Plumbing reviews in Scottsdale, Arizona

Absolutely SAVED our project!!!!!
Could not have been any more knowledgeable or kind!

Collin has great customer service and is very helpful

The worst energy you will ever experience. The employees all seem incredibly miserable and I have been in this location and Flagstaff many times. Ownership must be horrible to work for. Lighten up people!

If only zero stars was an option…. Read the other bad reviews. We had the same experience as them. Just very poor service. Spend less money and get better service ANYWHERE else

Very negative experience. Parts took months and months and months to get in, in fact still waiting on a missing part. Worked with Jason - terrible follow-up .no communication. My builder bought my plumbing here, otherwise I would never recommend this place to anyone.

Stacey Y is the best! She is professional and responsive, and she is a fabulous designer.
Andrea G

Went in knowing what I wanted and the budget I had. So many options I got completely overwhelmed. Heather the sales associate was amazing and made it painless and even kept me under budget!

I do remodeling plumbing repairs and they pretty much carry any and everything for plumbing there . All the employees there are very helpful and friendly all their pricing seems really reasonable you can call it order in and they'll have it ready and waiting for you

Ron, Collin, Kelly, and Brittany were fantastic. Went above and beyond to assist me after a misunderstanding and find information for me that made my job easy. Thank you all!

Nice looking store, very high end plumbing products. My contractor suggested I stop by and review a list of items to purchase. I walked in to a store empty of customers but 3-4 people working behind a large counter. I've been in professional sales for 30+ years and was very surprised no one was home. They were not on the phone or talking with any customers, just quietly sitting there avoiding any contact. After walking around the store for 10 minutes trying to get anyone's attention I left. Sales is a service business. I may as well buy online or from a box house, this appears to be a self help store...

My Air Conditioner went out. I researched online and watched a You Tube video on how to replace the part I needed.
I called Central Arizona Supply and emailed a picture of the part. Ron emailed me back with a price and said they had one in stock.
They had the run capacitor replacement part $20 that I needed at internet pricing.
The same part was $65 in Mesa and $65 in Phoenix.
Took 5 minutes to install and we are cool again.
Good customer service, good price.

Thanks!

I've had the pleasure to work with Dallas for over a year now and continue to be amazed at the awesome drive and service she continues to provide for us at Rosie Right Design Build Remodel. We are forever grateful of the support from Dallas and the entire staff at CAS in the opening of our Rosie Right Design Studio in Scottsdale. We look forward to working with CAS for many years to come.

Ron and all the guys were extremely helpful in getting all the parts arranged for my bathroom remodel. Great customer service!

I was referred to Stacey at Central Arizona Supply by Arizona Flooring Brokers. Stacey helped to select the fixtures and plumbing appliances needed for my home improvement project, and coordinated with Arizona Flooring Brokers to deliver my selections as needed to complete the project. I am extremely happy with the level of knowledge and service she provided and will be returning for future needs.

We had a bumpy start as Stacey, our sales rep, was traveling and my wifes surgery made it difficult to connect but Ron Sibka the General manager was the glue. We were surprised when he offered to send us to one of his contractors who had bought the exact model we were looking but it didn't fit the space. The contractor offered us the new appliance at a $150 savings. Only a customer centered manager would offer to help though it would cost him a sale. This is my type "old school-service/customer first" man. We ended up not only with one cool toilet and Bidet but also replaced four other toilets with the Toto turbo feature which is far superior to the low volume ones we had and they flush like a commercial toilet rather the ones that came with our custom home. You can see Ron's response to our bumpy start below.4/8/25 Dr. J Humber Phoenix

⭐⭐⭐⭐⭐

Central Arizona Supply is top-notch! Kelly is absolutely awesome—incredibly knowledgeable, helpful, and always willing to go the extra mile. Whether it’s finding the right product or offering expert advice, Kelly makes the process smooth and stress-free. The entire staff is amazing, and the service is always fast and efficient. If you’re looking for a place with great selection, outstanding customer service, and a team that truly cares, this is it. Highly recommend!

This review is specific to Jason in their Scottsdale showroom.
I’ve dealt with Jason before and have spent thousands of dollars with him but unfortunately, my recent dealings have been some of the most frustrating I’ve ever experienced. He rarely, if ever, returns emails,
phone calls or texts and if he does, his attitude is one of doing you a great favor, while he explains his lengthy delays in responding. I had to actually drive to the showroom three times to discuss a problem with an existing order because he simply would not respond to me.
He’s a fast talker and fast to take your money but his follow up is non existent.
I’ve had to call the receptionist and ask her to please ask him to respond to me.
And you better hope that there are no problems with the product because he’ll do nothing, or tell you something that isn’t true, while you sit in wait endlessly for a resolution.
As an example, I had a problem with the Pivitol faucets having only a trickling water flow. He said he’d look into it and never did. I managed to correct the problem with the manufacturer.
Additionally, I ordered rather costly Graff shower valves and trims. When they finally arrived and were installed, one of the two thermostat knobs wasn’t functioning properly as the button on top did not rotate past in 12 oclock position which allowed for warmer water.
I texted and called Jason to discuss the problem and to ask for a replacement. I waited and got no response. I called him again and he said it was “impossible to get through to Graff” (that turned out to be a lie) but that “he was trying, and would call his rep.”
Sensing he had likely done nothing, I Googled Graff customer service, called and they answered immediately and within a 2 minute conversation, they offered to send a replacement knob.
One day I had driven to the showroom to get a question answered because he wouldn’t return a phone call. Another customer walked in and said that she had been trying to get in touch with him and he actually pointed at me and said, “this is the reason I haven’t had time to call you back.” Dishonest to her and rude to me…all in one sentence.
Jason will talk a big game about how long he has been in the business and how much he knows, but it all adds up to being of little to no value at the end of the day.
Customer service, a complete failure.
Very disappointing experience. I’ll be taking all my future business elsewhere.

Have used them for kitchen and bathroom remodels. Experts in assistance and design! Randy was sooo helpful and there when we needed. Highly recommend!!!

I was at CAS today and Ron could not have been helpful. He was thoughtful, had a creative solution to my issue and made my job easier. I highly recommend them and please ask for Ron.

We had an excellent experience with CAS, in particular with Dallas. She was available, knowledgeable and helpful in moving our reconstruction along after we lost much of our kitchen to a flood. She always had a friendly and we can fix it attitude. So appreciated!

Wendy saved a horrible situation and turned a negative experience into a great one and continues to always take great care of my family!!! Thank you again. I definitely can tell why she is their manager!!