HVAC reviews in Chatsworth, California

Today, I had Service Genius come to my sister's home, due to an issue with a new AC that had been installed.I had 2 service men that were polite, efficient and very personable.I didn't get one of the mens name but Ray was amazing! After they fixed the issue, Ray was able to have a fee waived for sister and he asked" while I am here, is there anything else I can help with"? I was very moved by how gentlemanly Ray handled himself. I was impressed with both of the men and how professional ,courteous and thorough they were.I would Recommned Service Genius and ask for Ray.

Tony is amazing. He is professional, respectful and an expert in his field. He manages his crew well and ensures that the workspace is safe and clean and that the property is protected from accidental damage. FIVE STARS!

Wanted better air flow so Tony came to my house to add another return. Great guy and did an amazing job despite the attic having limited space. Was quick, efficient and clean. Nice cool flowing air conditioning coming out of my vents!

I have no idea as to the quality of Service Genius services as they never showed up. I emphasized that I very much wanted maintenance service on our unit before we went out of town on an early Friday morning, so they set up a window of 12-4pm on the Thursday before. Great! Thursday arrives and at around 1 pm that day, I received a call that they would have to push the window to 2-5 PM. 5 PM passed and no one showed up, nor did I receive any call or explanation. So much for getting that service I desperately wanted before our trip. If a company schedules you for a possible 12 pm appointment and can't even show up by 5 PM, whatever the excuses -- and there were plenty in the text messages I received ("we're helping other people with broken ACs!" -- well yeah, you're an air conditioning company) -- that's a company with scheduling/work force issues that I can't put my faith in, there's just too much at stake in this hot local climate of ours. I'd suggest going with someone else.

Great service. Very professional and helpful. Fair pricing. Definitely recommend.

Do not accept any guarantees because they do not keep up with them or at the very least will push back. My experience thus far and other reviews online shows that Service Genius will without regard play games with your finances

My water heater was replaced with a few rebates as well as a written guarantee of 6 month + 1 day check in hand if not received. Their representative explicitly told that I wouldn't have to do anything after the install and all the paperwork would be taken care of by them. Promising a check would indicate that they are filing the paperwork under their name and collecting the rebates.

Fast forward 9 months and several calls later, I am still waiting on a status update. After 6 months, I should not have to wait for any status. Now I am told that in order to receive a partial rebate, I should have filed the LADWP paperwork myself. This requires the final permit information and AHRI certificate from Service Genius. This goes against their guarantee and was finally given the required documents. By the way, the AHRI certificate has a curious reference date of the day prior. Upon review of my signed contract with Service Genius, they should be legally liable for writing in paper and not following through.

Leonardo the service tech was fantastic! Very thorough and patiently explained everything to me.

Technician Samuel was respectful and informative individual.Company dispatched in an expedited matter.

My technician Ray, was great, very professional, helpful , friendly and knowledgeable, he answer all my questions. Very happy with the service.

Anthony was amazing, knowledgeable & very honest. Thank you for all your hard work, it is very much appreciated.

Anthony was great. Came the other day for a maintenance and was very knowledgeable and professional very happy with the service Anthony has provided

Jordan came to connect my thermostat app he was very professional, and experienced. Had app in connected in less then 5 minutes!

Alejandro and Jeff were incredible to work with. They took their time to complete a proper diagnostic, gave us options without pressure, and then walked us through the process of getting the new system installed. Highly Recommend!!!

The overall experience was very fast and professional. The Sales Manager explained all the benefits of the new water heater and the rebates available. The installers and electrician were very professional and made sure to clean up completely before the job was done!

Marcelo of Service Genius came out to repair my AC unit this morning. Not only was he on time but was very knowledgeable and efficient and diagnosed my problem and fixed it immediately. Marcelo was also extremely pleasant! I highly recommend Service Genius!

Anthony is honest and nice. He knows his job well.He can come and do more work for me. Thank you 😊

Christopher G. Came to do our air and furnace maintenance today. Wow, the BEST customer service ever! He took his time and explained everything he was doing. Very thorough and what a nice guy! I would highly recommend service genius and ask for Christopher G.!!!

Jordan came to do my tankless water heater maintenance and flush , he was amazing very honest and trustworthy, he did an amazing job would highly recommend to anyone in the 805 area code !!

Crazy good service so far. After our air conditioner contractor gave up on a new system he installed 11 months prior, Service Genius rocked it. First, they confirm the appointment. Then they show up the next day. Turns out our power is out. Sorry! No problem, another appointment set the following day first thing in the morning and they show up. They diagnosed a pretty challenging issue. First, the system was fine, it was the communications between my zone system and the air conditioner control. It took Robert 2 hours to figure out what was going on. How much? Just the normal price for diagnosis, 79 dollars. Robert was articulate, kind, easy, and he was clean, put booties on when he came into the house, he was detailed and super honest. They are like a breathe of fresh (cold) air. Now they are working with Honeywell to see how to get the zoning and the new air system to communicate. Technical issues are not a problem, patience and great follow through. Thank you Robert.

Paid for HVAC maintenance. Tech claimed “dangerous methane” from vents, said the furnace fan was rusted and needed $1.5k replacement, and warned the whole furnace must be replaced to fix the issue. Got a second opinion—new company showed me their equipment, confirmed no methane danger, said system is fine for 5–10 years, and offered to replace the fan when it actually fails for $500. Said furnace was fine. Moral: always get a second opinion. Don’t trust false diagnoses meant to drain your wallet.

Leo was great technical & very professional. On time and took time & care.
Highly recommend him & Service Genius!!