Appliance Repair reviews in Fresno, California

Came out and check out my fridge. Awesome service

Ken came out to fix my washer. He was very professional. My washer would not drain he found the problem and fix it left the area clean even shorten my dryer hose and cleaned it.if i ever have a problem i will call him right away

Back story I had to wait almost a month for replacement parts which were installed on 4/29/21. But that didn't resolve my issue and resulted in yet another service call on 4/30/21. Got a service call the same day and Luis went above and beyond to ensure the problem was resolved today.. He determined the correct issue, located the required replacement part and returned to do the necessary repairs without me having too wait another week or more. He was very understanding about my frustration and made me a very happy person. If it was possible to give him 10 stars I definitely would. OUTSTANDING SERVICE TO LUIS. 👏🏾👏🏾
Yolanda C

Luis was wonderful he knew the answers to most questions we had. You did everything to explain what was going on with our appliances and contacted accompanies to see if we could get replacement both appliances were very old and continuing to have wouldn't rub them after another. Appliance Service Plus got back to us and communicated better than any service Cub Cadet I've ever used they were wonderful.

No help at all!

Coils weren’t even that dirty to cause the fridge to malfunction. I shouldn’t have to pay to just clean the fridge. I doubt that’s the reason for the issue which is why the service was horrible. Seems lazy to just say, “clean your fridge” than to actually test anything. Where is the data? Where is the proof that’s the cause?

Technician was professional and answered all of my questions. I appreciate the process being explained and the completed work being reviewed with me. The technician was polite and careful with my washer. I respect a company that does not treat its customers as just a number and allows their technician to run a test cycle after the work has been completed. The technician is a direct representation of the company, and I am pleased with the professionalism of the technician. Efrain is very knowledgeable and provided me with some useful strategies. This is a company worth my time.

I would give this company zero stars if it was an option. This is the most incompetent company I have ever worked with. My home warranty company automatically assigned this company to fix our refrigerator. We scheduled a window of time for them to come out to diagnose the issue. They did not show up during the scheduled time. We called them and they explained another job had taken longer so they weren't able to come out that day. Their best solution was to come out 4 days later. I told them that was unacceptable and they would come out the next day. When the service person arrived he quickly diagnosed the issue and said we needed a part to fix the compressor and the part would take 7-10 business days to arrive. One week later I had to call the company to ask for an update because we hadn't heard anything from them. The woman told me the part had been ordered but they didn't have a tracking number yet. She also said they had not received confirmation from the home warranty company that they could proceed. An entire week later we still had not heard anything from this company. My husband called yesterday and the woman said she didn't have the information yet but someone would call us by end of day. Of course, no one called us. He called today at 3pm and came to find out that they ordered the part THIS MORNING. She would not give us the tracking number. My husband asked for her to send us all communication between them and our home warranty company. [When they finally sent it, the information they provided was not what he had asked for.] He had to give her a recap of the entire ridiculous situation we've endured the past 3 weeks thanks to their incompetence. I cannot believe a company this inept is allowed to practice business. Stay away from this company if you actually want your appliance fixed in a timely manner, if you want to use a company that communicates, and if you don't want to be lied to by your appliance company. We will be contacting the business bureau with our complaint as well.

PR Appliance did a great job! They checked out my Miele washer and dryer, and diagnosed my problem. They did a thorough maintenance check up as well

Appliance Service Plus provides horrendous customer service. They didn’t show up for their initial 8:00 - 10:00 appointment with me on 8/27/19 after I had taken the morning off of work. This was after they called me to confirm the appointment after business hours (after 5:00) and after I called them back within an hour, leaving a message confirming that I would be home. I also called them before 8:00 trying to confirm the appointment but again had to leave a message.

Upon arriving late they didn’t have any of the parts needed to complete the repair for my refrigerator and the tech ordered them. I received numerous calls after the initial appointment to confirm that the parts arrived and to schedule a follow up appointment only to have these appointments canceled at least 3 times. Each time they said the parts had not come in.

After finally getting a call saying that the were sure that the parts had come in, I requested an appointment on 10/11/19 as close to 8:00 as possible. After scheduling that appointment with their dispatcher/receptionist I was told they would call the day before and confirm a two hour window. I checked my voice mail the night & the morning before the appointment and didn’t have any messages so I called them before the requested 8:00 appointment. No one answered so I left a message reminding them that I was taking the morning off and that I needed someone there as early as possible. After 8:00 I called back. The dispatcher/receptionist lied to me and told me that they had called the day before and left me a message that the repair would be between the hours of 10:00-12:00. I had no such message. Instead of trying to solve the problem the receptionist/dispatcher told me there was nothing she could do at 8:05 to get someone there earlier. When I complained to her about the lack of communication and their customer service in general the receptionist told me that she was glad that I felt that way and hung up on me.

My fridge has been down for close to two months! This is the worst customer service that I have ever experienced. This is the company that Lowe’s uses to handle their extended warranties. Based on that relationship I would not buy an appliance from Lowe’s and I definitely would not buy their extended warranties.

Peter drove to our home 130 miles to perform warranty service on our new wall oven. The work took roughly 15 minutes. Communications were first rate, service was quick, friendly and professional. I can’t recommend them any more highly and I must admit I was somewhat embarrassed that 5 hours were spent in driving to and from our home. Great job!

