Appliance Repair reviews in Tucson, Arizona

My Sears repair Technician was very professional, knowledgeable, and repaired my Maytag refrigerator when other companies could not! I appreciate your service and I will call you back to my home with any other concerns! Thank you

Michael was extremely helpful and a very knowledgeable technician. Grateful to find a company able to offer same day service as well.

I’m very disappointed, the first time the technician came to fix my fridge because it wasn’t cooling he charged me $210 to clean the compressor and didn’t work I made another appointment he came back and said it was the control panel he charged $567 it’s been 2 days and my fridge still not cooling.

Very good experience. Worked diligently on my fridge and repaired the problem.

The service person was very professional and explained the issue,which I really appreciated.

Dan was great! Had the parts and repairs were done in no time! He’s a ten for sure! It runs beautifully!

The refrigerator is not working! Bill put the new part in and then the refrigerator showed the same error code as before after a few hours. Please fix this problem

I got estimated arrival time throughout the day. Andrew (technician) arrived and started working on my gas dryer. He methodically went through the unit until he found the problem. He explained the issue and went over the cost estimate. He also offered to clean out the unit for a nominal charge, which I jumped on since there was lint throughout. He quickly fixed it and cleaned it out. Then placed it all back together and showed me that it was operational again.

Dan provided tremendous customer service. He phoned when he was on his way to the house and quickly installed the part that needed to be repaired!

Ken was efficient, courteous and Willy found the problem and fixed it in one trip.

This is the best most knowledgeable tech. you have polite, courteous he exemplifies Sears quality ans service.

Michael showed up on time. He was courteous, knowledgeable, and straightforward. He provided great service and I would recommend him/Sears to anyone.

Dan was great!!! He showed me many things on my washer and dryer. Now I know how to clean the filter and how much soap to use. He vacuumed the dryer out for me and checked it out.
Dan gets a 5 - very good job.
Thank you.
Kathleen Sloan

Our service person today was very good much better than the one that we had in the past. But I can tell you I dislike your, A I Samantha. It took four visits to get the problem solved. Today William came and replaced the main Circuit board and it works great, so far.

They showed up after waiting 9 days to get a service tech out. Is all I can really say that was good. Telling the wife and I that we were missing filter in the AC where they dont go was the least of the issues.Then trying to explain the AC won't get below 80 when its triple digits is normal. Had to called a second AC to actually repair system. Won't use Sears for a warranty service again.

William was very informative. I only wish you could talk to a REAL PERSON, and none of this AI crap. After Sears Home canceled my appointment 5 times, 2 weeks later, I finally got a Tech OUT TO MY HOUSE for an in person service call.

The tech did his job. Had no problems with him. However, it took 6 appointments (3 rescheduled appts that Sears made, 1 no call no show from a tech, 1 appt where the tech showed up but didn’t have the part). They are the hardest company to call, automated service. Couldn’t talk to an actual person. I guess when you have a warranty this is the service you get….slow! No sense of urgency from this company! I was without a washer for 3 weeks! Sears should have to reimburse me for my laundromat visits. I only stayed with them because of the warranty otherwise I would’ve used another company! Worst service ever!!! I DO NOT recommend this company!

The first technician that came out seemed really nice and helpful. The second technician that came out after the part arrived tried to find every reason possible not to fix my dryer. His name is Ken. Ken's social and customer service skills need help. He was condescending and really had no idea what he was doing. How do I know this? My husband is an experienced industrial electrician and machine repair technician. We like to mqintain a home warranty contract and hire someone to fix the issue because he deserves time off as much as anyone else. Ken didn't communicate a plan or even say goodbye. It wasn’t until my husband stopped him on the way out our front door to ask him the plan that he communicated the plan to us. Terrible social skills. Terrible customer service. He is in the wrong industry unless he gets much needed customer service training. He ordered more parts without even opening the dryer to look at it. On the 3rd encounter, after insisting that Ken needed another person with him because he had to lift the entire top portion of the dryer off, the original technician that had come out arrived before Ken. The original technician took the front off the dryer, saw a piece of clothing that had somehow gotten stuck in the fan, removed it, tested the dryer and put the front back on. No parts were needed. He did all this before Ken arrived. Ken's original arrival time was set to be by 8:10 am. No one arrived until after 2:00 pm. If I place another appliance claim through American Home Shield, I will INSIST they do not use your company. Though the original technician was very kind and personable, he could have opened the front of the dryer on his 1st visit and fixed the issue immediately. Instead, I went 3 weeks without a dryer for a 10 minute, no parts required fix. Your service was so bad that my home warranty company returned my deductible. Do better Sears.

Dan is extremely professional and knowledgeable. He knows appliances like the back of his hand.

Technician William Clark was very knowledgeable and respectful. He diagnosed the repair need very quickly and thoroughly explained the repair process.

Tam P was an excellent technician. He came on time, was courteous and fixed our ice maker withing 15 minutes.