Plumbing reviews in Scottsdale, Arizona

My wife and I went to Ferguson as we needed to purchase a dishwasher, wall oven and refrigerator. This was our first time going to Ferguson. Courtney Zavras met with us and we were immediately impressed. Her knowledge of the products is second to none, and that knowledge helped us decide which brands and models within those brands to purchase. Staff at other appliance stores, in my experience, do not have the same product knowledge as Courtney does. Additionally, the environment was professional and without any pressure to purchase. That is important in my mind. I highly recommend Courtney Zavras and Ferguson, and we will go back when we need to purchase other appliances.

Not good. I phoned the Mesa location a week prior and the man I spoke to said they did not have bath fixtures and the only showroom for bath fixtures was in Scottsdale. So I go from Tempe to Scottsdale to that showroom. They were busy and the girl at the front desk said they were "short of help on Saturdays" when I told her everyone was busy and I couldn't get any help. She also indicated that I was misinformed by the representative in Mesa that they do indeed have bath fixtures at that location. I will be going elsewhere to shop for what I need and I will recommend others do the same. No thanks for wasting my time and gas.

Impossible to reach their service team for warranty issues on appliances once they sell you their products!

I purchased 17 homes all brand new appliances and have only had terrible experiences when trying to schedule services.

This includes but it's not limited to taking up to 48 hours to even get through to somebody to schedule a service, to taking three separate service calls to repair a brand new dryer, if this is what I go through as a contractor who did 17 homes I can't imagine what an individual buying just one or two items may experience.

It all off these are rental homes so it only reflects poorly on me as the landlord

Terrible customer service. I placed an order and after 12 days still hadn't received it or had any of my repeated emails asking for an update answered. Finally I called them to ask what the status of my order was and they said that the order had been "flagged" in their system and the only way to continue would be to send them a wire transfer. Yeah!! a wire transfer.

I then asked why they couldn't just tell me that in my emails asking for a status update and the rep said for flagged transactions they simply do not answer emails about them. TERRIBLE SERVICE.

EDIT: Owner responded to my review trying to say their system doesn't 'flag orders' and they don't know what I'm talking about. Here is the order number (Ferguson Order # 1732051) to prove this indeed happened exactly how I said it did.

Been to a few showrooms in town, in my opnion this place is the best. I just finished my master bath and kitchen remodel I got my appliance, plumbing and kitchen light pendent there. My sales person was very knowledgeable as I was tettering back and forth with a couple manufacturers. Just be aware this pendemic has really affected appliance lead times. I checked other places to see if they could get it any sooner... It was all the same. My plumbing and lighting was all in stock so came fast. I'm glad I came here and would recomend to others.

The customer service experience for us was incredibly off putting. Not only did they not install our appliances (which we outfitted our kitchen) but they never responded. It is incredibly disapointing the service offered here given the luxury of appliances - I would recommend to look elswhere

I had a great experience with Ferguson! We remodeled 3 of our bathrooms, including our Master bath, and had three pleasure working with Courtney. She was fantastic from start to finish! She was very easy to work with, showed us ways to help save money, and was always available for our questions. I could not recommend Courtney or Ferguson enough!

First time at Ferguson Bath, kitchen & lighting. This Place is incredibly. There Showroom is impressive 👏
If you have never been here I Highly Recommend stopping in.

We would absolutely recommend Ferguson to anyone in the market for quality plumbing or lighting. Courtney is a fantastic representative and gives the best customer service. We love working with her for all of our plumbing needs. She is extremely knowledgeable and punctual. We trust Courtney to follow through with all of her promises and she never disappoints!

4 weeks late on required date for kitchen and bathroom faucets bought and paid for. Poor to no communications since the agreed required date passed. They have hundreds of different faucets at the show store. Why sell us not one but two they can't get. Good thing cabinets are behind too.... Fubar

Finally got ahold of supervisor and they were helpful

Walked in around 4:50 knowing that they were about to close. I walked in and this older lady was on the phone at the main entrance. I waited for her to look up so I could ask a question but she never did after about 45 seconds of standing there. I did a quick sweep of the store and was leaving she was still glued to her phone. I guess her phone was more important than greeting someone and saying goodbye. Wish someone would have help us because we wanted to come back. But I will not now because I wasn’t acknowledge.

They offer a lot of nice things for the bathroom, etc., but the salesperson I was met by (Madi) gave me the impression that she couldn't be bothered in dealing with me and made me feel as if I wasn't worth her time. (PS: I bought my Jacuzzi product elsewhere)!!

The service and white glove treatment from the entire team was the best. Garon made sure we had a temporary oven range when ours was back ordered for one year! HOW IS THAT FOR SERVICE!!! I highly recommend using Ferguson as your appliance partner vs. just being a number on the wall at the larger stores.
Thank-you to the entire team and especially Garon!!

