Plumbing reviews in Little Rock, Arkansas

Chris and Chris came to my house to fix a leak I had somewhere behind my walls. It took a while for them to locate the leak because my house is pretty large, but they were committed to locating and fixing the problem. When they did find it, they fixed the leak then put everything back where it was before they got to it. They were respectful as far as social distancing and masking up and respectful of my house as far as not to bring mud from outside on their boots. Great service

Would give 0 stars. Not happy with this company at all! Going through my home warranty for dryer not heating. Submitted request on a Saturday, supposed to receive a call but never did. I finally called Intertech Tuesday. Told them that it was likely the heating element. Guy shows up and immediately asks to use our bathroom!!! Seriously!? Was here 20 min said it was heating element. never heard back with me next appointment . I called home warranty on Friday morning and Intertech had not called in the order. 😡. Terrible business

We were assigned to them by the warranty company and I'm so glad for it. The tech came out in a Friday evening (of a holiday weekend too!) because he wanted to see how much he could get done for us right away. The office did a good job keeping us posted on the repairs and expectations. And the technicians were excellent. Showed up on time, courteous, very conscientious of taking shoes off every time they walked in from outside, and worked quickly to get our new unit installed before the rain started. We were very pleased and highly recommend.

Intertech customer service was horrible. It took them about 2 weeks to make me an appointment to come out for service that’s because I called and texted several times. However, Mr. Carl Blackshire came out to service my refrigerator. He was very friendly and he took his time to explain to me what the issue was. He made my frustration with this company calm down a bit. He was awesome. So if you have to use this company I recommend you ask for Mr. Carl Blackshire. You won’t be disappointed.

I don't understand the negative reviews here. I've had this group assigned to my problems twice now by my home warranty company. Each time they've been prompt and honest with the assessment of my issues. I've had to work with other contractors through the warranty, which can take days to weeks to get a resolution, but Intertech has always called me on the first day and sent someone almost immediately. I understand issues with warranty companies, but that's not this company's fault. I would not hesitate to recommend them to any of my friends.

I would give zero stars if possible. My home warranty company chose this company to repair my dryer. The technician came on a Monday and said the only problem was a belt, and it would be three to five business days for it to be fixed. He waited until Thursday to turn in his report, meaning the three to five days wouldn’t start until a week after I started the process. When I found out Thursday that the problem was an inability to submit a simple report, I was promised it would be submitted to the warranty company that day. It still wasn’t submitted by the following Monday. The customer service rep, “Jim,” is unbelievably rude. I would NEVER recommend this company.

Just wanted to say a BIG THANK YOU to Joshua and Eugene. They came out to do 3 faucet replacement’s right in the middle of our lunch. They made great effort to complete their task while allowing us space to complete ours. Very professional and great attitudes. I’ll be calling again for anymore work. Thanks guys!

I had a leak, my warranty company contacted Intertech Company, Bob the technician arrive early(on time) he was very concerned and knowledgeable. Bob was able to fix the problem. Bob also took the extra time to explain some question I had. Bob is very professional and time management. I would use this company again definitely recommend.

Chris Rachal and Khris Surratt were very professional and easy to work with. I had a unknown leak occurring from my kitchen sink. Chris was efficient at locating one of the issues and making the repair. I recently had to call again because there is still a little bit of a leak and the company has promptly agreed to send a tech out at no additional cost to address the issue. I am very happy with the level of customer service from this company and hope they send Chris and Khris again because they seem to know what they are doing and how to pinpoint the issue.

Like others, my warranty company prescribed Intertech after another company couldn't respond. I'm so glad that they did. Kevin R service call this afternoon was amazing. Kevin is friendly, knowledgeable and helpful in determining the next steps for my dying water heater. He took the time to listen to my concerns, directly address my questions, and carefully document every single element in order for the replacement process to begin. He was genuinely concerned about my issue and assured me of the next steps. I know you always hear when something goes wrong, but in this instance, it went completely right. I hope Kevin R continues to be a credit to Intertech.

Called for septic tank line stopped up. Septic tank backed up. First crew caused more septic backup and left a mess without solving the problem. Second crew evaluated the line and said it was good and the problem was the septic tank which my Service Line Warranty didn’t cover. I called a septic tank company which quickly discovered the line was blocked by roots. The tank was in perfect shape. So I was out hundreds of dollars to the septic company when it should have been covered by my line warranty. The crews that came out were incompetent.

Chris Rachal came to our house today and he was AWESOME! He was very knowledgeable and very helpful. He solved our shower leak and helped us figure out our other plumbing problems. I would recommend his service to anyone. Great Plumbing Technician.

I had a VERY GOOD experience with the service technician that came to my home. His name is Mr. Kevin Rhodes and I could not have been more pleased with him. He arrived early and was extremely polite and professional. He replaced my leaking garbage disposal and even took time to provide me with maintenance tips on how to prolong the life of my new disposal. If the rest of Intertech's technicians are anything like Mr. Rhodes, I would highly recommend them to everyone.

