished I will be looking for a company with better service. I'm sure my experience is rare and you might not have the issues we had, however the follow through and communication are just as important as the task a failure of one is telling to me.

We are seven years into a ten year service/maintenance contract with Chas Robert's established when our home was built. We have not regretted our decision to purchase the service contract, it has paid for itself over time. And we have done upgrades to our system over time. Eric has been our service technician the last three visits, and if there is anyway to keep him our technician in the future, it would be greatly appreciated. Eric goes above and beyond looking for the small signs that point to big problems. We appreciate his thorough inspections, his kindness and the way he respects our home by cleaning up after himself and taking great care not to leave marks on walls, doors or floors from ladders and equipment. He makes us comfortable to believe our home is in good hands and he represents Chas Robert's well!

We were very pleased with our recent service. We discovered a problem with our furnace after business hours but called the business and were able to schedule service that night for the following morning. The service tech Ailaina called us prior to arrival at the appointed time. She assessed the problem and quickly identified the solution. She explained the needed repair in a pleasant and patient manner. We really appreciated her efficient and friendly approach. The suggested repair solved the problem quickly and in a practical way. We highly recommend this business and especially Ailaina

My daughter needed work done on electrical outlets and Bryan went above and beyond to make sure that it worked before calling it quits. Thank you so much for your work Bryan.

The staff at Recon are next level. They are professional, courteous, and honest.

If you need your system tuned up, checked, cleaned, or even replaced - Recon Air is the team to use. This local family owned business is the best in the valley.

Super grateful for the yearly check-ups. When it came time for a system replacement, they came in with an extremely fair price and service that stood high above the other HVAC companies around.

Thank you !

Whatever 😏

Great customer service!

Brian was awesome.

Bryan, thank you so much! Just in time for summer, I’m so grateful. These are the people to go to:)