Home Services reviews in Fremont, California

I moved to a home and it took several weeks for Republic Services to deliver the trash bins, we had to call them every week; somehow we end up with 2 black and 2 blue bins. Now we need Republic Services to pick up the extra blue and black bins and we have called them every week and they always say they will pick them up but no one shows up, it's been longer than a month now. I called on Monday and they said they will escalate the issue and also said somebody will call me on Tuesday at the latest but nobody called so far. This is by far the worst company I have done business with.

Update review after 3 months: Republic Services didn't show up to pick up the extra bins, we tried for several weeks, so I offered to drop them off at their facility and they agree.
Regarding their service, they miss pick ups once in a while, specially the compost waste, service is not reliable

So how loudly do you need to complain to get a response from these people? They need competition I guess to force them to step up their customer service which is a shame!
If your customers are forced to wait on the phone over an hour to talk to someone, you need to hire more people! Our time is a valuable as yours!
I sent an email at your website over 2 weeks ago and have yet to get a reply. I have called only to be left on hold for over an hour!
Unacceptable!
For 2 weeks in a row your driver has refused to pick up the neatly flattened, stacked and tied cardboard boxes we have left out.
When he leaves all the containers are upside down, strewn about up and down the street.
I have a bulky pick up scheduled for tomorrow. Is it going to happen? I don't know. No one has confirmed. And now am I to be forced to use my bulky pick up for cardboard boxes that you're supposed to pick up for free?!
PLEASE someone CARE and CALL ME!
THat is the definition of customer service!
I'm emailing you as well my info.

These folks have a Monopoly on the area and take advantage of that consistently. They have no one in the office to answer phones - so your call for "service" actually bounces around the country and you'll never hear from them again.

In the last year alone - they have missed over 10 pick ups at my business and when I call to report or ask questions, it never gets resolved. Which is insane considering I am less than 2 miles from their operating office.

So in short - you have to use them if you're in the area, but don't even expect the bare minimum because they truly do not care.

$220/MONTH SERVICE BUT MISSED 2X IN A MONTH AND WHEN THEY COLLECT, OUR GARBAGE GETS DUMPED WITH SOME TRASH ALL OVER OUR FRONT HOUSE!!! Last pickup they did, there were garbage all over. I stopped paying because I can't even contact customer service to complain. They're just good with communication if you try to miss your payment that way they will call you.

Usually forget to pick one to three of our cans. Backyard Service is seldom performed; Lip Service is more like it.

Have to call multiple times to get anyone on the phone only to be told it's dispatch's fault. Still, this doesn't fix the problem, so we've had to start using additional nonstandard garbage bins to store additional trash throughout the week when they don't pick up, which is about half the time.

You can imagine how our yard smells. I now understand all those no dumping signs.

This is what happens when a company has the monopoly on a service -- lousy quality results. On average, in any given month, the trash and recycling trucks miss at least one of our three bins. And because we are a Friday trash day, this means our re-pickup gets scheduled on Monday and (hopefully) executed on Tuesday -- 4 days delay. Our house is on a "short segment" of a long street, so I suspect this has something to do with them forgetting our house REPEATEDLY. But repeated calls begging and pleading for a little attention to detail always elicit nothing more than sympathetic assurances that the issue with be escalated -- all of which yields nothing in reality. Been this way for over 5 years.

Update: They contacted me recently to solve my problems. They sent me the cart for recycle. And this week they pickup all three kinds of trash. So I see the change happening. I raised the star from 1 to 4. If they keep picking up on time as schedule, I will update then!

Original: We just moved to our new house in Fremont. So we set up the service right away. They delivered two bins for yard and garbage, but we missed the bin for recycles. That's fine. We understand that they are in low stock of that blue bin. Then they promise they will pick up the trash next Monday and we can just leave the recycling trash in front of our house and they will pick up....You guess.. They only pick up garbage for the last 2 weeks!!! They didn't pick up yard or food waste, and recycling for sure. The recycling bin is still missing now. But why didn't collect yard trash???? It's been 2 weeks and they are smelly!!!!!

Since I moved to my property I keep seeing regular miss pick up and when call the Republic service you will be kept on hold or they just try to give you falls promise that it will picked up tomorrow just to get rid of customer. my recent incident last week recycle been supposed to get picked up on Tuesday it was missed only for my address. Call the republic service / escalation team through the week and I kept hearing it will be pick up tomorrow. that tomorrow never came. today again Tuesday which is a regular pick up day and It was not picked up again today. on line with the customer team since last 30 min. I wasted almost 10+ hrs last week just to get the missed bin picked up . if I have chose to change the service I definitely love to change and throw this junk service provider.

I would like to commend Mr Chris Perez (Supervisor) who went above and beyond to help us with our recycled cardboards. We had some big packages delivered and it was not fitting in our bin. When I mentioned this to Mr Perez who happened to be near my home collecting the bins at a different home, he offered to pick up all the packages by himself and take it for recycling. He even refused my offer to help him load the boxes. I truly appreciate his efforts and dedication to customer satisfaction. Thank you again Mr Perez.