Intertech has been sent to my home to service my plumbing system twice! Casey Andrews and Charles Farrell provided excellent service. They took the time to actually figure out what was going on with my system and they did everything in their power to fix it. I would recommend. Thank you guys!

My warranty company contracted with them to fix my refrigerator and their technician Sonny Winger damaged the door trying to find the ice maker motor. He said on most refrigerators the motor is behind the ice control panel, but mine is under the ice bin inside the door. I think they should google prior to using trial and error.

Like others have said, it took them 6 weeks to come back after the diagnostic appointment. They arrived 55 minutes late and then left a part at the shop. After being an hour and half late, they brought the wrong part. Sonny did attempt to fix the damage he did to my refrigerator, but he damaged it again on the install. I have a scratches and damaged parts that wasn't there before Sonny took a screwdriver to my refrigerator.

I agree with the comments about the office staff, they are very unprofessional; however, the staff is a reflection of leadership. The office manager Veronica Torez is rude, unhelpful, and condescending. She said as company, they don't give out their employees last names. Ironically, Aaron gave me hers and the card Sonny gave me has his last name. Aaron doesn't verify before he speaks. He told my warranty company parts were in and they were waiting on me to schedule a repair appointment. When I called him, not two seconds later, he said he thought all the parts were in. Adding insult to injury, the part on which I was waiting was the part they damaged.

The one positive thing I will say is the service manager, Matt was helpful, he tried to make things right. When the wrong part was purchased, Matt sent Sonny to the store to buy a part and had it installed the same day. As a rule the company should open the parts to make sure everything is correct prior to arriving at someone's home. After 6 weeks of waiting, I wasn't understanding about wrong parts.

I have called the owner, Richard several times over the last couple weeks and he hasn't returned any of my calls. From the comments, I noticed he responds when he thinks his company is in the right, but he doesn't seem to respond when his company is in the wrong. Perhaps he feels convicted by his company's incompetence.

Jerry, came to my house was super nice and professional. He done a toilet repair. Talked my husband and I through the process. Was able to answer the questions we both had was very understanding since our knowledge of pluming repairs are slim to non. I would use this company again. Today I receive another call to follow up on the repairs and to see is I had any other question. So I'm giving this company + Jerry All Stars...

I had a problem with a clogged sewer line and my warranty company sent out Chris Rachal, Master Plumbing Technician and Anthony. They arrived on time and worked continuously for the next 3.5 hours. They were both very professional, courteous and friendly. Both answered my questions and were knowledgeable and patient. They worked until my line was open and cautiously useable, until a quote is obtained from the warranty company.to complete the line repair / replacement. .

Intertech was assigned to repair my washing machine after the pump gave out. They were extremely courteous, both on the phone and in person, in all our interactions. Jimmy (scheduler) and Buddy (technician) were prompt and considerate. Jimmy went above and beyond to work my service order in and get my washer back up and running, while Buddy was willing to come out after normal business hours to do the repair. The ordering time for parts was very reasonable, and it means a lot to have a company that understands how important your time is. Well done.

The guys, Eugene and Scott, were punctual and easy to interact with. Their professionalism and workmanship went Above Standards. Eugene brought various options and ideas to our kitchen lighting delima. Canned lighting Problem solved! We are new to Arkansas, but we would highly recommend this company. The office manager, Courtney, was extremely helpful and a breeze to schedule the jobs with. Thanks y'all. 5☆'s!

Royce Walker from Intertech blew me away with his knowledge of A/C units and his professionalism. He says he has 25 years in the industry and that is the kind of guy you want to diagnose a problem with HVAC. What really impressed me is that he took the extra time to explain the problem and the solution. He went above and beyond by taping things down, making sure all screws were tighten and clearing my drains which he didn't have to do. It's refreshing to see a good Christian man that still take pride in his work and looks out for the customer. Intertech has an excellent employee and I will use their service again for any future A/C problems in the future. He is a good man and may God bless him and his family.

When i called my home warranty company about my dishwasher i was glad Intertech was assigned, at first, because less then a month ago they were at my house for a different issue. At that the customer service was great and the guy who came out to my house was great. However, today is a whole different story. My home warranty sent me an email saying i would pay at the time of the service. But all of sudden today when i called they want money just to schedule and appointment. I have never had anyone demand money just for an appointment. So when i called my home warranty back they also agreed and looked up my contract which clearly says payment at the time of service, not at the time i call to schedule. My home warrant company sent Intertech an email; however, they would not reply. When i called back Jimmy was very rude and demanded the money again if i wanted service. I WILL NEVER USE THIS COMPANY AGAIN. OH how do i know an email was sent, because i was CC on the email.