Reviews of local pros in Irwindale, California

Great job my yard is weed free and so green all I do is cut and water!!!

Roman did a fantastic job today, very friendly and knowledgeable!

I prefer the TruGreen service because I know my lawn and shrubs are receiving the proper feeding on a regular basis that is needed to maintain a healthy lawn and surrounding shrubbery. Knowing that the TruGreen service is regularly scheduled gives me piece of mind and provides me with some additional free time. I would recommend the service to everyone.

We have been very happy with TruGreen and the specialist assigned to our property. They indeed provide a true professional services.

Krystle arrived and discussed my lawn with me. She was very friendly and explained the entire procedure with me. Very knowledgeable in her field… Great Job and Thank You!!!

My lawn definately looks greener since the service has started this year I still have a dandelion problem, but my technician said this last treatment I just got would help take care of them. My technician is very friendly and courteous, and seems to know his job. We are very pleased with his service.

I am very grateful for Orion's help in keeping my lawn in shape because I couldn't keep the Oxala weed from taking over my yard. I needed professional help. It is well worth the money. Thank you very much.

Robert did a fantastic job and was very well informed and well spoken! Very professional.

The representative answered all my questions. He was very polite and very efficient in his work. Thank you for sending a very nice person that representative your company in Avery good light.

Orion B was a very polite and easy person to talk to and a very efficient Specialist. I was very satisfied with his work. I would like him to do my yard again when it is time to do it again.

Went with Truegreen because I felt that I needed some help with my yard. I called out the rep and he was very knowledgeable and helpful. I figured lets see what they can do and signed up for their Full Lawn Care and Shrub. Well on the first visit the care specialist did not do anything that the rep said. Not looking at the grass for what it needs, no checking the soil, nothing. He just came sprayed the grass and then threw fertilizer on it and done. Took less than 20 minutes on my yard and I thought to myself, that's it. I think he spent more time writing up the receipt than actually servicing the lawn. That cost me $67 dollars! The second time someone else came. They just fertilized the back by throwing Revive and spent less than 10 minutes. Another $67.
What a rip off. Totally not worth it. I can buy a bag for half that price and do it myself. I thought I was getting a "Specialist" who actually look and care for the lawn. Nope! Don't waste your time. What a ripoff!

Lorraine from customer service was outstanding. There was quite a bit of confusion about our service, and she handled it with kindness, organization, and completion. All vendors should have customer service representatives as quality as Lorraine. Thank you,

This 2nd visit was free because (maybe?) the tech had not been told about my "after 10 am" time restriction for his first visit...

He came before 7:30 am when the side gate was locked; I didn't hear him knock & also hadn't seen the realtime notification updates on the app (brand new customer).

I was home again this time and met him after 10 am - so, my cat was brought indoors, and I told Ethan which areas (fruit trees) to avoid spraying.

Thank you TruGreen customer service for responding to my call and rescheduling this service to meet my originally-stated requirements...that is THE best way to make new customers happy & keep them loyal long-term!

Update: Since my review, our local office has gone through a restructuring and has new managers in charge. Hopefully they improve their services as well.
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Such potential here! We had high hopes for Trugreen in our area of SoCal, near Pomona, but unfortunately our experience was terrible on many levels. I do not leave negative reviews lightly, however this has been going on for over 6 months.

The pros: The service guys were great, very polite and professional and did their jobs quickly.

The cons: Everything else! Whoever schedules the servicemen routinely sends them to our house at the wrong time, on the wrong days/months, and even with the wrong services! It is very frustrating to have to call customer service again and again, and explain what we actually signed up for and want to pay for.
The sales team, customer service, and service departments obviously don't communitcate with each other and they promise services and prices that the other departments don't uphold. We were told a particular service was 6 installments, only to discover the servicemen at our home again after the 6 were completed. We called customer service and this time they said, no, there are 8 installments. We did not agree to pay for 8, but it's too late because they already came when we didn't expect or agree to it.

Several times we rescheduled a service appointment and no one told the service guys who came anyway (what a waste of their time!) so we had to go out and tell them to stop working because we had already rescheduled. One service member said that happens a lot. Another time we rescheduled a 1 time service and on the appointed day they sent the wrong tech who did something completely different. It has been one headache after another.

A customer representative even came out to our home to talk to us (which was rather strange in and of itself), but they were evasive, unhelpful, and tried to upsell us on new services instead of offering solutions. We just want the service we originally agreed to when we started, nothing more or less. If the different departments communicated better then I can see how this could be a great compay to work with, but instead we are left with a lawn that still looks awful, a hole in our wallet, and a frustrating lack of answers.

Tech Robert came so quick and efficient, took time to explain what was being done today (first treatment) great job of clarifying for me. Covered when I can let my dogs back out, very attentive to my questions!

Roger S.

Richard is very pleasant young man. I always enjoy chatting with him, even though I was in a bit of a hurry this time. I like the care and thoroughness he has. Keep him, he’s an asset to your company!

Staff worker for Tru Green arrived in a timely manner and explained the process for the visit today. He was very friendly and outgoing. Good for customer service. Applied the substance and was gone to the next job.

I have the lawn fertilizer and weed plus the mosquitoe service. Both seem to be doing a great job keeping my lawn weed free (the yard was sod grass put in December 2023). The mosquitoes that I used have a lot of has been drastically reduced. However, there app needs improvement. Also they don't notify you they are coming until the day before they do the service. That's a problem as I have 3 small dogs and a cat, and I need to make sure they are kept inside the house when they come. I currently have some medical issues that limit my mobility and many doctor appointments. I wish they would fix that. Seems like an easy fix to their app and computer scheduling machine.

Professional, polite, and knowledgeable. All the technicians have been great. Today Kyle came and was great. I wish I had started this service years ago. Best decision yet for my yard.

Robert Collier was fantastic. Very professional and helpful explaining our situation and setting expectations.

I had a bit of a disappointing start after signing on with expectations presented by the salesperson. I have since come to appreciate the responsiveness of the company. They have quickly answered each concern I have had and made great efforts to resolve my lawn problems. Each person that has come to my home has been accommodating and professional. Alex Z came today and was great.