HVAC reviews in Tucson, Arizona

Our AC unit was 25 years old and on it's last legs. We shopped around and spoke with 4 other Tucson companies. Estimates ranged from high to low. One guy took a look at our house and decided it wasn't "properly ducted" when it was built, and anything other than a single stage unit would be overkill and a waste of money. One of our issues with our old unit is that it is a single stage AC and loud.

I called John at Rincon Air about this and he thoughtfully responded to the question without disparaging the other company. I appreciated his straight forwardness. Based on this interaction, we chose to move forward with Rincon Air and bought a two stage unit despite the claims from the other company who tried to steer us into a Bosch HVAC system that cost almost $20,000.

The installation crew came in and quickly removed the old unit, and installed the new one. The crew was professional, courteous, and friendly. We are thrilled with our new AC unit. It is quiet, it is much more efficient, and cools our house so much better than the old unit. With the cooler nights we have right now, we can run the fan in stage one, where we barely hear the system. Night and day difference!

We highly recommend Rincon Air.

Have been using Rincon for the last few years, appreciate their great service, technicians are polite and explain everything that can be easily understood. Rincon replaced my mom's unit in just a few hours. Won't be using any other contractor when I need mine replaced. Thank you!

I cannot say enough good things about Rincon. Woke up in the morning to 86*F in the house and climbing, when it should be in the mid-70s. I have an elderly mom who is not well, and with our days topping out at 110*F+, I knew this was quickly going to get bad. Called Rincon at 10:30am (*praying* that their schedule hadn't been completely filled.) They guaranteed me a visit between 2pm-5pm, but when I explained our situation, the owner started working to find an immediate fix. At 10:37am, I received a phone call from the technician saying that he was on his way and would be there in 10 minutes. Ben showed up and was very friendly and professional. Got up on the roof and determined that it was a faulty capacitor that needed to be replaced. Explained to us what the part was, what it did for the system, and the expected life-cycle for a part like that in Tucson. (No surprise -- ours had made it longer than average, but needed an immediate replacement.) Pricing from Rincon was very reasonable. They were upfront about the cost for the on-site diagnosis while I was on the phone with them, so I knew what to expect as a minimum charge. By 11:15am, I had cold air blowing into my living room, and I couldn't have been happier. Ben even stayed an extra few minutes to talk to us about how much longer we could probably expect to get out of our current unit, and which brand we should think about using when it is time for a replacement. Top-notch service, lightning-fast response time, and reasonable prices. They were recommended by someone on NextDoor, but I've now got them saved in my phone for all future issues.

John and the team at Rincon are truly special.
I bid 4 companies for A/C replacement. Rincon was the only one that followed up to see if I had questions.
The installation was amazing - 3.5 hours total!!
The crew was competent and courteous.
I couldn’t be happier with my new equipment and my new friends at Rincon!!

After another local HVAC company forgot about our appointment, we called Rincon AC, and are we glad we did!

Our AC went out in July and Rincon was able to send a tech over within an hour, and have our unit back up and running. Not only that, but the service tech was friendly and thoroughly explained what went wrong.

Great customer service, and responsiveness during their busiest time of year.

I wanted to take a moment to express my gratitude for the excellent service provided by Rincon AC. My dad’s AC unit was not working properly, and after he called, a service technician responded immediately. The technician replaced the faulty part and had the unit up and running within a couple of hours. Your professionalism in handling this situation was greatly appreciated. Thank you. 😊
Cora (George Chamberlain)

Compressor fan on 25 year old AC went out and we decided to replace the unit. Got quotes from 5 or 7 different companies. Rincon came in with a reasonable price and inspired the most confidence they would do the job right.

Once we decided to go forward with them, they had the unit installed and running in under 24 hours. Very impressive! It's been about 2 months now, and no issues at all so far. Very happy with the value and the service they provided, and would certainly recommend them to anyone.

My air conditioner wasn't cooling, so I called Rincon Air Conditioning for service. After a few messages back and forth, he made the appointment to do the repair. I took the day off for the repairs and waited for the tech to show up. It was only half an hour after the scheduled time, but I decided to message them to ensure they were on their way. Well, unfortunately, he told me that he forgot to set the appointment, and he wasn't near my area to do the repair. I asked when he could make it, and he couldn't commit. He offered no solution, and stopped the conversation.

I recently had the pleasure of experiencing top-notch service from Rincon Air, and I must say, they exceeded all expectations. Their technician, Rich, performed comprehensive maintenance on our AC system, ensuring everything was in perfect working order.

