HVAC reviews in Surprise, Arizona

The right kind of owner operated shop, it's been awhile since I saw an owner hustling an install.

Get expectations clearly written ahead of time, and make sure you follow up consistently. They're an operation focused on doing quality work. That means you need to be a bit more on top of the communication/organization from your side.

I called for a consultation and was not told I would be charged. I filled out general form that stated FREE CONSULTATION. If i had known there was a cost I would not have wasted time scheduling! $100 dollars to look at my AC when all i needed was an estimate for repair cost (we already have an idea of whats wrong with it). If you reach out to this company be sure to to get cost in writing seems like they will additional fees after the fact.!

Aside from that the technician was nice. Don't blindside people!

Matt Coxe, the owner of M&R Refrigeration is ⭐️honest⭐️, extremely knowledgeable, experienced and helpful. He did not try to sell me a new AC unit in June when I had him come out to check out my current unit. He got me up to speed on what to possibly expect w my very old unit and replaced my old thermostat w a new WiFi enabled thermostat. He was recommended to me by my mom who was very pleased w his services. He was recommended to my mom by her friend Keith who has done business w Matt several times and is 💯 % happy w the service and products.

💥Bonus💥 Matt softened the blow of the upcoming price 💵 of a new unit in the near future, by telling me he will offer me a 10% teacher discount!!! This made my summer! ☀️🇺🇸☀️. I now see on his website that he’s offering the 10% off to teachers 👩🏻‍🏫, police 🚔 officers & firefighters 🔥!

✅Today, Sunday Dec 22, I sent a text to Matt about a heating problem. Hopeful he’d reply tmrw, Monday (normal business hours), but he replied w in 5 min and had a tech out in 1 1/2 hrs. ⭐️The tech, Richard, was awesome.⭐️ He called me to check and make sure timing was ok for him to come by and was promptly on time when he arrived. Richard was friendly, extremely knowledgeable, happy and willing to answer all of my questions as he was trying to figure out my heating problem. He spent an hour diagnosing and was smiling the entire time. He was in the attic & outside w my unit. He figured out the problem and fixed it. There was no charge as the thermostat was under warranty w M&R Refrigeration. He was just as fantastic as Matt. Clearly Matt takes pride in his business and hires excellent employees. This is a terrific company.

👍I highly recommend M&R Refrigeration to anyone needing any heating/cooling services.👍

Contacted Matthew at 9:00 PM, he responded immediately and scheduled an appointment for the next day.
Jesse was the tech that came to the house. He was terrific. He troubleshot the unit, identified the problem and resolved it quickly. He was patient while explaining the issue. Very pleasant guy. Would definitely use this company for future repair if needed and for maintenance.

This is by far, the best AC company I've ever dealt with in my 37 years living in Arizona. Richard was our tech and he was friendly, knowledgeable, patient and thorough. He explained everything to us and repaired our units the same day and no issues since. Richard was amazing and I appreciate the level of service we received!

Requested service for a higher than normal electric bill. Stephanie in dispatch made quick work of scheduling me in with their busy week and the Tech (Daniel) that she sent out was timely, professional in both knowledge and appearance while being thorough. A+ experience from start to finish!

We had M&R replace an older Goodman unit with a new system. The install crew was personable and most efficient. Very professional craftsman. Quote of unit was what was charged - no "ups". Financing was quick and easy. Couldn't be happier with the results. Five stars all the way!