Marc M.
Scottsdale AZ

We have purchased pluming fixtures and lights for our new house. Most of our outdoor light fixtures stopped working after the first storm in June. We have sent 3 emails and did not hear back from our sales person. Finally few days ago paid a visit in order to speak with the manager, she or he happened to be out for lunch so just left a massage with the front desk and asked for a call and two days went by and I have not heard back from anybody. I can not believe the the level of customer service, ignorance and lack of basic courtesy this company represents. It is shocking that after spending thousands of dollars they don't even bother to call you back. I feel very ignored and I would never shop there again!

It has been a long time since I have been in a store where I felt unwelcome today i was reminded what that felt like.
I have been sending my clients to ferguson showrooms for years. Today I accompanied one of them and assured him they would be very helpful.
When we arrived nobody spoke with us. When we asked for help we were brushed off "nobody can help you today".
Our client was able to get some help from the front desk but she seemed resentful and short the whole time.
I hope this isn't the experience I have been sending my clients to all these years.

Michelle Lee is a wonder! When I didn't receive an email receipt for my phone order, I called and Michelle looked up my order. She emailed me my receipt, realized I had ordered a toilet without a seat and ordered one for me. She also informed me when the toilet was scheduled to arrive at their showroom. Once the toilet arrived at their location, she double checked that there was no damage before it was delivered to me in Sedona. Then she emailed me with the delivery date.
It was amazing service! Thank you!

I rarely write reviews on any business. However its been over 24 hours since my visit to Ferguson and I'm still irritated by my experience. We are building a new home and I have visited this store many times to browse their items. Im at the point where I need to order appliances and plumbing fixtures so I called on Thursday to make an appointment. I was told that on Saturday they only take walk in appointments. It was also suggested that we come early so we have a better chance of getting helped by an associate. All good information. We arrived around 10 am and with in 20 minutes an associate came to help us. We had a list of appliances we wanted to price and talked about how long it would take for items to be delivered. All good . After that part was done we asked to look at bath fixtures. It was then the lady said she could not spend any more time with us because there were other shoppers that need attention. I said but I was here first and have other items I would like to get information on. She said she was not allowed to spend more time with us and we would need to make an appointment during the week. Our weeks are very busy and weekends are the only time we have to do do this sort of shopping. She insisted and was very rushing and pushing to make us an appointment. We ended up leaving very frustrated. We were in the store for less then 30 min. To say the least I will not order my appliances here or any other fixtures. We found Jetta Kitchen and bath later that morning and were very happy with the attention we received.

Update, We ended up not purchasing any items from Fergusons. We found a store called Best Home Appliances on Bell Road and had the best experience with Randy. We purchased our entire kitchen package there which included all Wolf and Subzero appliances but they also carry Thermadore and Meile. Pice out the door was a few hundered under alll other quotes because they charge a minimum delivery and install fee. We bought all our plumbing fixtures online at sites besides Fergusons.

Beautiful Displays. Had a great experience and would recommend to others. I am satisfy with the process from, working with my sales person, ordering, delivery and appliance install. I would recommend to anyone that is remodeling to go here. I purchased appliance and plumbing. They have a great selection of lights too, I'll be coming back when I eventually redo the lights too.

Stopped in to check out lighting fixtures and was extremely disappointed 😔. Prices were extremely high and the selection, in my opinion was poor. Had better luck fours ago in Texas at Ferguson Lighting where we bought and had a few thousand dollars worth of lighting fixtures for bathrooms, kitchen island and bedroom fans shipped to Arizona for our new house which was being built and nearing completion. The fixtures from Texas I have never seen in any lighting store in Arizona or Nevada. I guess style changes by location. Having another house built and just may have to drive back to Texas to shop at Ferguson's there. 🤗

As a builder and designer it is important that our clients have the best information available when making decisions about their plumbing and appliance decisions. I have been working with Chelsea Benevento at the Ferguson Raintree location for approx. 4 years now. She is extremely knowledgeable about her products, clients feel comfortable with her and I always get the correct order the first time. There is nothing more aggravating than receiving word that all the correct parts to install something was not included in the order and then I need to explain to the client that the cost is higher than expected. Chelsea gets it right the first time and is always ontop of each order. Working with the right rep makes all the difference. Remodels are hard enough, do yourself and your blood pressure a favor and work with Chelsea...
PS I am not the only person who thinks this so make an appointment before going to see her.

Recently we did a whole house update and purchased all the bath, kitchen, & lighting fixtures from Ferguson Scottsdale location. Our salesperson was extraordinarily helpful, thorough, and responsive. All the products were delivered in a timely manner without issues. When we experienced a couple product delays, our salesperson resolved it completely, keeping our project timeline on track. It's been a pleasure doing business with Ferguson!