HVAC reviews in Altadena, California

I hired Prime Air to kick off a brand new five-ton horizontal split system in my single-family home. They sent Roger to assess the job and give me a quote that was timely, fair, and spot-on. The next day, they showed up on schedule and brought their A-game - professionalism oozed from every pore. Roger was top-notch: friendly, considerate, and got the job done efficiently, even when it ran well into the night. Despite the extended work hours, he stuck to the original price quote and prioritized quality over rush jobs. If you need reliable climate control, Prime Air's your best bet - hands down.

Working in the kitchen with the air con broken was a huge headache, not just for us staff but also for the customers who were getting increasingly uncomfortable. I tried calling around, but it wasn't until Roger arrived that things started to move. He got here on time and understood the situation - we couldn't just shut down service while he worked. It turned out a blown capacitor and clogged drain line were causing the problem, and he had the parts with him, so they could get the unit up and running again quickly. I'm relieved that our dining area is now comfortable without worrying about losing revenue overnight. Roger really saved my shift - I'll definitely be keeping his number handy for next time the rooftop unit fails.

I was really frustrated when my heating started malfunctioning during a heatwave, but thankfully I had a decent experience with this company. The person who answered my call was very understanding and didn't leave me hanging for long. They got me scheduled quickly and even gave me a heads up before the technician arrived. When Roger showed up, he explained that dust buildup on my coils was clogging my system and actually took the time to clean them, rather than just selling me a new unit.

I hired the company after my 20-year-old Rheem finally gave out, leaving me with a flooded bedroom and mold issues. The technician arrived promptly, and I was impressed by his enthusiasm and professionalism.

He explained the installation process and options clearly, presenting three choices based on my budget. He also promised a quick turnaround, which was convenient for me. His team executed the installation flawlessly, making sure everything was spotless and new.

When I installed a Nest 4th Gen thermostat, an issue arose during setup, but the technician stuck around to resolve it after an additional two hours of work. I'm pleased with their service - they're straightforward, friendly, and deliver high-quality work.

I appreciate having a reliable HVAC team nearby, especially in Altadena. Their maintenance-free package for 2 years is also a plus. Overall, I highly recommend them without hesitation.

Having an air conditioning unit fail in the middle of a hot workday is disastrous, so I appreciated the swift response when my rooftop AC started blowing lukewarm air on a Tuesday morning. Roger arrived within two hours and diagnosed the issue with low refrigerant levels, replacing the blown capacitor before our afternoon shift even began. It's reassuring to find an expert who recognizes that lost time equals lost revenue and doesn't prolong repairs unnecessarily. He was very accommodating regarding our loading dock schedule and took care of inspecting the filters on the other units while he worked on the roof.

Our AC stopped working, but the repair guy showed up on time as scheduled. He quickly identified the issue and had the necessary part with him - within minutes, our home was back to normal cooling. The technician was courteous, speedy, and seemed genuinely knowledgeable about his work. I'd definitely recommend this service again.

I called yesterday and had someone arrive bright and early this morning. They helped us install a Google Nest thermostat, removing the old one safely and connecting it to the various cables running through the wall. It took some time to ensure everything was working properly. We really appreciate Prime's service for our home - their attention to detail is top-notch. One of the most helpful things they did was provide step-by-step instructions on how to use the new thermostat, which was especially valuable since my parents are elderly and need help with this kind of thing. Overall, I'm very satisfied with the service and will definitely be using them again for our next HVAC needs.

The team from Prime Air did a great job replacing my furnace. Their installers were pleasant to deal with and seemed genuinely confident in their work. As someone who's always been hands-on and has experience in the trades myself, I appreciated the professionalism they showed. The removal of the old unit was efficient, and the new one was installed neatly and cleanly.

Roger and his team delivered exceptional service. Our 13-year-old AC unit was on its last breath, struggling to keep up. He broke down the issue, explaining that our outdated equipment couldn't meet new regulations due to refrigerant restrictions. The old system would only provide a temporary fix before it'd need replacing entirely. We were hesitant but Roger's assessment checked out with ChatGPT - his advice to ditch the old unit and upgrade was spot on. He showed up promptly, kept us in the loop, answered questions thoroughly, and treated us with respect. No surprises here.

