Big Air Heating & Air Conditioning

On December of 2022. Big Air installed a furnace of the same make and similar model I had had for several years.

Less than a year later started having problems loosing the pilot light.

Today is the 8th service visit in five months for the same problem.

I have asked to speak with a manager but the standard response is always "Im sorry, they are in a meeting. I will send a message..."

Great service! The team even worked through a heat wave to install our new furnace and A/C. Highly recommended!!

I am so pleased with the quality and professionalism a big air. From inception to installation, my experience as a customer has been five stars. I originally called out the company to give me a bid to replace the original duct system of my house. And of course the original duct system also had asbestos that needed to be removed. Mike came out and gave me an incredible amount of information and advice that helped me make a decision on the spot. I already knew the big air had amazing neighborhood and Yelp reviews, and it was such a pleasant surprise to experience it personally. Mike gave me such an incredible deal I was also able to replace my 25 year old air conditioning system including a credit to integrate with my newly replaced furnace. Again to my surprise they were able to upgrade my air conditioner to a better model at the same price. I was taking a risk because it was November and I knew I was not going to be able to really test out that air conditioner for several months. However I was confident based on the service reviews that I had read that if there was going to be any issue the big air was going to take care of it immediately.

The team came in to remove the asbestos (different company, but well coordinated) and the next day big air came in to replace the ducts. The team was fast professional and considerate. There was a little hiccup because it was all supposed to be done in one day and initially they didn’t have enough members to be able to do the ducks and install the air conditioner, but they were able to fix it and I was able to get everything installed in one day which was frankly perfection.

Jump to six months later, now it’s April, and it’s getting warm and I want to use my air conditioner. We turn it on and there’s some issue and it stops working after 30 minutes. I called the company and they immediately send someone out, everything is under warranty so it’s no additional cost, and today Noah arrived to investigate and fix. As with all my experience with big air, Noah was friendly knowledgeable professional and fast. He diagnosed the issue and resolved it within an hour. Turns out some pipe was clogged with dust and the system was turning off for safety reasons. Everything was great with the air conditioner and the original installation and the safety measures were triggered appropriately which just added even more confidence.

Everything was great with the air conditioner and the original installation and the safety measures were triggered appropriately which just added even more confidence.

I cannot think of any other experience that I’ve had with a vendor that has been five stars across-the-board from sales to installation, to product, to repair. The work is super high quality and the price can’t be beat. I would work with them again in a heartbeat and I’m looking forward to having them come out annually to maintain my HVAC system and keep it running smoothly for years to come.

I highly recommend this company – you can’t go wrong.