My experience with M&R Refrigeration LLC, has by far been the best experience that I’ve had with an AC company! The owner Matt was quick to respond to my “damsel in distress” call. I had scheduled an online appointment for Tuesday (28 Jul) but I received a call from M&R on Monday saying they could come out on Monday instead. Even better because I had been without AC for a couple of days (house temp was constant at 98 or higher). Matt showed up on time, told me about AC brands that he installs, explained the differences between my options, answered all my questions, and provided me with a quote. Not once did I feel pressured to make a decision on the spot or that he was bored with me asking a lot of questions. He said he understood that purchasing a new AC unit was a big expense and to let him know when I was ready. Considering I didn’t have AC, I should’ve been ready to purchase right at that moment but I had to sleep on it. However, I did not have to sleep on it in a sweltering hot bedroom. Why you ask? Matt offered and brought me one of his own personal portable AC units to use. He said that even if I decided not to go with him I could still use it!! Talk about EXCEPTIONAL customer service!!!! Later on that night I was researching the AC brands that he offers and had a couple of questions so I texted him at 8:22 and he responded promptly. I was not expecting a response until the next day. Again, EXCEPTIONAL customer service. Fast forward to Wednesday morning at 6:00. Matt’s technicians showed up on time and with a friendly attitude. Technicians explained the process, told me what to expect throughout the day, and kept me informed. After AC was installed, Matt came by to do a final surveillance of the work that was done. Afterwards, his installer Aaron, who is super knowledgeable went over the warranty me ( they submit the paperwork for you), answered my questions in layman terms, and reiterated that if I had any future issues/problems/questions regarding my ac to reach out to them and they will be happy to assist.

I could’ve went the cheaper estimate that I had received but honestly, I don’t think I would’ve received the same quality of work, professionalism, or subject matter experts that I received from Matt and his technicians. It was all about my peace of mind. The other company gave me an estimate and didn’t explain their process or how the warranty worked. Speaking of warranty, I don’t think you are going to find a better warranty then what Matt has to offer.

I don’t usually write reviews, especially lengthy ones but Matt and his technicians are well deserving of more than a 5 star review! Working in an attic with outside temp at 115 is commendable! I will NEVER use another AC company but M & R Refrigeration LLC.!!!

I have a two year old system that stopped working. Was certified in HVAC back in the early 90's however didn't entertain that field of work. When I contacted the original installer that installed for the homebuilder I let them know I believe the capacitor went bad (15 minute repair). They told me they could schedule a tech out in three weeks, I just laughed. I then did a really quick on-line search and found M & R. I left a voicemail on the number provided, sent a text as they asked, and even got on their website and sent in a request for service. Matthew called back with 15 minutes. I let him know what I thought it was. He said our home was in his line of path when starting his day. He showed up within 45 minutes of my initial contact, replaced the capacitor within 5 minutes of arriving. Handed him payment and thanked him very graciously for doing what he did. After being in the homebuilding industry for 30 yrs in Tucson, Matthew is an excellent and responsive business owner here in Surprise. I won't use anyone else for HVAC concerns moving forward. Matthew, thank you for taking the time to stop by and get us back up and running, hard to find individuals and / or companies like yourself anymore. Very much appreciated.

The owner Matthew had someone out the same day we called which was unexpected and a very pleasant surprise. Richard showed up in the afternoon and was very knowledgeable, professional and knew just what to do. The heat pump had been running all day but yet not blowing cool air, And Richard found the problem right away. Replaced the part and we were up and running and the heat pump running smoothly like it should be. Couldn’t be more happy with the service they provide. Definitely on our list of who to call if needed in the future. I would absolutely recommend this company!

I own a 2 yr old rental home in Buckeye and my tenants just moved in and said it wasn't blowing cold air. I live in SoCal, so I looked to yelp to find someone. I came across M&R and they had all great reviews so I reached out. Matt contacted me immediately and offered to go out the next morning. But my tenants weren't there and we scheduled it for Monday. Aaron showed up on time and verified the air wasn't cold, and asked if I wanted to do a freon leak test, at an additional cost, I said yes I had to get it fixed. I was hoping since it was a fairly new unit, that it would be a simple fix and hopefully not too expensive. Aaron called me back and said he found a leak at a elbow fitting and could get it fixed today. I thought great, a elbow, thought that it wouldn't be a huge expense. Well, that thought lasted about a minute, Aaron broke down what he needed to do and the cost would be $1004. I about fell out of my chair, in no way did I think a elbow replacement would cost that much. Being I had tenants in there, it's obviously hot in AZ in the summer and that I would of had to pay $180 for the service call, I just had to get it done and pay the price. Although I was quoted about 4 hrs labor, for a elbow replacement, he was actually there about 7 hours. He called to say he was finished and it was blowing cold air. He told me he "ran into" a little trouble soldering the elbow because it was copper to aluminum. That did not make me feel confident in this repair holding up. But here's why the 3 star rating. In no way could I give a 5 because of the price, I just felt it was too much for a elbow replacement. I was going to leave a 4 star because Matt was prompt in responding and Aaron showed up and got the job done. But I had to drop to a 3 star because when I asked if this repair had a warranty, Aaron told me 30 days. I couldn't believe I just paid $1004 to replace a elbow that came with a 30 day warranty and he had trouble with the soldering....But he did say my AC unit wasn't quite level and he adjusted it for no cost since he was there. I know this review is long, but I wanted to give a accurate detail as to why. I don't like reading reviews with no substance and low ratings. Now if any AC repair person reads this and can tell me this was a reasonable cost to replace that elbow, I will happily adjust my rating

