Plumbing reviews in Little Rock, Arkansas

Technician was Matt Chaudoin, our water heater started leaking and we put in a request to our home warranty company. They sent Intertech out as usual. They were unable to get us an appointment this week so the dispatcher scheduled the appointment for next week. Once on the schedule she called the supervisor and told him what was doing on. He manipulated the schedule so that we could have an appointment yesterday. He even came out himself and worked to diagnose the problem and find a resolution. The water heater was ordered, warranty companies are slow a bit, and my new water heater will be installed first thing Monday morning. This is so indicative of this company, they will do everything that they can to take care of their customers. Matt was professional, knowledgeable, and courteous. It is always a pleasure to work with this company because their staff are so great!

The timer on my dryer went out and I was unable to dry my clothing. Called my home warranty company and Inter Tech was dispatched to my home on June 25. My husband was told that they had to get approval from my warranty company in order to get the repair approval. Was told it would take 48 hours- not 2 business days for the call in and we should be “squared away” by the end of the week at most.
I called my warranty this afternoon and was told that the company hadn’t bothered to contact them yet. Called InterTech to find out where the disconnect was.
Was advised by Tim (super nice guy) that when a tech comes to your home, they have to write up a report of what needs to be fixed then they submit the report to the lead tech who has to review/approve it and only then can the information be called into the warranty company. To add insult to injury it can take 3-5 BUSINESS days to receive the part once they get around to ordering it and then they have to schedule a time with you to come out and Make the repairs. I was told that they’re scheduling into late next week already- so I will likely be without a dryer until Mid-July sometime.
I’d never tell a company how to handle their business, but this way seems bulky and inefficient. I’m irritated, inconvenienced. This company may work well when an individual calls, but they certainly don’t seem with the hassle if you’re with a warranty company.

I've used Intertech twice over the last month or so (Summer of 2022), and they have provided exceptional service each time! Eugene Seavers was my technician during the latest call and he was prompt, courteous and very knowledgeable. He communicated with me through the entire process so there were no surprises and made sure my issue was resolved before leaving. He did an outstanding job start to finish. I highly recommend this company!!

Finally after getting my service called scheduled, Intertech sent out Charles and Casey. Both of these gentlemen were promp, courteous and professional. They quickly went to work to diagnose my problem after using a camera to find the cause of plumbing issues, they took action to resolve it. I appreciate their service and would highly recommend Charles and Casey for any plumbing issues that you may have. Thank you guys for the five star service.

Intertech Maintenance Group was phenomenal. The young lady I spoke with was awesome. Tony was my tech. He was very professional. He did a great job installing my ceiling fan. I would highly recommend them!

So we had a plumbing problem this morning and called the home warranty company. They sent Intertech Maintenance to fix our problem. Charles and Casey came out and fixed our plumbing issue in no time! These 2 guys were so nice and so knowledgeable, extremely professional! They definitely will be my 1st call next time!

I had bought a house and all of the plumbing was needing to be removed and arranged differently in my home, because we were remodeling and enlarging our bathroom and moving the laundry room and Kitchen. We had a Very nice gentleman show up and he has stayed with our job to get this completed so I would be ready for the next phase of my remodeling adventure. I would recommend this company to my best friends and have. They have been very polite and the person on the phone has been so helpful working with me and my crazy schedule. Thanks to Nick for a job well done. I will use them agian in the future for any other needed repairs.

Jerry Fox was the plumber that fixed our plumbing problems. He was very knowledgeable in the plumbing field. He was very neat and cleaned up his trash. He took pictures before and after. He was very thorough in recording what work he had done. He was also friendly. He did outstanding work in fixing our plumbing issues. I would highly recommend him to others.

Intertech provided the repair services for two water leaks at my residence in the past year. First, they repaired a water leak in my front yard in the summer of 2023, and then an internal water leak in the slab of my home in January 2024. The crew was highly professional and efficient, and they took care of my issues for a reasonable price. I would highly recommend their services!

Carl Blackshire fixed a few appliances at my house and did a great job! He was sent to repair my freezer but also took the initiative to tighten the handles on my refrigerator that he noticed were loose. He was very pleasant and professional and I could tell he enjoyed taking care of his customers and provided excellent service. Would definitely use this company again, Thanks Carl!

