Electrical reviews in Campbell, California

Stay away and use another solar company. Semper Solaris is dishonorable and misrepresents their services. There was so many issues with our installation that I requested a small 5% discount/reduction for all the misrepresentations and inconveniences. They choose to battle me over email and voicemails left at 7AM or on weekends over multiple months. Their communication was horrific. They just ask for money vs. trying to solve a problem or even apologize. They have not agreed to any resolution except to threaten me. They do not care about customer service or satisfaction. There are many solar installation companies, don't use Semper you will be much happier.

Here are the details.
First they promised to install by the end of Dec, but then delayed until March, then April. We locked in a good week when the kids didn't have school some days. We made our work schedules light because we expected power disruptions and banging on the roof.
The installation took 6 days vs. 2 days promised due to their teams working short hours, 4-5 hours and not having full teams show up together. Even worse it was not 6 consecutive days but spread out over 4 weeks. They had to turn off our power most of those days creating many issues as we worked from home and had kids in school via Zoom.

Additionally, they had told us they could install the equipment on the side of our house, but when they came to install it was physically impossible and thus they had to install on the back of our house, not hidden and creating an eyesore. Had we know this, we would have made a very different decision and not purchased the Powerwall.

See pictures to see the promise vs. reality. Also note how many boxes are needed, I have not seen that at our friend's house who have solar.

Their installers were polite, the problem was always with Headquarters which is likely not local. I strongly recommend avoiding any Semper Solaris franchise because they all connect to the back-end HQ which doesn't care about its customers or local providers.

UPDATE: I got the response that they want to understand the issue and will reach out. I have heard this before many times. I will let people know if they actually follow through.

I called Semper Solaris with a random question regarding a leak in my solar system. Greg answered my call and was attentive and friendly. At first he was not sure what my issue was so he asked for a few photos. I texted Greg a few pics and he instantly identified the leaking part and even help me find it on amazon.
I was so impressed by his knowledge and his willingness to help. We need more people like Greg in the business world!

Thanks again Greg!

Semper Solaris Has been an easy company to work with. Their people are very professional. They’re excellent at following up on issues quickly. They all seem to know their job and explain themselves well. They stand behind their product. Josh was very helpful in getting my system back on line. He walked me through all the steps, explaining everything as we went along. He was very patient and easy to work with.

From beginning to installation, the team has been exceptionally responsive and supportive. Gilbert and the installation team went the extra mile to ensure a safe transition to solar energy and making our footprint much smaller. Thank you Semper Solaris for a great experience. Looking forward to being able to use health equipment no matter what!

Brak did a good job on a maintenance call to check the inverters. He was thorough, knowledgeable, professional and courteous. However, it took 3 months for Semper to schedule a maintenance call! Moreover, going through their support hoops is a nighmare experience.