HVAC reviews in La Puente, California

Michael was professional, easy to work with, and genuinely pleasant. The whole experience felt seamless, unlike some other interactions that drag on for ages. What set Michael apart was his attentiveness - he checked in regularly and ensured everything met our needs. If you're looking for someone like him, look no further.

JW delivered top-notch workmanship. We replaced our outdated HVAC systems with two new 4-ton units. The crew thoroughly cleaned the cluttered attic area from the old equipment, installed modern access panels to code, set up external compressors, and upgraded thermostats. JW's team was spotless, well-organized, punctual, friendly, and exceeded their promises. Their attention to detail is impressive, making them a standout in this industry.

JW handled our situation expertly, pinpointing the issues and getting everything running smoothly. The cost was reasonable, and the techs, Dusty and Josh, were courteous and swift. When I had questions, the office staff provided clear answers without hesitation. Overall, JW's service exceeded my expectations - they'll be my go-to for any heating or air concerns in the future.

I was impressed with the work done by JW, but the service fell woefully short of expectations. I picked them due to high ratings on various review platforms and a pleasant sales rep visit. The actual crew members who worked at my place were professional, courteous, and efficient - though not as spotless as some reviews suggested.

However, my interactions with the office staff were disastrous. I had to miss work multiple times because their scheduling system failed me. They also unexpectedly shut off the gas supply for two weeks, supposedly anticipating a city inspection that never materialized. When I brought this to someone's attention, they didn't send anyone to rectify the issue promptly.

Things only got worse when it came time to pay for the work. The finance department threatened to put a lien on my property if I didn't settle the full amount upfront - after their system failed the initial HERS test. After reluctantly paying in full, I'm now regretting my decision. Given this experience, I would not recommend JW to anyone.

Mike is top-notch - a true expert in HVAC with impeccable attention to detail. His professionalism makes me extremely confident in his abilities. Not only is he technically flawless, but also incredibly courteous, making the experience truly exceptional. Five stars, hands down.

Christian did a great job replacing the motor at my place today. He was very friendly and took the time to explain everything in detail, even recommending a good water conservation program from LADWP. I'm really appreciative of his professionalism and courtesy.

I'd give them a 6-star review if I could - they absolutely exceeded my expectations.

My issue started with a faulty thermostat that wouldn't turn on, but I realized it was simply dead from running out of power due to dead batteries. A pro tip: check those AA batteries!

When I called JW, I expected a wait of at least a day, but the technician arrived promptly when they said he would. Sal, our tech, took great care to explain the situation and made adjustments to the piping that was obstructing access to my heating unit. He even replaced my filter and discussed future service options.

What impressed me most, however, was JW's commitment to safety during a health crisis. The technician wore protective gear, including a mask, gloves, shoe covers, and claimed he had sanitized all surfaces, including his iPad. This level of care and consideration for both the employee and homeowner is truly commendable. I wouldn't hesitate to recommend JW Heating and Air - they truly went above and beyond!

Juan Sierra's work was satisfactory, resolving the issue upon my return home. He effectively communicated the problem and presented multiple solution paths - both temporary and permanent. Following the visit, I'm scheduled to meet with another technician from his company to discuss potential long-term solutions.

Appointed for today but kept getting pushed back - first delay was supposed to be until 12pm then later said 4pm, finally rescheduled for 7pm. Needless to say, I won't be using them, they're not reliable and I'll find someone else who shows up on time.

The staff kept me in the loop about the arrival time of my service technician. He showed up right on schedule. He was courteous and took care to protect his shoes with covers. The technician went above and beyond to resolve my issue. I'd highly recommend this company and Christian, my technician, especially. I'm glad I found out who's the top HVAC provider in town.

JW Heating and Air is top-notch. Their technician, Marco, stands out as exceptional. He keeps you informed every step of the way and thoroughly explains each part of the process. Marco's work exceeded my expectations, and his professionalism was impressive - from wearing cloth booties to protect our floors to demonstrating genuine respect for our home. I wholeheartedly endorse JW Heating and Air!

