Home Services reviews in Fremont, California

Been here for 25 years, Lately Black and Blue bins after pickup they just leave blocking the drive way or left on middle of the road or worse left lying with open lid. These drivers are lazy. Only green bin after picking up leave very nicely. I leave enough space between bins. Next week I will take photos of the entire street and upload.

Beverly Borsa
Well, we just went through a COVID crisis and I thought it was clear that being clean is the best protection. Sorry but I personally am not bringing my trash to their station and soiling up my car! We pay for this service to protect our health and the city we live. Shame on Republic Service for putting our health at risk. I run a care home and pay extra for the larger can`s to keep things from infestation. So now what? Do you want soiled diapers sitting in the streets for weeks on end? I will be notifying Public Health on this. Again, shame on Republic Service

Company regularly misses pickup days and will pickup the next day.

Needed to cancel service because I was moving. The lady on the phone fat fingered the date to a date literally in the past. Apparently, they have no warning when inputting a date in the past. They took my bins, and I called to get them back (this is when I found out about the error).

The initial support guy forwarded me and told me to to reset up service with expedited shipment of my bins back. The lady didn't even bother offering this, and I told her "hey the last guy said you can do expedite it. That's what I want." she gave me attitude during the whole process like no other.

Called again to check on my case. The customer support person didn't even bother to expedite the service. The new customer support guy said "nope I see no request for this. Let me fix that."

Goes to show that if this company ever messes up, they will never try to make it right.

God awful service. If they just let me pick the date digitally like every other service, this would not have happened.

Truck 79 drivers name Robert . Will dump garbage all over the parking lot then refuse to pick it up . Not my job is his response. so if anyone knows Robert dump your garbage on his front lawn.

Your call will not be answered and will be transferred to another representative forever. Worst experience ever.
The google reviewer from republic service will give you only official unified response w/o making any call enhancement or improvement.

Name a defect and Republic Services has them all: unreliable service, inept customer service, trucks that leak oil and hydraulic fluid all over the streets and a total lack of effective communication with customers. Waste Management Inc. was SOOOOO much better.

This is not the first time it's happened but the latest is that my yard waste was not picked up and drove past my place twice to get all my neighbors and still didn't get mine. Called Friday on pickup day then Saturday then Monday then Tuesday and by Wednesday they picked it up but by then I couldn't do my yard work for that week. I spoke with 5 different accociates and they all read my the same cue card! Thank fir being a valued customer! Really that's how you treat them. Never got one call back stating that they had screwed up with 5 of them taking notes,but let me tell u when your bill is due they hound you like you're going to leave the country! It gets worse but I've said enough for now. They can go back and read there notes and really see what's going on!! Poor service!

Unreliable. Asked for trash cans to be replaced, they “scheduled” the service, someone picked up the cans and nobody replaced them.

5 calls to customer service, no resolution except “wait a week.” I was told three different stories in the last 2 days, 1- the driver said there were no cans to pick up (I have a video of them taking them), 2- I already had cans (what?), and now 3- we were running low on cans so we hope to give you some on Friday.

Edit: Don’t be fooled by their responses here, they take no additional action if you reach out.

No idea how this poor level of service continues to be used by this county.

So now their solution is to throw trash outside my house, and then take bags to curb on trash day, and I’m expecting the drivers to not pick up our trash and have another fun few calls with customer service.

We had to dump our broken bed spring and computer monitor, we first visited the drop off at Dixon landing road and they charged us a whopping $80 + $35 in total. We suspected a foul play and drove to our usual, the drop off at alameda county. These people were awesome, they took the
Monitor for free and also bed sping for free though their board showed us a fee.

Garbage truck blew a hydraulic oil line on the street leaving gallons and gallons of oil running off into the soil. Their mechanic repaired the truck and they both drove off without any attempt to clean up their hazardous spill. Irresponsible and unprofessional!

Trash is piling up across Fremont neighborhoods, creating a serious public health risk. The overflowing bins and mounting waste are attracting pests, generating foul odors, and posing dangers to our families and environment. We urge the City of Fremont to act immediately. Declare a public health emergency, establish temporary drop-off sites for residents, and explore penalties or alternative waste services if Republic Services cannot fulfill its obligations.

Residents of Fremont should not be left to suffer the consequences of a corporate labor dispute. It is time for our local government to step in and prioritize the health and well-being of our community! Please join me in pressuring our local leaders to act on this issue as these disputes can last many weeks.

I’ve been a customer for over 7 years. Republic services suddenly closed down my account and opened it under a different person’s name without me even knowing about it. After getting unexpected trash cans, I called in and they reinstated my account, but that introduced billing errors to my account starting from the September invoice. I’ve been calling every single week for over a month now to get this fixed, but the problem is still not fixed! I could only talk to customer support who sends messages to the billing department. And the billing department either emailed me the wrong invoice or provided breakdown on the wrong invoice! And they asked me to call the customer support again for further support! I have no way to talk to the billing department directly. I’ve been stuck in this loop between customer support not being to describe/solve the problem and billing department not being able to understand the problem.

I expect full responsibility and accountability from Republic Services for the mess they created, but so far what I have received is disappointment after disappointment every week.

I live in Newark and every since they changed our trash pick up to Fridays we have had nothing but issues. Just today our black trash was not picked up however my neighbors was. How do you miss it when they are on the street not 5 feet away from each other. We called and the person was very nice however she replied that they are picking up trash until 7pm this evening, but if they don't pick up today then they will pick up on Monday.

This is a constant issue. Either they miss a trash can or trash is left all over the street and garbage cans are knocked over.

