Berkeley Home Service Reviews — Real Customer Ratings

Ann Jeffrey

Alley Cat Pest Control · Berkeley 14 June 2026

I can’t praise Juan enough for the level of service that he and his team gave. They arrived on time and Juan walked me through their plan. They worked quickly and did a really thorough job. It was a big job and the whole group was excellent. When they finished, Juan walked me through everything they’d done and showed pictures of the completed work in those sections I couldn’t get to. I would highly recommend Alley Cat to anyone!

Mark Wei

Alley Cat Pest Control · Berkeley 14 June 2026

Update 01/31/2025:
After significant back-and-forth, I am updating my rating to 3 stars.

To AlleyCat’s credit, this issue was ultimately resolved amicably. After escalating the matter multiple times, their operations manager did come out, identified the outstanding issues, and ensured the work was finally completed properly. They also followed through with partial compensation, which I appreciate.

That said, this was far from a five-star experience. It required an excessive amount of effort on my part to document problems, provide photos and videos, follow up repeatedly, and essentially prove that contracted work had not been completed. The resolution only came after persistent escalation and weeks of back-and-forth, which is not what I would consider a smooth or customer-friendly process.

I’m giving credit where it’s due for eventually making things right, but the amount of time, stress, and self-quality-control required to get there prevents this from being an excellent customer experience. Potential customers should be aware that while AlleyCat may ultimately stand behind their work, it may take significant persistence to get issues addressed.

Original Review:
If I could give zero stars, I would. I was originally recommended to AlleyCat by my realtor who has used them for years, which makes this experience even more shocking.

After three weeks of waiting for my scheduled abatement and cleanup, the crew finally arrived and immediately gave off a rushed, hurried vibe. Unfortunately, that first impression turned out to be absolutely correct. My contractors, who were on site for unrelated work, later documented over 25 photos of areas that were supposed to be cleaned but were left completely untouched. This included mice droppings, contaminated surfaces, debris, and contractually listed items that were simply ignored.

I notified AlleyCat management the same day, providing them with the photographic evidence. To their credit, they were polite at first, but then put me back in the queue with no urgency, no accountability, and no expedited solution despite their failure to deliver what I paid for.

Fast forward another month before the next crew showed up. They were at my property for less than an hour, most of which they spent simply wandering around without tools. Sensing this was another half-hearted visit, I filmed the entire thing. And just as expected, the cleaning was not done, not even close.

I sent the video to AlleyCat customer support immediately. They promised to respond.

That was two days ago.

Since then, I have called multiple times, left voicemails, sent emails, and received nothing in return. No follow-up, no ownership, no remediation plan. Just a complete, unacceptable disregard for a customer who has already proven twice that the job was not completed as contracted.

Given the thousands of dollars I paid and the evidence showing they barely performed the work, I have now initiated a formal dispute with my credit card company.

After this ordeal, I genuinely feel scammed.

My advice to anyone considering AlleyCat: RUN.

There are many reputable companies that actually:
- do the work they contractually agree to
- communicate with customers
- and stand behind their services

AlleyCat, in my experience, is not one of them.

Save yourself the stress, the time, and potentially thousands of dollars. Avoid this company at all costs.