The Best Elevator Company in Clovis

Latest Elevator reviews in Clovis

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  Ryan L.

  15 January 2025
  1

  The review from almost a year ago from Laura C. echoes the same experience I had. Requested service for a broken chairlift. The scheduler was nice and the day was set for repairman "Rip" to come repair. Provided the model and manufacturer of the broken unit to the scheduler. Was told if Rip is unable to repair the unit, then the service call could be changed to a 'survey' where they would instead take all the necessary measurements for a new replacement unit. Rip arrived and immediately said, "this is not an elevator, this is a chairlift. They (Arrowlift) didn't tell me it was a chairlift." I told Rip I told the scheduler the model & mfg. at the time. Rip then noticed that the phone attached to the unit was not turned on. He said that was a problem. Legally he cannot fix an elevator (or chairlift) if the attached service phone is not turn on. Rip asked me if the scheduler went thru a checklist (including if the service phone was operational) when the repair was scheduled. I told him no. Rip ask what was the name of the scheduler so he tell her she wasted my money because he still needed to charge me for the site visit. Not sure what changed his mind, but he decided to try to fix the unit only to tell me he couldn't. He stated he wished he knew the manufacturer of the unit beforehand as the mfg. is located back east and they were closed now so he couldn't call them for technical help. I mentioned again that I had previously provided the mfg. and model when I schedule the meeting. I asked Rip if he could at least turn this into a survey to measure for a new elevator. He agreed and took the measurements and various photos. Before he left, I had to cut him a check, even though I still had a broken unit and no idea what kind of elevator I would replace it with. Rip was a nice guy, it was just very unfortunate how much of a waste of time it had been. [WEEKS GO BY] I patiently wait many weeks for Arrowlift to generate a quote and/or have someone in sales reach out to me so we can discuss what new model to replace it with. I used their online chat feature on their website asking when would someone contact me and they said they would forward on my message. [ALMOST 2 WEEKS MORE GO BY] I called the main number and was told I needed to talk to a Brian N. in their Clovis location who had my file, however he was unavailable so I left a message for him to call me back. [ANOTHER WEEK GOES BY] I called asking for Brian and was told he was there but on another call and he would call me back. [ANOTHER WEEK GOES BY] I called again and was able to finally talk to Brian. He apologized for the delay, apparently my electronic file was locked in a computer and the only person who had access to it was out of the office for the last 2 weeks. I told him I was hoping to get a new elevator fairly soon considering how much time had already past waiting for them. He said he would generate a quote and email it to me. [ANOTHER WEEK GOES BY] Brian finally emails me but with nothing specific. Just a "rough estimate" of $55,000 to remove the old unit and install a new unit. (Keep in mind that we still have not identified the new unit yet). I called to ask questions but not surprisingly, he was unavailable again. [DAYS GO BY] I called them and was able to talk to Brian briefly on his cell phone as he was driving to leaving for vacation at the lake for the upcoming weekend. The call was cut short (less than 7 minutes) as he went out of cell phone range. [AFTER THE WEEKEND] I left a message for Brian to please contact me again so we could continue our phone conversation and we could identify a new replacement unit. [I WAITED 2 WEEKS AND I NEVER HEARD BACK FROM HIM] I finally gave up trying to work with this company and their incompetence. They wasted too much of my time and my money for nothing to show for it. (approx. $500) I decided to install a spiral staircase instead and it arrived in less than 2 weeks and for a 1/10 the cost Arrowlift try to charge me. I never worked with a company before less interested in trying to make a sale. DO NOT USE ARROWLIFT.

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• 

  Laura C.

  09 February 2024
  2

  Very slow, uncoordinated service. It took 2 years to get our lift installed. Project manager never visited site. Different installers who didn't talk to each other and didn't bring all tools/ parts necessary for installation.

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