Home Services reviews in Tucson, Arizona

Ambiance came to the rescue when the ‘other’ pool service company fell through! We are now back in service and compliant with repairs being finished. We look forward to a longstanding relationship as weekly servicing continues! Thanks so much.

As a first-time pool owner, I requested a one-time cleaning service and was thrilled with the experience. Technician Shane was fantastic—he patiently answered all my questions and gave me a thorough pool maintenance 101. He cleaned the pool, added the necessary chemicals, and now it will be ready for swimming in a couple of days, once the chemicals have had time to work their magic. I’ll definitely be using their services again.

True to their word, on time, professional. Good communication. Knowledgeable. From green to blue in one afternoon. So far, huge improvement from previous pool "service"

had a truly disappointing experience with Ambiance Pool Service. Initially, they came to set up my pool, started cleaning, but then inexplicably disappeared, refusing to answer any of my questions or provide the service they promised. The lack of professionalism and customer service was astounding.

Their behavior was nothing short of rude. When attempting to reach out for assistance, I was met with hostility and a complete lack of willingness to help. It felt as though they were actively avoiding any form of communication, which is unacceptable for any service-oriented business.

To make matters worse, I had already paid the setup fee for their initial cleaning service. Despite this, they ghosted me, failing to return my calls or provide any form of follow-up. This level of neglect and disregard for a paying customer is inexcusable.

Overall, my experience with Ambiance Pool Service was by far the worst I have ever had in terms of customer service. It seems as though they are more interested in driving customers away rather than retaining them. I would strongly advise anyone considering their services to proceed with caution or look elsewhere for a more professional and reliable pool service provider.

Mark was professional, friendly and obviously knowledgeable.

This company is a scam. Don’t use them. They charged twice me for work they didn’t do even once. They never returned calls. So I had to dispute the false charges through my bank. I still kept calling to fix it. Their customer service said they took my complaint and forwarded it to billing but nothing happened. Then they sent it to a collection company without ever rescinding the false charge they put on my credit card. They should lose their license.

I have only had this pool service for a few months, and they have been so responsive to my questions and concerns. Plus, my pool looks great. Mike just patiently walked me through a connection issue I was having. Highly recommend !

Have used Ambiance since our pool was built a couple years ago. Very responsive to any issues. Easy to communicate with app, texting, or phone. Easy to understand invoicing. Reliable weekly service.

Ambiance has serviced our pool for nearly five years. The first four were outstanding, but service levels and communication have deteriorated significantly in recent months. The last straw was this past week when they sent me a repair quote to approve; in the past I would have been notified that a technician was scheduled to make the repair, but this time I wasn’t sure if they received my approval and the technician just showed up, with the wrong part and no information regarding the repair. Tomorrow I begin shopping for a new vendor.

Great customer service and competitive pricing. I called multiple pool companies for a new heater and ultimately went with Ambiance because they were the only ones who actually followed through with what they said they would. Big shout out to Cody for being on the ball and getting my order processed quickly. Then Shane and Mark for the installation and their patience, taking extra time after the job was done to make sure all my questions were answered. 10/10 would recommend.

National Pool Partners bought them out, not the same Ambiance, they are horrible now. I recommend skipping this company.

Follow-up from previous review 4 years ago. Recently, my Incloranator (creates salt/sanitizes pool) reached end of useful life. Love my Salt Water pool and did not want to keep putting Chlorine Tabs in so asked Ambiance to come out and replace the Pentair Salt generator. There were some valve problems with the install, but Ambiance stepped up and took care of the problems, with no extra charge. They also recently added two more Solar Thermal Coils to my pool heating system and working really great to heat my pool with the Tucson Sun. Highly recommend Ambiance for their expertise and customer service.

Spring has sprung! Pool clean and covered thanks to Ambiance! New pump & cover purchased from them about two years ago. They responded quickly when our old brass one failed, helped us with the rebates, and exchanging the sand in filter. Great experience and didn’t break the bank! We have about a 25k gallon pool, 8.5 feet at deepest point, and the cover gives us a couple extra months every season to enjoy! Call ‘em!

Stay away! They used to be competent, I used them many times in the past. Incredibly poor service now. I asked for some leaky valve replacements, they came out and sent an invoice for a whole new filter! Had to call back and remind them I was just requesting 2 valve replacements. They sent me an accurate invoice which I approved. A tech eventually came out with no notice, didn't service anything and they again submitted a THIRD invoice which wasn't addressing one of the 2 valve requests. I denied that one and again reminded them of the original valve replacement request. This is now 2 weeks after initial call. Still no one ever came out. Called again, I Spoke with Mark, he apologized for the delay and tried to reschedule another tech. AGAIN no one came out. One month later, I cant wait any longer. Now just asking for a refund for their 160 service call fee is like pulling teeth. Do not recommend.

