HVAC reviews in Altadena, California

The customer service here is exceptional. Friendly, professional staff deliver outstanding work while being highly knowledgeable and communicative. Highly recommended for anyone in need of home services.

This company delivers top-notch customer service and a standout experience. Their technician, Andy, excelled in every way - work was completed efficiently and to high standards. I'm extremely satisfied with the service and would highly recommend them for duct cleaning.

Abraham did an excellent job on the duct cleaning - he's reliable and knowledgeable.

The experience was outstanding, I highly endorse this company.

Abraham's duct cleaning service far surpasses any others I've seen over my 20 years, hands down.

I recently dealt with this company, which started when I called to schedule a service appointment last Tuesday. The person who answered the phone, Jesse, told me he'd follow up by August 8th to confirm the appointment for Monday or Tuesday, given my work-from-home situation on Tuesdays. However, I needed to ensure it fit within that timeframe because I'm scheduled to work at my job location tomorrow. This morning, I called again to reconfirm and was met with Jesse forgetting our previous conversation, which left me feeling disrespected and dismissed.

I was referred to this company by my employer, making the experience even more disappointing. When I expressed my frustration, Jesse claimed it wouldn't be a problem and told me to find another company if needed. He then hung up on me. This interaction says a lot about Jesse's professionalism and this company as a whole.

I had Action tackle the grimy kitchen exhaust after a nearby cafe's mishap with grease buildup, which went up in flames due to neglect. The job was surprisingly thorough - I'm impressed they managed it so effectively! Given my own schedule can be unpredictable and energy levels flag after long hours, having them come by monthly is a godsend. Plus, the initial deal was sweet. They really delivered on their promise; kudos for a top-notch service!

As an engineer with maintenance expertise, I've worked with Action Duct to ensure our bakery's duct work and exhaust fans were properly cleaned. They also tackle oven rack cleaning and other tasks necessary for our facility's standards. Their professionalism and attention to detail are commendable, particularly in maintaining a clean workspace that meets GMP requirements.

I've had my fair share of handyman visits, but Andy stands out from the crowd. He's knowledgeable, efficient and genuinely considers his workspace - a rare trait in this line of work. If you need your ducts done, give him a shot - you won't be disappointed.

Action came out to our building and impressed us with their work. When heatwaves hit LA, we had tenants complaining about the AC not cooling properly. Another company suggested a complete HVAC overhaul, which would've cost over $20k. We contacted Action, and they recommended a thorough cleaning and inspection instead. They did the job, and it's noticeable now. I'd advise anyone managing apartments or rental properties to get their systems checked and cleaned - this could have been disastrous for us and our tenants. Action saved us from a potentially huge problem, and we're grateful.

I recently witnessed an unsettling interaction at my aunt's apartment complex, which has left me compelled to share my experience. As someone who has previously had positive interactions with this company, I was taken aback by the poor customer service I observed.

The issue began when Andy arrived at my aunt's unit, insisting that payment be made before any work could commence. My aunt explained her situation, pointing out that she wasn't responsible for paying bills through their system. However, Andy appeared to have difficulty understanding this and became agitated, stating that the billing process would "kill him" if he didn't receive the money.

My aunt attempted to escalate the issue by asking to speak with someone else in contact with her. Andy listed various names, claiming they were no longer employed or affiliated with the company. Despite his credentials and apparent familiarity with the firm's procedures, I found his demeanor to be unprofessional and intimidating.

Fortunately, when my aunt contacted the company directly, she was transferred to Alfred, who immediately recognized her and resolved the issue in a matter of seconds. It's clear that Alfred is an exceptional representative of this company, providing excellent customer service.

In contrast, Andy's behavior was unacceptable. As someone who has spent 19 years with the company (and appears to be older than he initially claimed), it's surprising that his customer service skills are so lacking. His dramatic outburst and defensive tone made me uncomfortable, particularly as a single woman. I wouldn't feel safe having him visit my home without proper supervision.

While Andy's experience seems to be an anomaly, it's disappointing that such poor service is being represented by this company. In contrast, Alfred embodies the kind of customer-centric approach that should be standard for any reputable business.

Abraham excelled in his work here, greatly enhancing the experience for everyone involved - especially the 88 residents at Sunset Gardens complex. His friendly demeanor, combined with impressive professionalism and understanding, made a significant positive impact on our community. I'm very thankful for Abraham's efforts.