Great service from Roger, got me up and running quickly, even in this cold weather. He fixed my heater and it's working properly now. The tenants are happy with the maintenance work done. Appreciate Prime Air's prompt response - I'll definitely be using them again when I can. Thanks for a job well done.

We had to swap out an old HVAC system that was nearing its 18-year mark. We chose to put it on our two-story roof. The representative showed up and broke down the job's details and offered a reasonable price quote. They arrived promptly, conducted themselves with professionalism, obtained necessary city permits, and finished the installation in just one day. Impressed by their efficiency and value.

Here's a rewritten review in different words:

We've had Prime Air Mechanical service our rental townhome for two years, and they consistently delivered top-notch work. When we moved to the Normandy Heights area, we reached out for a system inspection. The technician arrived on time, was incredibly knowledgeable, and provided an accurate quote to replace our HVAC system. They worked efficiently, saving us a significant amount of time and hassle. Friendly, communicative, punctual – they truly exceeded expectations. Highly recommend!

We recently hired Prime to replace our AC and heating systems. The installation was hassle-free and the team did a great job. They were courteous, kept our space tidy, and worked methodically throughout the process. The new system is clearly well-installed and functional. The whole experience was positive and we're confident in their work - would definitely consider them again for future replacements.

These guys are top-notch. They knocked out the deal at a fair price and delivered excellent work. I needed AC replacements for both my condo and house, so it was a no-brainer to go back to them. The installation at the condo was seamless, and they even installed a thermostat I picked out, despite not being primarily Nest-compatible. When they came to fix issues with my downstairs vents, they nailed it - one of the splitters had come loose in a wall, but they got it sorted.

This company is hands down the best choice for anyone seeking a reliable team with in-depth knowledge of both older and newer homes. Their pricing is reasonable, especially considering the extensive work required. The technicians are knowledgeable and experienced, ensuring that the job gets done right.

Their customer service is top-notch; they're always responsive to questions and keep you informed throughout the process. The installation went without a hitch. If you need an AC replaced or upgraded, there's no need to look further. Simply give them a call – you won't be disappointed.

Francisco made a complex decision much more manageable by walking me through every option without any added stress. He provided detailed explanations of each choice, ensuring I understood the implications before proceeding. The whole process was surprisingly smooth and his professionalism was impressive. When he finished at my home, he took the time to show me how to operate the new system, addressing all my concerns beforehand. Overall, I'm very satisfied with the experience – they really know their stuff!

I chose Prime Air to tackle the sudden A/C unit leak in my home, having relied on previous positive reviews. The team of technicians, led by Roger and Francisco, truly impressed me with their professionalism. They efficiently diagnosed and resolved the issue, eliminating my concerns and stress - a huge weight off my shoulders. I'm grateful for Prime's reliable service, expertise, and prompt attention to detail.

We were in the middle of a scorching heatwave when our AC gave out. I booked an appointment for the next afternoon and they called two hours later to say they'd come early the following morning - exactly what we needed. The technician arrived promptly, identified the issue immediately, fixed it, and was on his way. All good now. A bit pricey given the timing, but if I'd kept up with regular maintenance, I wouldn't have needed them. Still, a worthwhile investment in hindsight.

I'm extremely satisfied with Prime Air's service. When I called them to fix my AC, they responded promptly, sending Francisco over less than an hour later. He was courteous, knowledgeable, and upfront about the work - unlike some other companies that tried to push extra services on me at triple the price Francisco charged. He got the right part and completed the repair quickly, all within a couple of hours.

I'm satisfied with the service I received from this contractor, who helped me find a suitable replacement for my old heating/cooling system in my two-story condo unit. They were prompt and efficient, providing necessary accessories and completing the job quickly. The pricing was fair, and their team showed great professionalism. Overall, I'm pleased with how everything turned out - it's nice to have found a reliable go-to service provider for HVAC needs.

The AC unit suddenly developed a deafening grinding noise on a Friday night, ceasing to function altogether. This left us with a packed house and no air conditioning, causing quite a panic. Fortunately, an emergency HVAC technician arrived promptly and handled the situation with ease. He quickly diagnosed the problem - a loose fan motor was to blame - and made the necessary repairs. The cooling system was up and running again in record time, even before the movie ended. What impressed me most was the technician's calm demeanor despite the commotion of barking dogs; he simply got on with his work without any fuss.