Smart Heating and Air Conditioning

Fantastic company! Not only did they provide great, friendly customer service, they made space for questions from all family members. Also, they are very cat friendly. They answered questions on what would be best for their health and safety, a d they were able to work around relocating them from the cat designated sequestered rooms.
Will totally hire these folks again.

I have been a fan of SMART since moving into my home 3 years ago, when Mike helped us get our furnace working on the coldest night of that winter. Since then, SMART has continued to help us with both minor and major HVAC issues, and I'm so grateful for them. The SMART team is quick to respond and get your issues resolved. They are kind, efficient, and very thorough. I will forever be a customer of SMART and absolutely recommend this team to others!

This review is for the replacement of a 38-year-old furnace with a new high-efficiency furnace. It’s trivial to score a five when nothing goes wrong, you can get the equipment you expected, installed properly, on time, and no surprises. However, it’s when things don’t entirely go smoothly that you learn something about a company. I have a 1920s house with a narrow staircase, and large furnace installed in the attic, accessible through a small doorway. It is very difficult to maneuver anything large and heavy in it out of that doorway, and so I wasn’t completely surprised when walls and floors got scuffed, though I was disappointed. I mentioned this to Susie (Susie and Mike owned the company), and next day Mike came out with a tech to remedy every scratch and scuff with a smile, assuring me he holds his teams to a higher standard. He also took the time to review his Teams installation, crawling into the attic and onto the roof, ensuring the furnace is properly installed and in accordance with Alameda strict regulations. As a result, I’m feeling confident that the installation will pass inspection; and if it doesn’t, I know Mike and crew will quickly remedy any issues that might come up. So in the end, I got an excellent furnace, new ducting that has made a sizable difference to heat retention, and truly excellent service from start to finish by some genuine and friendly people. I wouldn’t hesitate to recommend Smart HVAC to friends and relatives.