Our water heater went and I found Matt through the Nextdoor app. I called him on a Thursday night, talked for a few minutes, and we had a new water heater installed by the next afternoon. It is obvious when you meet him that he takes great pride in his work and really wants to make sure his customers are happy. He explained everything in great detail. Matt is a great guy and I will be recommending him to anyone who needs work done. You will be glad you went with Matt and M&R Refrigeration.

Matthew came to my house today and installed a brand new unit. I couldn't be more happier with his work, knowledge, honesty, fast response time and his prices! He truly cares about his customers and making them happy! I will definitely be recommending him to everyone I know!

Thursday July 30 my A/C completely stopped working around 6pm. Outside 🌡 reached 118°. My home indoor temperature was inching towards 80°!!!

I immediately left and went to hotel. I called about four or five different A/C repair companies. Only two answered. One of them was M&R Refrigeration. I received a text from Matthew. I was told a technician can arrive at my home 7am next day. I booked the appointment.

Oscar showed up at 7am on the dot. It took him 20 min to diagnosis the problem and an hour to repair. He was very professional and efficient.

I was impressed. And very pleased with the price (less than $100)

I definitely recommend them. They were quick with their response and reasonable with their price.

Experience and professional ethics can be a difficult combination to find in a company. M&R delivers both. Awesome service... knowledge...and follow-up to make sure the job meets customer needs. Shout out to Tyler the technician who help solve my ac problems and owner Mathew for customer service.

I had a great time and experience with this company today . Woke up to no cool air after a big rain storm and called about 10 companies but no help since it was after business hours and considered and “emergency service. However I reached out to M&R and was on the phone with them right away and had a great tech troubleshooting within 30 minutes. Wanted to show my appreciation for this company & Tim,the technician who got everything back up and working great. Hard working , professional and very willing to help. I am happy to support a good company with good people who work for them. You don’t get quality work and good people often so if that’s what’s you value , use them ! Thanks again Tim/ M&R

My AC went out this Monday over the Holiday weekend. I placed a call to M&R and within an hour Daniel was out servicing my unit. Unfortunately for me, my compressor was blow. Immediately Daniel was able to tell me that my unit was still under warranty and he would contact Trane and take care of everything for me. After two very long days of hard work and unexpected bumps along the way Daniel fixed my AC (took two days because of the Holiday, Trane wasn't open). The entire time he remained calm, professional, and patient. He explained everything in detail, making it easy for me to understand. Thanks to M&R, I am "comfortable" at home again. Great customer service, truly recommend.

Can’t say enough good things about M&R Refrigeration. Earlier this summer had an A/C failure. Matthew was out the same day and diagnosed the repair. Unit was over 20 years old so I asked for a replacement vs repair. Within a few days we had a new system installed. Amazing difference in my electric bill! Worked fantastic all summer. Then the system wouldn’t output heat during the first start after a cold night. Once again I called and had same day service. Jesse diagnosed and repaired the issue, all under warranty. Totally pleased with their customer service and professionalism. Highly recommend giving them a call.

M & M Refrigeration have done an excellent job installing and maintaining our air conditioning. Great service, Andre and Blake were exceptional. . Highly recommended.

Matt and all those the came were excellent. Very diligent, respectful, and well informed. I highly recommend them.

Very pleasant company to deal with, from the girl answering the phone for scheduling, to Oscar, the onsite Technician, who was proficient, thorough, nice people skills, making me laugh & confident in the job he did. Highly recommend this company for your refrigeration services.