Home Services reviews in Elk Grove, California

Had great service up until about 6 weeks ago. Changed technicians and now dealing with no-shows and when he does show up, doesn't do complete service (baskets not cleaned). Have called twice and sent email last week. Been waiting 4 days for a response from manager. Was told we would get a credit to our account and still charged full price (auto pay). I really shouldn't have to go out and make sure the tech is doing his complete job. Horrible customer service. Canceling our service

I needed some technical help with programming. My sun tech controller for my pool and spa. I called their tech line and was referred to David. David called me back and walked me through programming my controller and in just a few minutes. I respect his knowledge and patience as he helped me with my problem. I am very pleased with the service. Thanks again to David for doing a great job.

I gave them 5 stars now I give them 1 star. If I could I would give them zero. The repair guy started slowly ripping us off. I was so loyal to this place. I even put out a Yelp review giving them 5 stars years ago, but, I'm sorry that I have to go somewhere else for pool supplies/service. It all started when my pool vacuum broke. One time it was broken by the service guy named "David." Anyways we kept coming back like every other week to get my sweeper fixed. They would always tell me that I needed something else. It went on and on. Anyways I'm done with them!

Heather was extremely helpful with repairing my Polaris pool sweep. Extremely knowledgeable!!
This young lady deserves 5 stars for customer service.
Thank you

Claudia

As you can tell from the last three months of reviews this company is really going downhill fast. They were taking care of my mothers pool and one day one of their cleaners told me that he couldn’t do anything because the pump wasn’t priming and he couldn’t fix it. After filling the pump with water I was able to get the pump running no problem. After two weeks I realize that they were still coming out and charging my mother the full price for their service even though they hadn’t fixed the pump or even discussed with my mom that she was having trouble with the pump. After realizing my mom was getting charge full price I emailed them and let them know the problems I was having. They gave me every excuse in the book they said the lady was in the hospital the new person that was taking over quit that they had only been doing the job for a couple weeks it was ridiculous. At that point I told them I did not want them to come back to service the pool because they could not fix the pump. After that I got no response but I found out that they were coming out working on the pool they were told not to work on until they fix the filter and build my mom for May and June even though I was telling them not to come back at one point I even put a lock on the gate to keep them out. I just called today and it was just more excuses oh the lady who knows everything is gone on personal leave. Apparently she’s been on personal leave since May. I am now in the middle of trying to get my mom’s money refunded because they provided service that was not asked for. Do yourself a favor and stay away from this company. Take a look at the reviews and you could see that they are clearly in over their head. All clear should either hire more staff or cut down their customers cause they cannot handle what they have. All clear does not care about their customers and when you call them on it they have nothing but excuses

We've been using All Clear for the past 10yrs and have not been disappointed. They run like clock work and when a new person comes in. I call or e-mail service, if there's an issue and they take care of any concerns right away. Recently we had to change the whole pump. The pump system was very old installed before we moved in 2010. The clock started to give out and the sweep was moving at snail pace most of the time. Of course giving the pool issues of almost turning green. The service techs stayed on it. Until we finally decided to change the pump system. All I can say what a difference from night and day! We had our palm trees right next to the pool trimmed again leaving lots of trash in the pool. Usually the poor pump and myself would take a day or so to clean everything up. This time on a wifi unit and it's funny how new technology is just awesome! Within 20 mins of placing the unit on quick clean the whole top surface was cleaned up and the sweeper cleaning up at full speed. Great customer service by Amanda who called us a couple of days after deciding to change it out because they had a cancellation. David was great and fast with installation. He took the time to show me how it worked and programmed it into my phone. Cassie was also great on keeping up with the problem and documenting everything every week our. Thank you All Clear!

Very unprofessional. The owner is rude and a liar. His company destroyed my pool and it cost several thousand dollars to repair the pool due to the fact that black algae had taken over the pool. At the time his company was paid for weekly pool service. It turned out that they did not actually perform while I was away for the summer in 2014. Today the pump I purchased from them in 2013 stopped working. Again the Owner was rude and threatening stating he never wanted me to call his store again and once again lied about the warranty the pump had on it. He said at the time I purchased it from him that it came with a 5 year parts and labor warranty and that it would probably last 10 years when I hired them to replace my old pump. It looks like I will be taking him to Small Claims Court. After I have the pump replaced and the total bill is paid to recover my losses. Don;t do any business with this company! It turns out that they lie and do not stand behind the work they are paid to perform or the labor and equipment they sell.

I had a really bad problem with my filter pump. They tried to fix it but it was just too far gone so I got a new one at a relatively cheap price considering I had been looking at them all over town I was lucky to get one at the price that I did. Their customer service is over-the-top excellent. I could not be happier with the help they've given me.

In my first experience, I was not impressed when a salesperson tried to sell me a pool filter of inferior quality. I am an engineer with post graduate degrees and I do my homework. My homework (using multiple sources) concluded across-the-board a specific brand was the best all-around quality. When asking if they carried the better quality product line, it was very disconcerting to have a salesperson insult my intelligence per my research. This was a prime example of how NOT to treat your customers . . .

Regardless, I then went to the service counter and prepaid for a service to "TEACH ME" how to program a specific part of my Pentair pool equipment. Thirty minutes before the scheduled appointment, the Technician was recorded on security cameras of walking into the backyard/pool equipment area, flipping an actuator switch, and promptly departing. While in plain sight in the backyard while chatting with my family with my back to the technician, the Technician disregarded my presence thereby failing to provide the requested training.

Worse, within minutes I contacted All Clear only to be told that is how they do their service calls (without knowledge of the homeowner). Which made no sense considering the requested service was to provide training). Three days later I received a call and was rudely told the Technician had notes that he had programmed the system (which was NOT the service requested in addition to being a lie because it was already programmed). Lorraine of Customer Service would not even entertain sending the Technician back out to perform the prepaid service, much less discuss a refund!

