Bathroom Remodeler reviews across the US

James Lee was the person that came to my house today discuss bath and shower options. He was very professional , if it was something he was not familiar with he inquired. Lyxury bath of Gulf Coast was idea for my need.

Joe was an awesome in-home bathroom representative. He was very thorough in explaining everything. He showed us samples of different shower tiles and fixtures, including bathtub colors and styles. He consulted with us on different finance options to get the best monthly payment that worked best for my husband and I.. I would highly recommend Joe as your representative..

There are many red flashing warning lights I should have paid attention to with this company. From the beginning, our patio cover has leaked in many different spots...from the seams where the patio cover meets the roof and where the patio cover panels connect. We have reached out multiple different times over the course of months to remedy this, but every solution performed by Direct Source has failed. Other times, we have struggled to even solicit a response from them. This patio cover is under 18 months old and this sort of issue is unacceptable. The owner and management are unprofessional and seem to only be interested in taking your money for the job and then moving onto the next project.

Below are photos of the current leak on the patio (we've had several other leaks) and their shoddy fix (of previous leaks). I suggest...avoid this company at all costs.

I was initially pleased with the installation and workmanship of the new shower installed but first off one of the seats was not properly installed and I almost fell off it. They came and repaired it but I am not comfortable sitting on it, fearing it will fall again. I am a large person but was told several times this seat would hold much more than I weigh. Second, one of the shelves fell off and we didn't even bother to call them to come repair it. Looks good on the outside but many flaws when it come to the rest of it.

Outstanding Bathroom Installation – Highly Recommended!

I couldn’t be happier with the installation of my new bathroom! From start to finish, the team was professional, punctual, and incredibly detail-oriented. Every element—from the tiling to the fixtures—was installed flawlessly, and the craftsmanship is top-notch. They kept the space clean during the work, communicated clearly throughout the process, and finished on time, exactly as promised.

It’s rare to find a team that takes this much pride in their work, and it really shows in the final result. My bathroom looks absolutely stunning—better than I imagined. I wouldn’t hesitate to use them again or recommend them to anyone looking for high-quality renovation work.

Thank you for transforming my space into something beautiful!

German was prompt; in fact he arrived 30 min early. He assessed the A/C problem through diagnostic testing and manual labor. The problem could not be resolved the same day due to the compressor being overheated and could not be properly tested. When German returned, he completed the testing and installed the replacement parts which resulted in the A/C system working again. He answered all my questions and addressed my concerns so that I felt fully informed and aware of the lifespan of the compressor and when it should be replaced. He was truly professional and courteous. Job well done!

This issue has since been resolved. Sam, the owner, came out to my house to apologize for how the plumber treated me. He refunded a large portion of the bill and signed me up for a free year of a service plan for my HVAC unit.

I had a leaky shut off valve. I called Sam & Sons. The plumber came & I was on a conference call. I put the phone on mute & walked him to where the valve was leaking. He then started to tell me how awful the issue is, & how he might need to rerun the line because of how close to the wall the original line was. Which is true the copper line was so close to the wall the concrete had been dug out to have room for the original valve. & he would also need to replace the outside faucet & vacuum breaker. He then showed me an invoice that was completely illegible, as I'm still on my conference call. He told me he would try & do it the least expensive way but he also needed to get a permit & inspection. He handed me the invoice & to my regret, I initialed everywhere he told me. He told me about all the discounts he was giving me, I told him this seemed expensive & that I had my entire pool liner replaced for about the same cost. He just kept talking about having to get a permit & inspection, so I'm thinking most of the cost is because he to cut a water line & get a permit & inspection. He said he wanted to check the rest of the water valves in the house to see if there were any issues with the rest of them. Telling me that it was probably pressure that caused the leak so it was likely other valves were affected. I didn't have any other leaks, but he did something to one of the valves & when I turned the water on it was black, so he said he needed to replace those as well. He then hands me an invoice of $3,234.38. Mind you he was only at my house an hour give or take 10 minutes. I told him again that it seemed expensive, but I assumed he was being fair & honest with me. The next day I called the office & asked for a typed version of the invoice. I paid $776 for about less than a foot of 1/2" copper pipe, you can get 10 feet from Lowe's for $13.68. I paid $489.12 for a cut off valve that costs $10.98. I paid $376.50 each for 2 valves for the bathroom sink (remember the black water), they cost $9.98 each. And I paid $285 each for 2 supply lines in the bathroom that cost $4.98 each. For a total of $2,588.12 for parts which cost a total of $54.58. Add to that the labor charge of $256.50 + Permit/Inspection for $389.76. I emailed them & asked to justify the costs. They had the plumber call me back. I was in a meeting, so I texted him to leave a message.
He sent back: "Got you're email, we give all prices up front, & if the costuner approves the work we do it, in additional I did the minor rebuild fir you free, & just make sure you explain to fox that you approved each task & it was a holiday, in additional here are just a couple of pictures that I took with the prices & you're approval before the job was dive that you approved the work. So I would as you are military, & are a upstanding citizen as you served,just make sure that you explain to them the entire job or I will, then I'm quite sure they may ask you why you approved the with then wanted to complain, in additional, the prices are labor & Warranty. Libel on a company is also illegal. Here are a few pictures fir you. I look forward to you're next move. You were charged fairly."

