Security System Installation reviews in Fresno, California

I hired this company for a residential electrical project. My experience involved a major dispute over pricing, change-order procedures, completion, and correction of the work.

The original written contract was $15,000. During the project, the contractor later sought approximately $14,000 for the MPU work, plus several thousand dollars in interest. I did not sign a written change order establishing that additional $14,000 price before the additional work was performed.

The project also involved disputed incomplete and correction items, and the matter was ultimately referred through CSLB to mandatory arbitration.

Based on my experience, I would strongly recommend that homeowners require every change in scope, additional charge, credit, and payment schedule to be clearly written and signed before the extra work begins. I would also recommend keeping all communications, photos, inspection records, and payment records in writing.

Terrible! Do not get locked in with their contract and subscription... over priced with no explanation

They are deceitful and can not be trusted. They told me that I had 30 days to try the new equipment. I had three days.

We hired Bulldog Alarm Company to install 4 outdoor surveillance cameras and an indoor monitor. They were courteous and professional. They seemed to focus on the needs of the homeowner and were quite helpful. Would highly recommend them.

Please do NOT hire this company. The equipment is faulty and they don't ever stop coming to your door. We have called and told them to stop coming to our front door (trying to sell us promotions and deals). They came multiple times. One of the same reps even started talking to my ring camera about promotions. It was so bazar! We asked them not to solicit, but they would not listen. I tried calling them and they would still show up at my home. It took me an hour to try and cancel service, they got disconnected and never called back. Then more people showed up at my front door and they're very rude and very pushy. I will never use them again. I feel like they have crossed a line. It's very unprofessional and it's also making me feel unsafe. We are going with another security company. I've never been so harassed by a company in my life.

Truck number 529, 8/1/2024 4:00 pm. Your idiot employee pulled out in front of me on Weber, I came close to slamming into him. Absolutely reckless.

Absolutely the worst alarm place to exist. Their customer service is terrible. I have called them multiple times to take the alarm system out and every time is some bull excuse why they cannot take it out. It's gone off multiple times where we finally had to clip the wires. The customer service lady was terrible telling me that they can send me to an emergency line that will BILL ME for after hours. Why should I be billed for a system that hasn't been used in years, is going off randomly, and now that I need help that your system messing up on and you didn't remove it??? No, I hung up. Never use this place.

Update (3/23/2026): I just got off the phone with the manager, Trina. She resolved the issue with an apology and reversed the prorated charge. That is what I call great customer service follow up. As a result, I changed the star rating from 1 to 4.

The installation was awesome.the technician did everything great with no mess but the customer service needs help. The technician didn't have all the parts and said he will return the next day ... never did and never called. Now I have about 80% of my systems and have to call the corporation office... the didn't leave his number to follow back... think twice about this company

Between work and home, we have dealt with most of the alarm companies out there and Bulldog Alarm is the best experience we've had. If you are thinking about an alarm, or want to change monitoring companies, do yourself a favor & give them a call. It is great to see a family run business doing it right!

I don't use this company and never will but explain to me why your salesperson Adam kept trying to come into my house and when I refused tried to get me to come outside. Once my husband poked his head out our bedroom window to see what was going on Adam's entire demeanor changed and he asked if he could just leave info. I said yes in hopes he would leave, instead he asked to come inside and use a table, when I said no, there's a table outside he said he was tired from walking and asked to come in and sit. I said no, there's chairs outside and at this point my husband took over and told him we're not interested. Then, he tried to start his sales talk with my husband. My husband told him again, we're not interested and he said "I'll be back I just want 5 minutes of your time" not only was he very unprofessional, but creepy as well. I'm glad my husband was home, this interaction felt very weird

I had a problem with my 35 year old residential alarm system. Sandy of Bulldog Alarm responded to my inquiry within a few hours and put me in contact with Steve. He was aware of my system and noted parts were no longer available. Opted to install a new system. The installation was completed by Eric. I was extremely impressed by the professionalism of everyone involved and the willingness to accommodate my needs. Everything was completed without without any problems. I would highly recommend this family operated company for your security needs.