Republic Services is a joke. The carts went out on Monday. Guess what? It’s Wednesday and nobody is here to pick it up. The neighborhood stinks. If only they could have done something to prevent this strike from taking place…

A one star rating is too much. We have been customers for about 4 months now, and we have had maybe 2 pick ups, you may ask what about all the other weeks. Well, they have all been missed pick up! Then I have to spend 20 to 30 minutes calling to request to have another pick up...which sometimes happens or sometimes they just tell me to wait until my next scheduled pick up. How is this a service?!?! How am I still paying for this?!?!? Well it's the only service provider in the area. I would never ever recommend this company. I am still waiting to hear back from the supervisor or the regional manager...its been over 3 months.

Let me share some of the things that have happened to us. After calling in to request a missed pick up, flyers were left stating that the lid had to close (😤would makes sense if we weren't trying to fit 2 weeks of garbage in the container due to your negligence). Other times we had our recycling bin taken....no where to be found just gone. And lastly everytime that our garbage bin finally gets collected (after calling for the missed pick up) the driver deliberately drops our garbage bin in our little area with mulch making a mess. How do I know this is targeting/retaliation..well no one else in the neighborhood has this issue and all the homes have the same mulch area. Oh and my favorite thing of all and the last straw....we called for yet again a missed pick up... did they come and pick up the garbage. Yes they did....for everyone in the street except for US!!!!!!! How is this not some sort of retaliation.

Ordered a dumpster last week. We are a rural location. Left detailed instructions on where to leave it which would be clearly marked with a lane of orange cones. Republic left it 1000 feet away where it cannot be used. Have called for 4 days now. Every day Republic says it is coming. Every day WITHOUT FAIL Republic fails to show up. Have called every day several times a day to be told it is on its way--then at 4pm I call to find they have 'changed the date (AGAIN!!!) BUT NOT NOTIFIED US. DISGUSTED
UPDATE: upper management called and resolved the issue. Gave me his contact info if I have any further issues . ;)

Such a trash company and disappointing customer service. I missed a trash collection on Monday and I called, they promise me will collect my trash on the next day, but there’s no one. Then I called again, they apologized and gave me promise again. In the past 6 days I called EVERY SINGLE DAY and they just promise and did nothing. Also, the customer service people lied to me several times. They told me will call me back but no call, they told me I can give them a call on Saturday morning before 1 pm if still no one pick up my trash. I called and no one answer my phone. What company are you???? Liars company? I’m gonna contact the leadership of your company until my problem got solved!!!

This company is a joke. We reported missed pickup several times via phone and online, but still no one come pick up the trash. Every time we called and told the same thing which is the trash would be picked up the next day. Guess what, NO ONE PICKED UP THE TRASH. Their customer service phone line wait time is crazy, been on hold for an hour and a half now, still waiting. And today is a Wednesday. very disappointed on their service. If you are a MANAGER at Republic Service looking at this review and all the other negative reviews, can you please take actions and fix the issues??

Some of the drivers doing the pickups are not paying attention at all, they have taken our recycle AND our recycling bin several times in the last couple of years. How do you not notice that a huge blue bin wasn't put back on our street? Whenever this happens, I call republic svcs, and it's always some grumpy person answering the call. This person then would tell me "just pile your recycle curbside and I'll have them give you a new bin next pickup date next week". That's not really helpful as it is super windy and I really don't need to have massive amounts of recycling flying around.

Additionally, they have often scattered recycling all over our streets, and us being a corner house, it all ends up in our front lawn. Oh and a few years ago, Monday pickups always ended up being Tues/Wed pickups. Super unreliable in every way.

Garbage collection in my area is every Monday. However last Monday, 3/18/24, my garbage was not collected. So, I called last Tue. 3/19/24 and I was told that it would be picked up by 7:00 pm that day or Wed 3/20/24 at the latest. Today, Thu 3/21/24 my garbage still has not been collected. I called again. What’s going on? Just tell me the reason WHY. I am positive that it is not for non- payment. Check your records. Fee for services promptly paid.
Do better. Come and collect my garbage already. That’s all.

The service is getting really bad for last 4month.
They drop gabage on ground pandemic leave cans in the middle off the with lid.open during this rainy days.
They need to pus can towards sideways and close the lids

Alan (via phone-customer service representative-Spanish line) was very efficient in helping me complete my request that I had originally sent online twice before with no response from that department.
The recycling truck driver dropped my container inside his truck and did not have the delicacy of replacing it the next day. I have been without a recycling bin for 3 weeks now, I waited patiently every week to see if my request was handled but here I am three weeks later with no container, Alan stated that the new container will be delivered next Wednesday.

Third call for one pickup, which still hasn’t happened. Next call will be to credit card company to reverse the charges for the previous bill… these clowns have not earned this.

Edit/update: of course the customer service team responded as per below, of course I emailed them as requested, and of course then there is silence from them. And of course the promised pickup today has not happened.

One of the worse service. We have 3 - 3 cu yard and did not pickup for weeks and we have to ask 3 party waste hauler to do it.