!!! BEWARE OF THIS COMPANY!!! THEIR ESTIMATES ARE EXORBITANT!!! My elderly parents hired Sam & Sons for several jobs including; small plumbing repairs, small drywall repair/painting and insulation/weather proofing. I am an experienced plumber and carpenter and have worked for commercial contracting companies. Unfortunately, my parents didn't inform me that they hired someone to perform the work until after the fact. I learned after my mother contacted me to inform me that one of the exterior pipes that S&S had replaced had frozen and subsequently, they had no running water to their fixtures. I made the trip out to their house (I don't live close) and inspected the pipe to find that the insulation was poorly installed (gaps exposing the copper in several sections).

I contacted S&S to explain the problem and they sent a rep out to inspect the issues. The rep agreed that the insulation was not installed the proper way and that he would have someone from the office contact me to set up an apt to have a a technician come back out to resurrect the issues. Two days passed and I still didn't get a call so I contacted the rep and left a message. I'm still waiting to hear back from him.

Meanwhile, I reviewed the invoices and completed work on the other jobs my parents hired S&S to perform. I was beside myself at what I discovered. In my professional experience, the price that S&S charged for all the work performed was AT LEAST 3 TIMES what should have been charged and the completed work was mediocre to poor in terms of quality.

Bottom line: AVOID THIS COMPANY THEY WILL OVERCHARGE YOU!!!!

I went with this company despite the bad reviews they had. Now I know why they have such bad reviews. Don't make the mistake I made.

Edit 1/22: Not going to go into all the detail, just going to leave these 2 screenshots.

I called Sam and Sons’ for an estimate on replacing a bathtub in my house. I was told by other companies it would require a full replacement and drywall damage, with estimates ranging up to $4500. After talking with Emma on the phone, Sam personally came to inspect the situation, informing me that no replacement was required. Daniel came out the next day to repair the grouting, allowing me to save the bathroom and $4000. I will definitely call Sam and Sons’ in the future to follow up with a bathroom remodeling.

The process with Sam and Sons’ was smooth and efficient! We had lost power and heat in our house due to winter storms. After calling Eli in the office, Daniel came out to my house within the same day. Daniel found and solved the problem the within the day! The workers were very professional, concise, and knew what they were talking about. I highly recommend Sam and Sons’ and will be using their service for all of my home’s future needs.

I contacted Sam and sons to check on my slow draining toilet. Fast same day service. They checked everything and problem was quickly fixed. They gave me some options for future upgrades I wanted to perform. No pushy salesman. Just honest hardworking guys. I will be calling them soon for the upgrades.

Please do not use them. Their pricing practice is horrendous, they also can't fix your plumbing issue.

Be careful! We had a few issues and stupidly approved work described in their worksheet while the price amounts on the right were left blank. Net result: 2 hours work by plumber, plus parts, which included 4 shut off valves and supply lines, toilet shut off mechanism, and snaking out 2 drains ran us $5,346.52 paid by credit card. We stupidly charged our credit card. After asking around to plumbers and contractors in our area we learned we were gouged.

A call to the company was met with indifference and the reminder that we signed for these things and the contract was final. The manager told my wife to take them to court and we'd be responsible for all legal expenses. Well, we DID sign the contract. We have no real recourse. Just be sure you don't fall for this same scam. Better yet, call another company.

Date of the work order is 10/4/18. Strongly recommend you try anyone else.

I am so impressed by how much this company respects the customers' home. There was no attempt to upsell like an estimator from other companies attempted. Structural integrity of my home was improved while they were able to update the design. My goal was to improve the modernize my home but this company went above and beyond the goal I set for myself. I have recommend so many time by mouth that I thought I would write what I experienced as well.

Adam from Sam and sons did a great job we will return

Great prices! Professional Workmanship! A great a quality company

Recently, we had a huge downpour, and I noticed water leaking from my ceiling, so I called Sam & Sons and spoke with Emma. She was very professional and set me up with an appointment that same day. Sam arrived as promised and guided me through my repair. Unfortunately, many areas of this house are not up to code since it is 70 years old, but Sam was gracious enough to offer me advice on repairing a leak coming from a bathroom exhaust pipe on the roof. He was very informative, and I will be requesting his team's services next time I need help repairing something in my home.

Thank you so much! I had an emergency and they came out and did a great job. Will definitely call again!!

I was having some issues with my water heater and my furnace so I called Sam & Sons and it was not long before Adam was at my house. He had the issues identified very quickly and between Adam, Mike, Mike's wife, Carlos and Carlos' assistance and Emma had both problems fixed in not time. All were very personable, professional and provided great work and the pricing was fair. I am very happy with their work and will definitely use them for future matters. Thanks to everyone and sorry didn't recall the wife of Mike's name and Carlos' assist. Take care and Happy Holidays!

Thank you so much we had a plumbing emergency situation and they came on time
And did a great job! Well worth money spent!