I would like to start by saying I never received any reasons for the calls that I was getting on a daily base about getting financed. I was so confused of why I needed financing. I called multiple times and told them I was not receiving any emails about my pool or what the estimates were for. finally I was given via text an estimate for $2500 to fix a manifold and replace filters Actually, only costed around $450 to get done. I called them to let them know that the work was completed by somebody else and instantly they sent me another estimate saying that something else needed to be replaced… be careful people do your home work and get a second opinion before you answer those daily calls about how they have financing available. That was my first clue that they were a scam company.

I called after 5 pm on a Friday to find a pool service. Ambiance answered immediately. I got a call back from a helpful scheduler within the hour. He was able to start maintenance starting Tuesday. I also has previously gotten a quote on replacing my pool lights to LEDs. He sent a quote within the hour and they were installed that Monday! I’ll never need another pool service.

Ambiance Pool Service did a great job replacing my old pool equipment (Variable speed Pump, filter housing, and salt chlorinator). Pool tech was friendly and explained the entire process, I felt completely confident about the equipment and the service he was performing after speaking with him. I would absolutely use Ambiance Pool Service for all my pool repairs in the future. The entire process was simple and straightforward from start to finish. Thank you Ambiance Pool Service for your quick help!!!
Jose

Hired them to repair my blower and pool lights since my manual controller stopped working. They sold me a new 4000 unit but couldn’t figure out how to hook up my Pool lights and blower. They also had me upgrade the breaker for new controller so 1600 to electrician. Didn’t set up new controller on a schedule or get it set up on WiFi. left me to figure it all out. Don’t recommend using them.

Ambiance has serviced our community pool for several years. It always sparkles! They promptly identify repairs so that the pool operates at peak performance

I needed a new pool pump and sent a message via your website. Amber reached out immediately and answered all my questions within 30 minutes of me sending an email I had a quote and a time for the tech to be out the following day to install my new pool pump. K’vari came out the following day and installed the pump and even helped answer more questions I had regarding upgrading my filter system later. It was a great experience all around. You have great people working for you and the customer service they both provided was outstanding. I will definitely be reaching out with any other pool service needs and I will recommend others to contact you for their pool needs as well.

PLEASE READ
I think they literally sabotaged my pool.

I'm so upset with this company and I need to warn everyone before they start service with this company.

I have always maintained my own pool just fine, but was getting busier and busier and I noticed a very slight cloudiness starting to form from my own lack of maintenance. So I decided to finally call a pool service company for regular maintenance and chose Ambience based on their 4.8 star rating. The pool got worse and worse, becoming unswimmable in about a month. We had several conversations with them about the condition and every time they would send someone back out to correct it, but it just kept getting worse and worse. Then, they started adding charges without first getting our approval or communicating, which we asked them to notify us first. They never did, just continued to add huge chemical charges.

The pool got so bad that there were/currently still are thousands of mosquito larvae swimming around and it has become a literal stagnant pond. I don't understand how anything can survive, much less thrive in a pool that you just added $330 worth of chemicals to. My pool is now SO incredibly messed up that there is algae climbing up the walls and it is dark, dark green, I can't even see the first step.

I don't believe that even leaving a pool alone for 3 months would let it get this bad, I am literally wondering if they sabotaged it so they can do a pool lining or repair service. If not, then the only other option is that they are so incompetent that they have accidentally been making the pool worse every visit, and I'm not sure which option is worse.

Please pick anyone except these guys, you can make your own pool worse for free

EDIT: in response to your terrible and dismissive reply, I'll add more information. There was minimal dog hair in the system. The dogs are on the other side of the fence, never swim in the pool, and as I have been maintaining the system myself, am very aware of the minor hair build up when I would clean the filter once per month myself.

The major contributor to the filter being clogged is gigantic wads of algae that started showing up just weeks after your initial service. The system worked just fine, but I'm sure you would have loved to install all manner of advanced filtration systems to fix the problem your incompetence or malicious behavior caused.

Finally, you bet the card declined. We told you we did not want to continue with your service, and you kept trying to charge exorbitant amounts with zero communication before hand.