Home Services reviews in Elk Grove, California

I've been an All Clear customer since 1999 and have no intention of switching. Whether a big job (new pump and filter) or small (rebuilding the Polaris Sweep), the work is professional. Weekly service is no exception. Jeremy, our current pool technician, is a favorite. Reliable, knowledgeable, and friendly, he is a great ambassador for All Clear. Two 👍 👍

Over priced supplies made readily available to customers unknown to suppliers in the area might need shop around or go online for products

I don't usually give bad feedback but I went into All Clear Pools. I needed help with Alge control and not one customer service rep acknowledged me. There were 3 people I could see all talking amongst themselves. I was the only paying customer there. After 10 minutes of looking at different products and feeling overwhelmed I left.
As a customer I shouldn't have to chase you down or interrupt your conversation with each other. With Amazon and other options I'd work on your customer service.

Took pool pump motor for possible impellor issue. Received call from service tech who stated he examined and tested the motor and no problems were found. I picked up the pump and was surprised to learn their was no charge for the diadnostics. Followed the tech's tips about making sure to prime the pump and let the lines 'bleed' out the air and my pump/filtration system were working great.

Been going to this place for 5 years and I've disregarded poor customer service since I'm usually there for pool chemicals and very few (luckily) calls for service which were hits and misses with tech skills and professionalism. Inconsistent water test by their testers and the usual recommendation of additional supplies are offputtings to me. I also used their pool service in the beginning but cancelled after a month because the child that was assigned to my resident showed up once, the guy who covered for him was phenomenal (again hit and miss). Over the years, I learned to take care of my own pool and tried to google everything. Recently, they replaced my sweeper filter pump with a faulty gauge but at this point I rather not rely anymore on All Clear. Not exactly the place I'd recommend with enthusiasm or from favorable experiences but if you owned a pool, you don't have too many pool supply stores in the area available.

Purchased MX8 Elite but it is sold without the canister. I have to wait for rebate in order to get canister. Was told 3 to 4 weeks and was also told my old canister would work until the new one comes. This is not true. So I called and was told no its 6 to 8 weeks! So as my pool bottom and sides become dirtier, all I can do is wait.
Just doesn't seem right to me. Buying new equipment but it sits in my garage.
I am very dissatisfied. I want to use my equipment and have a clean pool.

Well it was just ok. I went in to buy 3" chlorine tablets. When I told the clerk that the last bucket that I bought there had the bottom 25 percent of the tablets broken and asked if I could open and inspect the material he seemed put out that I would even ask. I opened it and it appeared to be ok. I bought it and left but I really got the feeling that he would have rather been somewhere else that day. There are certainly other pool supply store near me!!

Had to buy a new part for my pump and the owner himself went out of his way to help us out. He even fixed the part on the piece himself and demonstrated the correct way to fix the component and the right tools to use. I'm really appreciative of his help!

I was a loyal customer of All Clear Pools for over 10 years. My pool gradually began to look worse and worse until it was finally green with algae. I was home on multiple occasions and watched their “Technicians” service my pool. They would leave leaf or branch debris on the bottom of the pool. I called about this problem but it was never resolved and I felt as though they didn’t care that I had been a committed customer for so long. They could have been a very good and successful company for Elk Grove. Sadly they have lost my business.

I loved this place they had wonderful service. Everyone was so friendly and willing to help me figure out what was wrong with my pool. They greeted me with such a warm friendly smile, I could tell they were smiling through their mask. I could not get over how nice everyone was and I am for sure coming back. They definitely have a new forever customer and make me not dread going to the pool supply store like leslies.

My husband took our pool sweep in for repair, they said they thought one wheel was worn and they would give it a check over, was that ok with us and gave us a price . Next day they phoned to say it was ready . My husband went to pick it up and they told him they had switched the front wheels with the back and there would be no charge.
Were can you get such honest service as this. WELL DONE.
Always a good place to get your pool supplies.
Thank to all of you.

We ended our way too many years with All Clear and so glad that we did. The owner Deon is smug and degrading; not at all helpful. I received my final bill and they are saying I haven’t paid since February. I have all of my online credit card invoices that say otherwise. Now I need to deal with them again.

Pretty much the worst customer service ever! My pool didn't register chlorine for months it turned into a algae problem then they say we had to replace the filterse so we did that. They didn't reassemble it properly and left old with paste wax on yard furniture and the empty tube of goop laying on the ground near my walkway. After the repair it still leaks and they clearly don't care or understand what's going on. They say supervisors have looked at the problem, managers make promises but don't keep them, they tell you basically I should be happy with the service I am getting. Don't waste your time or money.

I've always had a good experience dealing with the folks here. Been using them for various items since 1996. Huge turnover in staff last year impacted the knowledge level a bit. Still, I find the new crew generally helpful.

They gave me all the things I needed to put my pool back to balance. I love deon he really cares about a budget. As well as he supports local business by using products made in elk Grove. Love all clear for their service as well. Great price on pool maintenance.

Deon and his crew took care of my three pool issues at a low cost. They got me the necessary parts and walked me through how to make the fixes myself, which saved me time and money! They are extremely knowledgeable and willing to help.

Initially this company was great and did an excellent job a 5 with great pool personnel! I had there service for 20 years, but the last 8 years have been difficult for them to maintain my pool at the basis standard whereas the pool turns green, filter beyond filthy, and consistant no shows, which creates more problems! I had them on speed dial! And then, my pool emergencies were not their emergency, when i returned from out if town, the pool overflowed my yard! And, I do not do pools, that why Ive always had a pool service!

I needed a new pool sweep leaf bag for my Polaris. A clerk found my replacement. It was $50!!!!
For 1 bag!! I purchased under protest as I was in a hurry. Told clerk to tell Deon he had just lost a 14 year customer for gauging his customers. Clerks laughed. I told them I was serious. Found same product on Amazon this am for $14.99 for 2 BAGS!- Caveat Emptor!!! - Will NEVER enter that store again.

Came into this shop to get help with my pool. It had gotten out of hand and needed a lot of work for the July 4th weekend. Tavian was super helpful with information and catered recommendations. Got my pool from green to blue in just two days, then ALL CLEAR in less than a week! These guys know their stuff, and aren't out to rip you off like other shops. Definitely will be coming back here for all my pool needs!

Somewhat cloudy. But balance really good. Learned up with stain and scale to help clan up the water. Temp at 102. Got some soft scales off the inside top sides of the spa where the foam let it. Used white vinegar to remove the stains. I will test the balance later. Right now I put the cover back on and let it run on slow filter. When I added the stain and scale remover, I ran the jets 3 time up jets and then each time clean the scum of the edges. Water dud not get clearer yet, but when I had opened it up previously it did look cleaner.

Had my pool sweep serviced,can’t remember the young guy that helped me out, but excellent help with all of my questions. Got my pool sweep back in under a week and quick fix! Honest and trustworthy,will be coming back!