Rich’s expertise was evident from the get-go. He arrived right on schedule, a testament to the punctuality that Rincon Air promises. His knowledge about the AC system was impressive, and he could answer all my questions with ease and clarity.

What stood out the most was Rich’s commitment to customer service. He wasn’t just there to do the job; he was there to ensure I was completely satisfied with the service. His friendly demeanor and willingness to go above and beyond made the entire experience a breeze.

It’s rare to find such dedication and professionalism these days, and for that, I give Rincon Air and Rich a well-deserved five stars. If you’re in need of AC maintenance, look no further – Rincon Air conditioning is the gold standard!

I want to express my gratitude for the great service I receive from Rincon. The techs are very knowledgeable and professional! I love the attention to detail as they took the time to explain everything about my system to me. I am so happy to know that they will be taking care of my heating and cooling system for the next 3 years! Thank you Kyle for doing a great job!!

We had Rincon install a mini split AC in an Arizona room which was converted from a screened patio. The crew showed up on time and did an outstanding job explaining to us the optimal location to install the unit. There were a couple of cosmetic issues we had, and without hesitation Ben took care of the issues for us. We use Rincon to maintain our main AC and will continue to use them for our future needs.

Rincon air came to diagnose my ac that wasn't blowing cold air. They came and told me I was a little low on refrigerant but found no leaks. They recharged and it worked for a few months. Had the issue again, they sent another tech out, again was low on refrigerant and they found no leaks, but this time it was completely out of refrigerant. I found another company who came out, found 2 leaks and recharged the system. This cost me $1600 because Rincon missed the leaks the first time they came out. If they had found and fixed the leak the first time it would have cost me a lot less. Apparently they don't know how to find leaks since 2 of their techs missed 2 different leaks.

Overall I was very impressed with Rincon Air. We had a very undersized intake vent connected to our unit. After some unexpected complications with being able to expand the intake to an appropriate size, they went out of their way to come back out a second time and install a second vent to work around the problem. They worked with me to address my concerns (at no additional cost) and I really appreciated that. I plan to use Rincon Air again for my future HVAC needs and I'd highly recommend them. Thank you!

Called the shop first thing in the morning for a broken AC in the dead of summer, and they were able to schedule a technician for later that same morning at 1100. The technician, Ben, was punctual, efficient, and very helpful in explaining the needed repair. The diagnostics and repair were completed in 30 minutes and all at a reasonable price. Cannot recommend this company enough—well done!

Our AC went out late on a Friday. They had someone there within 90 minutes. Buddy helped us understand what the problem was then gave us repair & replacement options -- no sales pressure at all. Opted for a new unit. Prep work was done first thing Monday morning, new unit installed by Tuesday afternoon. They even loaned us a portable unit to get by over the 4 nights we waited.

Everyone start to finish was professional. They sold us a high quality, name brand unit that's much quieter & more efficient than what we had. Highly recommend the team at Rincon!

Huge thanks to Rincon Air for coming out so quickly to fix our AC! With the heat we've been having, we were so relieved to have someone show up ASAP and get everything back up and running. The technician was professional, knowledgeable, and worked efficiently to diagnose and fix the issue. Truly top-notch service! highly recommend to anyone needing fast and reliable AC repair!

We have worked with Rincon AC for 10-15 years both at our home and our business. They have always been very responsive and helpful with routine maintenance, minor and major repairs, full system replacements and helpful advice over the phone. They have many helpful employees but the service from Ben and the communication from Neil and John in the office is always outstanding. Many of our family and friends have had similar experiences.

Air Quest changed out two of my AC units. The installation was outstanding. They were very professional in the way they treated us and with the quality of installation. They showed up when they said they were going to and followed up with answers to my questions. They are a great company with superb installers. I would recommend Air Quest Heating and Cooling to anyone in the Tucson area looking to replace their heating and/or cooling units. Thank you Air Quest!

Responded very quickly when my AC went out over the weekend and as usual, the HVAC crew were very friendly and helpful, tolerated my crazy dogs that were making me crazy!

We highly recommend Air Quest. We recently had a new system installed, and after getting a few estimates, we chose Air Quest. All of the work was completed in a timely, professional and expert manner. Everyone with whom we came in contact during the process, from the kind office ladies to Aaron's (co-owner) knowledge and expertise to the technicians who installed our system, were professional, competent and meticulous.
It is a stable company, and we are enjoying our new system with no problems whatsoever. Air Quest is top notch all the way.

Todd did a great job! He’s knowledgeable, efficient, pleasant, and we’re very happy to have him as our service representative.