Eugene Seavers, worked on my HVAC today, he was very knowledgeable, and got the work done in a well expected time. He was very friendly and listened to all my concerns. I highly recommend him and the company. Thank you for your business.

Company is very irresponsible. I have used them 2 times through the warranty company. Their service is very poor, they make excuses for not showing up. I have waited 3 months on a part for a dishwasher that they never placed the order with the agency. As of today, I still have not gotten the dishwasher fixed. Previously they had to replace a ceiling fan, the same day of installation after waiting 4 weeks, the fan didn’t work and they told me I had to call the warranty company again to place another order which would have been $99 service charge. I will cancel my warranty if they are the only repair company for American Home Shield.

Intertech has provided many services at my home over the past 3 years. These include rebuilding the deck, painting, carpentry, roof repair, electrical work and servicing appliances and seasonal heating and a/c care and more. The work has always been done to my satisfaction, with attention to detail. The employees have been pleasant, professional and a pleasure to work with!

We are renting a house that is in pretty poor condition. Casey came in and was immediately able to address and fix our problem. He was knowledgeable and helpful with getting the plumbing issue fixed quickly. He also did an excellent job cleaning up his work area, which was greatly appreciated. I would recommend Intertech for your maintenance needs and Casey is especially great at his job. Thanks!

The plumber we had was named Casey. He was very kind and let me know what he was doing every step of the way. Casey did an outstanding job!!!!! The people in the office were outstanding. I recieved text to remind me of when the plumber would be arriving and also a phone call the morning of in which Casey arrived promptly thereafter. I would rate this company five stars out of five stars. I will use this company from now on for all my plumbing needs.
thank you all so much!

Service over the phone with Courtney was great! Carl arrived sooner than said (which was nice) he was very professional but still friendly and personable! He was also nice and friendly to my little 18 month old son! Thanks again!!

Installed a new hot water heater with raw exposed pipes, running down the street side of our home. They just ignored the original stealth camouflaged, installation that was present, and drilled right thru the side of our home. The original install had the pipes protruding thru the crawl space vent. This is obnoxious, primitive, and poor workmanship. They must hire the lower qualified techs right out of plumbers college.

Intertech was assigned to us by our home warranty. Our technician, Tony Boyd, was amazing! He was so kind and professional! He was so patient, and took the time to check all the issues and fix them properly. He even found some other important issues that needed to be addressed that we had missed.

He went above and beyond to make sure every issue with our dishwasher was fixed, looking and running like new! Including fixing an issue that those who installed the dishwasher didn’t do properly when it was installed.

I can’t thank Tony enough, and the whole team at Intertech! Everyone I spoke with one the phone was so kind and courteous too! I highly recommend Intertech for home repair needs!

I had a horrible experience with them. Called for an Electrical problem on a Wednesday afternoon they request an $172 so send someone to see the issue the next day. They apparently send someone over Thursday morning, not sure if they went or not. Called that same day in the afternoon to get a quote told me they’re working on it. Called them again later on the afternoon they told me they’re about to finish getting me the quote. Didn’t hear nothing from them until Monday. By that time I had already found another company who gave a quote instantly and got the job done quickly. Also, better communication skills. I won’t recommend Intertech i don't think they’re trustworthy neither reliable for an important assignment.

I’ve used this company for water heater I installation and refrigerator repair. They were polite, they notified you if they were running late, they communicated with you via text or phone. Customer service was great! I’ve u redacted with both Carl and Tony.

This company is extremely rude. Andrew who is the manager and Joe who answers the phone are extremely rude to their customers. I waited almost two weeks for them to send a technician out and once the technician left he had not resolved the issue. He informed his company that he installed a part which in fact was not installed. I immediately called the company wishing a 10-15 minute time span to inform them that my appliance was not working and begged for the technician to come back due to already waiting 2 weeks and they declined. They even offered I could call another company due to it being another two weeks before they come back. This is very poor customer service. And the way the manager and employee speaks to customers is extremely rude.