Reviews of local pros in Cupertino, California

The team has been great to work with. Every step was managed very professionally. Installed flooring into a rental unit, was exactly what we wanted and looks great.

fantastic staffs that measure and install promptly. Unlike the other store start with H, they were fast and it came out even cheaper. The other store was offering free installation but I guess they were charging more on the materials.

NIGHTMARE!!!!! Horror story!!! Took three additional service calls to fix original installation!!!

They made our house look new again! Got in and out of there on schedule and got everything done, even though we were already moved out. Very satisfied with their professionalism.

I highly recommend Berto at S&G Carpet and More. He went above and beyond to help me during the exploration process.

Berto was so gracious even after we ended up going with another company (because they could do some of the non-flooring items we need).

I felt good throughout my entire interactions with Berto and S&G in Cupertino.

VERY MISLEADING SAMPLE!!!
The sample (Hickory Natural Adobe) that I picked up from your store at Cupertino had some black/natural knots that I liked.
The sample (Hickory Natural Adobe) that was brought home by your staff during the measurement process was very plain with no knots. I liked that as well. When I asked the staff why does the sample with the same name look so different, I was told that the second sample is the exact version and the first one is incorrect. So, we went with the second chosen sample(Hickory Natural Adobe).
What we have installed now (full of knots AND lines running all over) does not even come close to the sample (plain shade, no knots, no lines).
I hate my floor and I'm living a nightmare. No matter how much I clean, the floor always looks dirty/messy because of the knots and lines. This is 100% not what your sample looked like.
A SAMPLE SHOULD BE AN EXAMPLE OF WHAT THE FINAL PRODUCT IS GOING TO BE, NOT JUST THE BEST PIECE OF THE LOT!

S&G carpet did a great job installing our new bedroom carpet. The quality of the carpet and installation was great. Highly recommend them.

Repair of small area of vinyl tiles in kitchen took several months due to difficulty finding same pattern. Very satisfied with repairs and courtesy and friendliness of repairmen.

We met with John. He was incredibly helpful. We left the store with samples for our floor to evaluate and decide. We are very pleased with his services. We used S&G for our previous remodel and were very pleased then.

Throughout the entire process from carpet selection, measure and installation was an excellent experience! Truly a professional, kind staff. We went into look at the Floor Store, and walked right out, sales associates couldn't care less about us.

Thank you! The entire process was so easy and so safe. You brought the samples to me and in less than a week, we are already enjoying our new flooring. The installers were so nice and did excellent work. Thanks so much!!

Overall experience was ok.
The floor step under a door is installed a few mms high.
I have called the store so many times but no response.
Many a times it is not about the big things. But making sure that the small fixes go through is important.
How can S&G not understand this.
This is a bit disappointing.
The scheduling department did not call and schedule.
But on

We had new carpet laid in our family room with pet safe padding. The installer called when he was on the way, worked efficiently and cleanly, and was meticulous and precise as he lay the carpet. This is the second time we have used S&G, and I am very pleased with the service and results.

The process was very good except for a last minute installation cancellation that caused me to have to reschedule several days of appointments. However, the installation crew (two men) were excellent so maybe I was lucky.

Huge selection. Karla was super helpful and highly responsive. No sales pressure. Prompt fulfillment of order.

I quotes around 10 carpet companies but this one is the worst. They promised me that they will bring sample to our home, so we scheduled a in home appointment. On the appointment day, the sales man doesn't bring any sample at all. I told him that we dont want carpet on the stairs, but in the quote he still send me the quotes for carpet. He randomly choose a floor color doesnt match at all. The price is not competitive at all. I sent a email to ask them provide more correct color match, but they disappeared from then. I couldn't believe how a business survive without listening to the customer at all? The appointment is a total waste of my time

S&G has a nice, large showroom with an abundance of flooring samples. The staff was very helpful without being pushy. We were looking at luxury vinyl tile but they had other varieties of flooring, including hardwood, engineered wood and carpet. They offer instillation if you need it. Samples can be taken home for 3 days.

Craig Cabral, Customer Manager, of S&G Carpet is a great asset to your company. He was professional, competent, respectful, pleasant & always kept me in the loop before & after our defective flooring was replaced.
The construction crew, also, worked efficiently and always made sure that we were inconvenienced as little as possible during the replacement as we continued to live in our apartment during the replacement procedure.

I give this company 5 stars plus!

The carpet installers arrived on schedule to change the carpet in our living room/dining room and hallway. They carefully moved our furniture. They were able to put some of it along one side of the living room because we had no other space for it, remove the old carpet and pad, carpet the side without furniture, then move the furniture onto the carpet and finish carpeting the rest of the room. They did an excellent job and the carpet looks great!

I have visited "S&G Carpet Cupertino" showroom 2 weeks before for my home need.

Got the measurement done and received the quotation.
Since the quotation received from S&G is way higher than the quotes we have from other stores, discussed with Mr. James who said to be handling all at that shop to consider re-evaluating the cost.

The way he discussed with me is highly humiliating and forcing to get out the shop. It's the worse experience I have felt in my life time from a customer facing person from a shop.

Mr. James mentioned that he is holding that spot for 10 years; I'm not sure if its only me got affected based on his behavior or if there are other persons also affected.

My entire experience with S&G was excellent. Angela was extremely helpful and knowledgeable throughout the process. Their selection of flooring is top notch. The salesman that came to my home was friendly and professional. The installation guys were quick and efficient and cleaned up as they went. I could not be happier with the look of my new flooring!!!