Abraham cleaned my dryer ducts and did a great job. He checked for leaks and thoroughly cleaned them. Appreciative of his professional service.

We ended up working with Andrew after managing to get 13 out of 34 condo owners to agree to a discounted rate for dryer vent and air duct cleaning. He was willing to lower his price even further, which helped him beat two other bidders. Over two days, my neighbors have been impressed by Andy's punctuality, efficiency, professionalism, courtesy, and demeanor. They've praised him as early, on time, nice, and cool. We'll definitely be calling him again and can confidently recommend him. It's worth noting that we'd appreciate it if he could take some extra precautions when working on carpeted areas, such as wearing masks, gloves, and shoe protectors.

Abraham and Sam did a great job on my HVAC cleaning, being extremely thorough in their work and genuinely friendly. I'd definitely recommend Action Duct for this service.

Here's a rewritten version of the review:

If you're considering hiring someone to clean your air ducts, I want to give you the lowdown. Unless your heating and cooling system is already broken or you've had some major issues with dust or pests in the past, it's likely not necessary.

Most companies will try to sell you on the idea that your ducts are clogged with dust, mold, or debris, making your air unhealthy. But let's be real - unless you can see actual mold or pests coming from your vents, it's just a sales pitch. The truth is, if you're changing your filters regularly and your system is running fine, there's probably not much to clean in the ducts.

Your HVAC system already has a filter designed to catch dust and debris, so you're doing most of the work yourself by changing those filters every few months. Air is constantly moving through the ducts, so it doesn't just sit there building up forever. In fact, if your system is running properly, there's usually not much to clean in the first place.

The only time duct cleaning might make sense is after a major renovation, if you've had pets or animals in the ductwork, or if your home has been vacant for a long time. Otherwise, it's just unnecessary.

For example, cleaning your dryer vent is something that makes sense because lint buildup can actually cause fires. You can buy a kit at Home Depot and do it yourself for under $30. But spending hundreds of dollars on air duct cleaning when your system is working fine? That's just throwing money away.

So if your HVAC system is running well, you're not noticing any weird smells or dust coming from the vents, save your money. Just stick to changing those filters and you'll be good to go.

I've been a loyal customer to Action Duct Cleaning for years and have consistently been impressed with their service. They consistently deliver a high level of professionalism, friendliness, and knowledgeability. The customer service is exceptional - Richard was accommodating and flexible, working around my schedule to accommodate me. My technician Jordan set the bar high by calling ahead to confirm his arrival time, showing up early, and respecting my property boundaries. He was courteous, respectful, and showed a genuine care for the job. His attention to detail and consideration of his surroundings are traits that truly stand out.

Abraham's service was exceptional - he far surpassed our expectations with his expertise, kindness, and genuine concern for others. His professionalism is unmatched, making him a standout among service providers. We highly recommend him and would not hesitate to choose him again without question.

Abraham delivered top-notch service. His warm demeanor made for an approachable experience. Dealing with the aftermath of pipe replacements and damaged walls was rough, but Abraham handled it professionally. Highly recommend Action Duct Cleaning - they get the job done right.

Abraham did a fantastic job servicing three individual homes thoroughly and efficiently. He provided me with a detailed plan of what he would do, including the expected duration of each visit. His professionalism, courtesy, and friendly demeanor made working with him a pleasure.

The one area for improvement I noticed was his unfamiliar accent, which occasionally made it difficult to understand him. While it wasn't a significant issue, I did find it slightly challenging at times. Despite this, he consistently called me "mate," which seemed genuine.

Overall, I'm extremely impressed with Abraham's work ethic, attention to detail, and expertise in the job. His service was top-notch, and I would definitely request his services again. I appreciate his knowledge and efforts, and I'm grateful for his availability. Please pass along my thanks to him, as he truly went above and beyond.

Our technician exceeded expectations by thoroughly cleaning our dryer ducts, including repairing damaged sections and troubleshooting a disconnected vent. He documented each unit's duct system via video, providing excellent visibility into the process. As we've been loyal customers, Abraham's exceptional service was particularly impressive. His friendly demeanor made for a seamless experience, setting Action Duct Cleaning to a new standard of professionalism.