Electrical reviews in Fresno, California

Justin was fantastic. He couldn’t have been more caring, respectful and concerned for a tough family matter we are going through and our need to sort out utilities, including our current Sunrun system. You don’t find many people out there these days that truly care about the customers/families they service. Justin is one of them. Sunrun is lucky to have Justin as an employee and we would definitely recommend Sunrun to anyone looking for a transparent and honest solar company to work with.

Quinn is amazing, he's too skinny needs to eat more! Helped us with the Tesla battery.

⭐⭐⭐⭐⭐

We recently had our solar system installed this past summer, and we couldn't be happier with our experience, thanks to our sales rep, Edgar Hernandez. Since the installation, we've been saving money on our PG&E bills, which is fantastic!

Edgar was incredibly patient and understanding throughout the entire process. He came to our home three different times because we were indecisive and unsure, especially due to a family member's previous bad experience with solar. However, Edgar took the time to provide us with clear and honest explanations, which really helped us feel more comfortable with our decision.

Now that our system is finally turned on, it's working just as he explained it would. We highly recommend Edgar to anyone considering solar. His dedication and expertise made all the difference!

SunRun's prompt response to every message I left made for a well-supported experience. Your very straightforward and knowledgeable answers were invaluable. Your professionalism was greatly appreciated throughout.
Our energy consultant, Alita , will stop by our home late Wednesday, at which time I'll direct any stray questions to her.
Alita is responsible for our so-far-favorable experience of SunRun. This is no small feat, as a simple Google search lands the consumer at the base of an avalanche of almost exclusively negative experiences of SunRun. Based on my experience, Aleta represents the only force at work against that crushing force. I think it's important that this be recognized by management, and I request that you put this in the hands of decision makers and marketing strategists at SunRun.
Regards,
Jim Bertie
Fresno CA

I had the pleasure of working with Carrina, and I can’t recommend her highly enough! From our first consultation, she was incredibly knowledgeable, professional, and personable. She took the time to thoroughly assess my energy needs, explain the solar options available, and answer all my questions without any pressure.

We have a good experience with our Sunrun panels. We have saved a lot with our energy bill. Mike was great in helping us set up backup batteries for our existing solar system. He was very knowledgeable and professional.

Had the worst experience trying to add a Solar system to my home. Juan Castellanos had no idea of what he was doing or had answers to my questions. Will strongly recommend to stay away from a company that all its doing is ripping off people.

My initial consultation with Alita was a great experience. As far as the installation team, response, and everyone involved, it made the switch easy and simple. Everyone was really helpful through the whole process. The install crew was also very professional. With a better understanding of how the panels and power walls work, I feel a lot more confident that I made the right choice with Sunrun.

Sharing my expierince with Sunrun:
• Systems not worked due to issues 9 out of 18 months
• takes months to get a physical person for service
• would rather fight then resolve issues
• batteries went out in 14 months
• issues took over 4 months to fix
• terrible customer service
• 10 calls a day to collect payments
• a small hush money was offered removing all my rights
• do not use Sunrun!

We have had Sunrun for a while and honestly since day one they have a communication issue . We haven't had Solar since January and its April now. Missed appointments after you take a day off and also they change the work order to when you last call.. Honestly haven't ever had a call back to give me an update. Today we had to reset the request from 4 requests ago so they someone else out to figure out what they needed to do 2-3 months ago... honestly save yourself this headache.. they are too big and don't care.. also you cant speak to a manager . Lets see if Their CEO cares. i wont call them back after chasing them to fix their issue we will take other actions. Totally unsatisfied customer

T Powell was a huge help in this heat. Effective conversation, very professional, he answered every question I had with ease. I definitely feel I’ve made the right choice!

Mike was fantastic! He was not only friendly and approachable but also extremely knowledgeable. He took the time to answer all my questions about solar panels and battery storage, providing clear and detailed explanations that made everything easy to understand. His professionalism and willingness to share his expertise really stood out. I left the conversation feeling well-informed and confident about my options. I highly recommend Mike to anyone looking for reliable information on solar energy and battery systems!