Their appliance technicians are fantastic, but after dealing with an extremely detailed repair/replacement for an LG appliance, Appliance Service Pros demanded the replacement parts back that were ordered as they weren’t used (due to a replacement of the broken appliance), whilst LG Warranty Department also demanded the parts back. I then immediately put Appliance Service Pros in copy on an email directed to LG Warranty Department to get clear communication between all parties involved as to how to handle the return of the parts, & Appliance Service Pros refused to reply to the e-mail & demanded that I pay for the parts because I didn't initially allow them to pick them up while I waited to hear back from the LG Warranty Department for instructions on how to proceed, which I clearly communicated to multiple Appliance Service Pros employees whom had previously been assisting me with the service for my warrantied repair. Days pass with no response, so I again called directly to the office of Appliance Service Pros, and spoke with several employees multiple times as I wanted to confirm that they had corresponded with LG Warranty Department to figure out as to what to do exactly with the unused parts (as it had been well over a week's time by now) & again I was told that they don’t know what is to happen with the parts, & that I needed to contact LG Warranty Department directly- meanwhile Appliance Service Pros are/were in constant communication with LG Warranty Department as I later found out per a LG Warranty Department representative whom told me to simply reach out to Appliance Service Plus & that they would give me the disposition. Very disappointing that Appliance Service Pros fail to communicate as to what exact disposition the parts needed (especially after they were extremely demanding once I mentioned that my appliance was being replaced by LG Warranty Team when they immediately told me that they would be sending one of their Service Technicians by my home to pick up the parts- when I didn't have authorization from LG's Warranty Team which I mentioned to them, yet the again demanded to pick up the parts at which time I advised that I would reach out to LG's Warranty team as how to proceed- then advise them immediately of my findings. I have since offered multiple times to Appliance Service Plus to come pick up the parts after initially saying that I needed to contact LG first (so that everything was in writing) in order to properly follow LG's Warranty Department protocol- & after over a week later, Appliance Service Pros still has no answers as to what to do with parts that are taking up space in my home- & refuses to speak with my now that my service repair order is closed due to my appliance replacement. The manner/professionalism in which I was spoken to & treated by the employees at Appliance Service Plus once I mentioned my appliance replacement went from great, to an absolute horrible nightmare.

Was not satisfied with service at first.
Our heating element was faulty.
Tec did return within 2 weeks to re check and corect issue.
Final review after second trip was 5 star

Out of all the repair companies we have tried to contact, they responded the quickest and were out with in a week. The owner was our technician, and was informative, timely, and incredibly professional. When they were not able to make our initial appointment, we received a phone call and they were out the next day. In one visit they were able to fix four different appliance issues that we have been trying to get repaired for over a year now. Would recommend to anyone needing appliance repairs done!

Appliances Service was very helpful. When I received the call to schedule our appt, the office person understood our issue & ordered part needed ahead to have on had. Thank you for a job well done & fixing our fridge 😊

I am the owner of a nine month old Frigidaire refrigerator which I purchased out of Lowe's. It comes with a warranty which I purchased. The refrigerator quit working so I notified my Lowe's account people who were pretty quick to schedule this company to come out. After waiting 3 days for the company to call me they called and scheduled for 6 days out. The technician showed up verified what I told him that the compressor wasn't working. And he scheduled me again for today which was 10 days out from the original appointment because they were waiting on parts. Today they were scheduled to be here between the hours of 12:00 and 3:00 .12:00 rolled around we had a no call no show so we contacted the company who then said no we're not coming today we're waiting on a part and it won't be here for 15 more days. Mind you this is a fridge we are talking about which holds a households food at a proper temperature. After more than a couple weeks they've still not worked on it. And now here I am waiting another two weeks before they maybe show up maybe call to tell me they're still waiting on a part. Not how business is done not in America at least. Very very hard to reach a manager Steven to express my concerns. Milan the secretary was not helpful either. She assured me that the paper I signed saying the man was here the first time and that he was coming back the second time on this day didn't exist however I have an email receipt for proof. DO NOT USE THIS COMPANY. Even though they are paid through my insurance they still do not want to work or do the work assigned to them the work that they're paid to do

Great service. My 10-year-old cooktop was beyond a cost-effective repair, but he gave it a thorough going over, a clear explanation of costs and good intel on longevity of other models and brands all for the initial callout fee

Very knowledgeable and courteous. Happy that Efrain was able to help us fix our dryer and provide us the recommendations to make sure it continues to work properly.

I got my brand new washer and had 48h to report any issues which I did 2 h after receiving my delivery. LG did provide my repair information to Appliance Plus. They took over 2.5 weeks to give me a call to get scheduled. The lady on the phone was like “do you still need repair?” . Are you kidding me. It is seriously the worst company handling appliances repairs I have ever seen. A shame. Your Customer service sucks.

I am extremely disappointed -- not with the person but with the fact that our expensive washer we purchased at Lowe's has had one problem after another, and, to be honest, the response from ASP has been unacceptable. Since June, we have had three different appointments, and after the latest one, one problem was fixed but a new worse one was created and the washer still is not functioning that way it did at first. Less than 48 hours after the last service call, by the time we did wash and experienced major problems, ASP told us "sorry" -- we've closed the claim and you need to file a new one. Which means we'll probably go a month with a washer that cannot run a complete wash-rinse-spin cycle. That's extremely poor customer service.

John was great. Even better the appliance company Midea sent him with out a bunch of plug it in turn it off trouble shooting nonsense and that was greatly appreciated. If you need it done right call John. He's the best and his assistant wasn't bad, either.