David fixed our heater efficiently. Initially, he diagnosed the issue, ordered the necessary components, and resolved the problem during his second visit. He presented himself as a knowledgeable professional who arrived promptly and maintained a courteous demeanor.

I've had nothing but top-notch experiences with JW's technicians. They are consistently professional, meticulous, and courteous. The techs take the time to ensure everything is satisfactory, leaving no detail behind. Their attention to cleanliness is impressive. On-time service and prompt communication - they always follow through on commitments. I highly recommend JW without hesitation.

Excellent service from JW Heating and Air's team, led by Ismael, Ramon, and Felipe. When they encountered difficulties installing ductwork in my attic, they efficiently resolved the issue and completed the job on schedule. The technicians were meticulous about cleanliness, bringing their own soap and hand towels for the bathroom and wearing booties inside before thoroughly sweeping up every day. Their professionalism and attention to detail left a lasting impression.

I had scheduled a maintenance visit for my rooftop HVAC unit but JW rescheduled me at short notice. Despite this, they kept me in the loop about the changes to my appointment. The technician who showed up was Gerardo Tecorral and he did a great job - friendly, professional, and thorough. He explained his findings, including some photos, and gave me several options for fixing the issues he'd identified. Overall, I was really happy with the service.

JW Heating and Air did a great job replacing our HVAC last year, but their latest maintenance visit left us feeling even more satisfied. Gerardo, the tech, was top-notch - friendly, professional, and punctual. He thoroughly inspected the system, explaining everything in a clear, logical way. Overall, a fantastic experience from start to finish.

They really prioritize customer service here. They showed up right on time, 10:30am sharp. That's crucial for me since my kid takes a nap at that hour and I need uninterrupted time with the technician. The staff member, Jeff Payne, was considerate enough to knock instead of ringing the doorbell, showing he knew about our schedule.

The walkthrough of the house was thorough and Jeff discussed various options. As someone who's put thought into this project beforehand, I had some ideas, but Jeff added valuable insights. He seems to have a solid understanding of system design and was knowledgeable.

This job is going to be challenging due to the age of the house and potential need for staged installation. However, if we decide to hire them, I'm confident they'll do it right. If so, I'll update my review to reflect that.

We discovered JW Heating and Air on Angie's List with mostly positive reviews, so we reached out for a third HVAC quote for my elderly aunt's home. The customer service representative who answered the phone was excellent and booked an appointment for the following day at 9am.

The JW quote wasn't the lowest, but we chose them because of their sales representative, Jeff, who impressed us with his expertise, honesty, and genuine nature. He handled our aunt's needs with kindness and patience, making sure she understood each option clearly - qualities that are particularly valuable when dealing with seniors. We were genuinely pleased by his sincerity.

Although I haven't met the installation team yet, I can confidently endorse Jeff Payne from JW Heating & Air. One of the factors that swung it for us was their more attractive financing options among the three quotes we received.

Very satisfied with this home services company. All staff members were extremely courteous and cooperative. The technician was exceptionally patient, listened attentively to our concerns, and made adjustments as requested while providing clear explanations. We're delighted with the service we received from JW and would definitely recommend him.

JW provided top-notch service for our AC/heat needs. They were quick to respond, accommodating with schedule changes. The technician arrived right on time and was extremely knowledgeable and courteous. We had a fantastic experience and can't speak highly enough about Juan - he exceeded all expectations.

We had a major issue with our Nest thermostat on Saturday - it just stopped working out of nowhere. We'd let too long go by since the last maintenance visit from JW Heating & Air, who'd installed our systems over a decade ago. It took two days to get someone in, but we were relieved when they finally showed up. The technician who came, Gerardo Tecorral, was fantastic - he quickly diagnosed the problem and gave us a fair quote for the repairs. He not only fixed the furnace and AC but also cleaned them thoroughly. What impressed me most was his friendly demeanor, efficiency, and ability to explain everything clearly. He was funny, tidy, and took the time to show us what he was doing. I'm grateful for the service we received and have made a promise to myself to stay on top of our maintenance from now on. JW Heating & Air truly feels like a valuable connection - someone who genuinely cares about their customers.