I recently had the opportunity to install Sunrun solar panels alongside a Tesla Powerwall, and I couldn’t be happier with the experience. From start to finish, Sunrun’s team was professional and knowledgeable. They walked me through the entire process, answering all my questions and ensuring I understood how the system would work.

The solar panels have significantly reduced my energy bills, and I love the peace of mind that comes with generating my own power. The Tesla Powerwall is a game-changer, allowing me to store excess energy for use during peak times or outages. It’s seamless and intuitive, with a user-friendly app that lets me monitor my energy usage in real time.

Installation was smooth, and the crew was efficient and respectful of my property. I appreciate that Sunrun handled all the paperwork for permits and incentives, making the transition to solar hassle-free.

Overall, I highly recommend Sunrun for anyone looking to go solar, especially if you’re considering a Powerwall. It’s an investment in both sustainability and savings, and the combined system has exceeded my expectations!

This company is strait up awful. Do not sign up with them. Their customer service department is so terrible at what they do. I spoke with them, go transferred 5 times, and after explaining my issue the final time, I just got hung up on. They will lie to you on how much they can produce via solar and how much you’ll save, I’m paying both Pge and them. The customer service was joke. Since the beginning this company has been a joke. Looking for options outside to see how I can get addressed. Would leave a 0 star review if I could, just based on their customer service.

Edit: I want to add to this, I really want people looking into getting solar to know the truth. This company will lie to get your business, and when you ask for assistance you will be ignored. They are asking for me to reach out but I know they won’t work with me. I already tried. I have a pool pump, that runs 6 hours a day, I leave my home at 80 degrees (all of what was brought up during their “review” so it was nothing new. Here the bill I got this month, and on top of that, I have to pay Sun run 297$ yeah, this is a scam and I’m reporting them to the BBB. I also added what percentage it’s producing with the sun out at 4:00 PM, but the response is, there’s nonissue detected with the system. At the end of the day, you are off better paying just Pge, you won’t save money.

After the Sale, the experience gets bad fast. The installers left full tiles stacked, broken pieces, wire cuttings, etc... on the roof. To top it off, they broke tiles on the roof and just left so I get to have a roofer come in and correct. Why not use the warranty you might be thinking? It is impossible to get someone on the phone and they will just send out another team like the one that installed the system. The positive is that the system appears to work.

5/11 - No contact from the company to fix the damage they caused
5/18 - Company came out and fixed the tiles that were cracked

I approached Sunrun for a purchase of power agreement and after three weeks and two site visits they couldn't decide if they could proceed. Meanwhile the project manager lied and said it was green lit. Don't use them the project managers are lying salesmen who will say whatever you want to hear to get their commission.

Justin Hupp provided phenomenal customer service, creating a great customer experience from the initial sales contact all the way through installation and commissioning of our system. Our power bill is lower. We have confidence that it will not go up by more than 3% a year while the power companies are increasing their cost at many times that rate. Justin is not “salesy”, he really cares about getting you into the best situation possible with your electric power needs.

I have been a SunRun customer for 2 years and have been pleased with my system. I love getting the “no payment due” from PG&E. I have never had an issue with my system and have recommended family members to SunRun as well. I got a brand new electrical box upgrade when my previous one making the lights shut off in our house. My grandparents were able to get a new roof from SunRun and saved them so much money. Highly recommend this company because they’re in it for the long run!!

I had sun run for three years. When it was time to sell my house it was a nightmare. It took about 10 times to call to initiate the transfer. Then I kept getting bills for months that were higher and higher, even though the transfer went through. This morning, I got another Bill. I would never use sun run ever again. Their customer service sucks.

I was very hesitant to make the switch over to solar, I am truly grateful to have had such a great experience with Sunrun. Carrina, Kinsey, install team, customer service reps, everyone was great!! I love my new system, especially the savings!!

Do not go through Sunrun, i have had their products installed for 18 months and have unfixed issues and solar not working for over 9 months! Worst customer support and terrible internal communication. A battery has been out for over 4 months and i still donot have an install dat and i reported the issue the day it went out... go anywhere else