We had Vivint install alarm system today. Benji was the technician and he was excellent. Professional, helpful, went above and beyond.

WORD OF CAUTION!
If you have been a long time Matson Alarm customer I would suggest you test your system, connectivity and contract.
We had a recent break-in at our business which was "supposedly" protected by Matson Alarm. Come to find out that they hadn't been receiving signal from our equipment "for quite some time." They couldn't tell me when the last time they received signal was, nor did they ever reach out to check. Yet they continue to collect my monthly service fee!!!!
We never had a rep come out when they were purchased by another company, nor has anyone ever reached out to even see if we should upgrade. We have had service since 2018!
We've switched to Brinx, got all new equipment, an app to set and track the alarm and the monthly fee is the same!

I have been with Vivint for about 4 years now and I love the keyless entry for the door, the cameras and motion detectors. I even love the wall panel that has the little video screen on it. Excellent company and Customer Service.

Everything from the app to equipment. They should not be on market,VINVINT DOES NOT WORK!!!!!!

Business seems shady. They sold cameras to my elderly parents in early 2021 and installed them. Most of the cameras haven't worked since late 2021 even though they are supposedly hardwired into the electrical system and my parents have zero documentation on what kind of cameras they were sold. All they had was the phone number of Jia Wang, the salesperson. (Luckily, they have a separate alarm monitoring system with a million sensors.) Finally, this year, I decided to call and text Jia - no response. When I finally got a hold of her, she was rude on the phone and told me that the business had shut down. I asked if she could at least tell me the name of the business - maybe it would help me search through my parents records again. When she finally told me the name, I did some digging (and found one invoice for over 1k) and it turns out they are still open but have stopped doing cameras. And she still works there. When I called the main office, they still had no records and no one could help me figure out what they had sold. I docked a star for the cameras going bad so quickly (and having no model number on them), one star for Jia's non-responsiveness, one star for the lack of record keeping and sharing, and one star for misleading me into thinking the business had closed. I will say that the receptionist seemed very nice and tried to help and deserves a better work environment.

Lack of password Could not get password reset. Tried 4x. Got no help. Gave a 1 star .
Today got help and education. The reset info was going to the spam file.
All request responses were there
I with draw my previous rating ​

If I could give zero stars, I would. This company is the definition of unprofessional. I received a bill two weeks before they sent me to collections -- with no warning, no courtesy call, absolutely nothing. Just straight to collections, damaging my credit over an account I would've paid immediately had I known there was an issue.

They clearly don't value their customers, and instead seem more interested in squeezing money through shady practices than providing any real service. Avoid this company at all costs. There are plenty of alarm companies out there that actually communicate with their customers and operate with basic decency.

When I called today, the man I talk to says he doesn't know what happened. I said I need to make sure it's cleared. He said oh i will void this bill. I said can you please explain what this bill was for a service call after hours mind you they were at my house that week. It would not stop going off so I called to see how to fix the problem that they didn't fix. I don't know what has happened to this company over the past few years but it's gone to shit.

Also if you look at the statement there is a charge for April 1st mind you the bill statement date is March 18. So what is that charge for ? I have no appointment or had and service calls. So now you're guessing I'm gonna call and charging me $50. 2 weeks after this statement date please explain

Very shady company they did not properly explain anything about payments. Make sure to read all documents before signing anything because they will hide things from you.

Used to be the best in the Valley. We own a business, they have taken care of our alarm for 10 years.
The Matson Family sold to a nation wide company. What the hell is going on???? Bills are wrong, customer service is terrible. Half the time they hang up on you because they don't know what to do with the incorrect bills. when you call the Corporate office it's some guys cell number? Do not do business with this Company. Pamela Leeds Photography