This organization has no qualms about cheating and lying to their clients - even when caught via security camera recordings! If you work hard for your money, spend it somewhere else such as a place that employs honesty and integrity in their so-called "service."

RUDE and DISRESPECTFUL to their clients. The owner accused my mom of stealing/not paying for service in front of other customers because he couldn’t locate her when all she did was go into the aisle to look for additional parts to purchase before she stood in line to pay again! And he didn’t even apologize when he knew he wrongly accused her. I wasn’t there but I was enraged when I heard about this from my mom who was doing me a big favor not knowing anything about pools or how to fix my broken sweeper while I was in the hospital with my first born! Mom speaks broken English but understands it well. She didn’t bother telling him/the owner off and was helped by another staff who was friendly and nice. Will NEVER set foot in this particular store. I’ll bring my business elsewhere. This happened a year ago and I haven’t gotten around to posting this until now because, well, busy being a new mom… but remembered today when I’m having to go shop for pool parts myself this spring.

I've used this company since I put my pool in back in 2002 to just check the water once a week when it came to the time I needed some repairs that's where the problem started honestly don't think they know what they're doing I kept getting miscellaneous invoices the problem was never repaired and then when they did finally make repairs they failed within a week but they kept charging me. I made a couple of visits in person talked to the manager who in turn said he relayed my message to the owner and still nothing was done. I know everybody's had struggles since covid-19 so I had a lot of patience and tolerance but here I am almost a year later and I still can't get the repairs done. Very disappointing.

I am a local guy. This is my local store. Best prices. Super pro advice. Great customer service. I have been in the pool biz for years now and anytime I don't know how to help the customer the owner is happy to assist. I have learned a great deal from him and his business. You are all my neighbors and we look forward to earning your trust and continually building our reputation in a positive direction.

All Clear has more stock on location than any store I have ever seen. We usually have the parts you need in-stock and at the best price. If not we can order anything and get it faster than the competition.

Come visit us. We are undefeated against any and all challenging pools. We are also only a phone call away. Helping you, the customers, our neighbors, is the part of the job we enjoy most.

The staff are awesome! So helpful. Fixed my Polaris and so happy it's working again. They only charge for parts which is great. This fix cost me nothing.
Just a clog in the water management system.
Love this place!!!

Thought I was going to have to spend $700 on a new sweeper, but Mike was able to fix it at a fraction of the cost. This is a nice big store with everything you need for your pool and much much. Mike is definitely a superstar for Leslies

I recently posted a negative review of this company, but they reached out and made things right. They came out as soon as possible and fixed the multiple things we needed to have done. So far our pool is looking great and running much more smoothly than before. The technicians were really nice guys that seem to really know what they are doing.

I've been coming to All Clear for at least 7 years now, probably at least 30 visits and I have always had a good experience. There have been times where I had my pool chemistry so messed up and they patiently helped me through a process to get it balanced again. Last week, I had a problem with my solar actuator and after spending over $1000 on a pool repair person, new actuator and new controller motherboard, I still couldn't get my pool vac and solar to come on. I was going to replace the relay switches and was ready to purchase two when Deon asked me some questions about my pool problem. He walked me through how the controller worked and said I shouldn't purchase the relay switches as they were likely not the problem. He told me there are dip switches that let the controller know that the auxiliary ports have actuators connected to them. He was right - there was as setting for these and after changing it everything worked. I have always been satisfied with my experiences at All Clear, but today made me really appreciate having a business like this in my city. I shop here for most of my pool supplies as opposed to Home Depot or online because I am willing to pay for good service. Deon saved me at least $60 today and probably 3 hours of my time which I value more than $. Thanks Deon!

Since Leslie’s acquisition, the liquid chlorine is not as potent as it was with the previous owner. There’s a noticeable difference and effectiveness which is evident both from smelling the bottle and the performance. I now have to add twice as much to my pool as I used to for the last 6 years. The store also no longer allows for a mixed cart of liquid chlorine and acid. You now have to buy a full cart of each. Service is sort of the same but not as genuine as with the previous owners. I will no longer be going there.

I've had pool sweep issues lately and they have been a huge help. They check things out and replace parts for nothing. Just bring your own parts. Much needed help.

Great customer service, they had everything we needed to get our 12x24 above ground pool going with salt system it's been a week in 90 to 100 degree days and it's looking great.

Would not find replacement parts for a pump due to it being a single speed pump motor. Single speeds have been outlawed for replacement and new install however I’m not trying to replace the motor all I needed was a retaining ring and o-ring. Best Pool Supply on Folsom blvd. was able to get me my parts same day with out trying to up sale me

Took my pool sweep in over 6 weeks
ago to get worked on. They had it for almost a month. I understand parts take time to arrive. They said it was fixed. I took it home and didn’t work at all. It’s been back at Leslie’s for another 2 weeks. When I call to check if it’s ready to pick up they tell me to call back. Whoever answers the phone doesn’t know what’s going on.
How about you call me? There communication is horrible. In the 6 weeks they have never called, emailed or texted me once to update me. Even when it was “fixed” they didn’t call to tell me it was ready. The guy that answered today told me to call back tomorrow. He said he’s not part of the team that works on the sweepers. He couldn’t tell me anything. If only there was only a way he could leave a message with his co-workers. Maybe email or send a reminder to his team. No, he told me to call. He keeps telling me to call back because his team isn’t there. Horrible customer service. Fix my pool sweep please. If a pool sweep team member reads this, please call me and tell me when my sweeper is ready. Thank you.