Appliance Repair reviews in Tucson, Arizona

The technicians did a fabulous job. I was very happy with their prompt service. I will continue to use Sears At Home repair service. Thank you

UPDATE 10/10/24 ADD TO THIS REVIEW BELOW
RESENT WILLIAM C🥵😡
I told the tec what was

wrong with my frig. And he totally disrespected my opinion told me it was only because I had too much food in the freezer. Really that is why all the food in my fridge would 1/2 freezen 1/4 ok rest thrown away. I need another call on them.
Oct.10 sent me the same tec William. He had an attitude, smelling like an ash tray . I am telling him now my frig is full last time it was not . Take out my milk from the top self,, Williams says milk does not go on the top self!? Me Since when? It doesn't matter what self I put it in it still freezes, tomatoes, eggs anything. So when I told him to stop talking to Stop try to talk down to me like I was stupid let me call my husband to talk to you better! William picked up his bad and was leaving. I turned around and said hay get back here I waited long time for this appointment he told me to bad and ran out ! What do you think ?
I am nice to 1 point but hit my very last nerve on insults I am done. Mean while all these games are being played I am losing money everyday on my food cost since Sept.27..28? $ 450. $$counting. Sears hope I get money back for this !!!

We called June 27 and Sears was able to give us a service appointment for 5 p.m. that day to fix our washing machine. Dan did a SUPERB job. We are very thankful!

Dan was thorough and knowledgeable…. Very polite and explained everything…. BUT THE COST WAS VERY EXPENSIVE!!!! For ending up just cleaning the machine ! Dan repaired the sensors inside the dryer so the time would be completed as set . And I was told by your CS the $119 service charge would be a credit if there was labor or parts or repairs . Dan said thats untrue. The Service Charge is Added to the parts and Labor. That’s really hitting the consumer hard! Especially the elderly…. Probably won’t use you again…. The stars above are for Dan only. The blank stars are for Sear’s gouging the public!!!!!!!!!!!!!!!!!!!!!!!! Take Herbert Landon Off my information as I have requested numerous times! He doesn’t own the property any longer!!

Dan was prompt, professional and knew his stuff.
Our microwave is up and running!

Dan went the extra mile with trouble shooting and found that the dryer wall plug was malfunctioning and the dryer plug was getting hot due to that. He possibly eliminated a potential fire hazard. I can't thank him enough for being thorough. It is nice to know that Sears provides well trained technicians that you can rely on!

Per my cameras the technician showed up and stood at front door for less than a minute and then left. Sears sent a text message that no one was home!

Dan showed up and took great care moving our washer away from the wall. He explained everything and fixed our washer quickly. He cleaned up after himself and was kind, funny and professional.

While the technician was unable to come til after 6pm, he kept in touch in the afternoon to notify me

We had Sear's maintenance come and service our refrigerator. The freezer kept freezing over and moving into the fridge with the ice. I was sure it would be bad news since the unit is 10 years old. He was able to diagnose a simple issue, fix the problem within 30 minutes and then shoed me what to look for in case it happened again. T, that was his name, was polite, straightforward, and efficient. It was a great appointment.

William fixed my broken ice maker quickly and efficiently. Had the job done in about 30 minutes. I only wish the automated tracking app worked as well. It said he had 7 stops to make before me and wouldn't arrive until late afternoon. Thankfully it was wrong and I was one of his first stops. Sears was sent by my home warranty service, and I was pleasantly surprised with the service. The private contactors they can use aren't always as professional.

Excellent knowledgeable tech. Hopefully good to go another 20 years.

Fast service, professional, polite and friendly. Explained the problem well.

The service is great. He did a wonderful job and I’m just happy to have my washing machine back.

Andrew was knowledgeable, efficient and personable. Everything one would want in a technician. Very happy with him and the service.

Difficult to communicate. Cannot talk to a person. Had appointment for 9:06 to 10:36 AM and Service didn't arrive until 3:20 PM. The Service Personnel did a Great Job, just Very Slow getting here.

Scheduled time changed continuously. Started at 9-10, then scheduled for 1, then back to 9, then noon, then 1 then arrived after 1. Then repair most wanted was a fix to stop the continuously washer front right support to recess and cause the washer to wobble. This is an ongoing issue. Glenn said there was no fix. I ask if he could use Loctite to stop the support from recessing. He said he doesn't carry Loctite. So this problem will return inevitably.

Michael was super nice and seemed very competent!!

Andrew knew what he was doing and performed his work flawlessly.

Andrew was very prompt and very efficient with examining and testing the wash machine. He told me that the calcium build up on the odor had disrupted the seal and caused the water to leak from the basin and not only got rid of the build up, but gave m3 advice on how often to run a cleaning cycle on the machine and how often I should remove the build up. 5 exceptional stars!