How is this company in business? They almost doubled the price of garbage collection in union city and next day after I pay their revised bills, they go on strike without ETA on when garbage would be collected.
I also see the same pattern across all reviews - they miss pickups repeatedly, lie saying the truck is on the way when you call back each day to collect missed garbage, and endless wait times. We have no choice but to throw garbage on the street as a pile. They need to send replacement crew to collect garbage, this is a public health safety concern. Is anyone watching this space? Shame on you republic service. File bankruptcy you’re worthless.

The bins have been outside for two weeks. No action at all. Yes there is a strike whatever, but isn't that what you as a company supposed to resolve? We paid you for the service. Show your solutions? Why do we care that if you are negotiating contracts or not? We just need the service we paid for. This company really has to go. We need a replacement in union city and fremont.

Horrible service, high costs, drivers dump bins on the street sometimes and the trash falls on the road. I don't know why cities can't change to a different provider. Is there no competition for them? Plus they go on strike all over the country. Oh, when you call customer service, you are on hold forever until your phone battery runs out. Fremont city council, garbage service is an essential service, we cannot be held hostage like this. Please find a repalcement
Republic Services is absolutely the worst!

I have been calling this company to address the notices that were left in our bins. Call was from 9 AM to 10:10 AM. No one picks up. Anyway, I do not own the house but rent due to proximity to work. The notice was for not leaving the bins 4 inches from the curb. When we checked the website and all other waste management locations, their websites say to leave the bins against the curb. But we want to follow their rules and with due diligence and so we did. But which one do you guys like? 4 inches away from the curb or against the curb. Seriously, we have other things to take care of. Next time, we received again a notice: this time it said that the carts are too close together. Honestly, due to the neighbor who rents his place as well, his tenants park on the curb right in front of our house and we do not have enough parking space BUT we still distanced the carts so that there will be enough space for the truck "arms" to pick up the carts. So that day, we did our best to put the bins the farthest we can from the parked car and with enough space still for the garbage truck "arms" to grab the bins. We didn't know the carts had to be exactly 2' from each other.. We felt defeated. We are not trying to make the garbage collectors' life difficult but can you also respect the residents who at least tried to make it work. We've seen other people who were not exact with their measurements and some have lids that don't close completely, because an average household with 4 family members had to clean which is the point of this. To keep a community healthy and safe by keeping a clean environment. Please don't stress the tenants as well with these notices. Talk to the owner of the house. Thank you. I wish we have the same garbage collectors in Castro Valley or Hayward. They do not mind occasional and unintentional non-conformance because life is not built on rigid sets of measurements. We were a little off by maybe 0.5" on the cart distance. Don't reprimand us for this. This is a hassle. The point is to collect trash whatever way possible and do your work. Everybody takes responsibility so just because we don't have enough space due to a neighbor's tenant who doesn't want to give us space since we are renters, women and minority, don't intimidate us and single us out and not collect our trash on the next pickup, or pressure us into talking to a neighbor's tenant who is unwelcoming. Do not put blame on the residents/tenants especially when they are responsible tenants who also work hard like you. These things can be easily addressed without having to award us with pink certificates just so we know you are doing your job. WE GET IT. Our yard waste was not even picked up. It was leaves and branches and again, the landlord is responsible for the upkeep of his house but we feel like the tenants have been tasked to do these things regardless and we help too but this is not helpful. I posted a pic. You see the bins of other houses and it's touching the sides of each cart, did they get pink notices???? NOOOOOO.. for the simple reason that residents don't try to make your life difficult, sometimes life gets in the way and we barely have time to master the art of perfecting the way of putting the carts in the curb, with exact measurements. Do you want medals or more recognition? You already won a contract from the city!!!

Anyway, does anyone know if Republic Services are contracted by the city? I was going to suggest to our city a different company in a city meeting.

First of all, does Waste Management even read the customer statements? In the last year I have called and or gone on line for a replacement. Because the garbage truck ate our black bin on pickup day. Last time it took almost 3 weeks before we finally got a bin and that was because my wife just happened to stop a supervisor that was driving in our neighbor.
This time, because of the union strike the black bin was picked up last Thursday morning. When it was picked up, I watched the bin drop into the back of the truck again for the second time this year.
Well my wife requested on line that we get a replaced again. LIKE always no info about when a replacement will arrive. 4 working days no bin. So Wednesday morning I drove to the office and told the receptionist about bin. She wrote my information in her computer and assured me that I would get a bin on Thursday. WELL 3:40pm No show. So I called the office and asked about the replacement. I think the guy name was Brian he said that the delivery had been reschedule for Friday. So of course I had to yell and complain to poor Brian.
My question any doesn't anymore at the office just text you or call you and say we're sorry we reschedule your drop off.
Why can't I just pickup a bin at the yard instead of waiting DAYS for one to arrive at your house?

I’ve called several times to cancel my service due to an out-of-state move. Other options provide an almost immediate response in comparison, but they consistently end with me being transferred to the cancellation team and waiting about 40 minutes with no answer.

Worst company hands down changed my
Service to 2x weekly has been 3 weeks and still
No change in service. I call every week and they assure me it was fixed and service will begin next week, again it's been 3 weeks. I have spent 20-30 minutes every week with them. A complete
Waste and unprofessional Company. Spoke with Sherri and Karen - 3x on this matter and they assured me It's been handled Yet again nothings been handled besides My time being wasted

Very incompetent service. Surprised the company is still operational. The company needs to look for new drivers. One person picks up the entire bin (not the trash) and drops it in his truck, the second guy misses a pickup every other week.