HVAC reviews in Lakeside, California

Easy scheduling, good communication. Aaron took the time to educate me on the system and a part to keep an eye on for future replacement.

DO NOT USE THIS COMPANY!! Ihave used this business twice, first they charged me over $700 to install a $50 thermostat and the technician was ten minutes late on his 10-1 time slot. Second time I was charged $1500 for a pad under my ac unit, the technician was 2.5 hours late on his 10-2 time slot and I had to call twice asking where my technician was. I was told that I had a broken coil that would be $5000 to repair and that my Freon is now illegal and would most likely have to replace the unit. I got a second opinion and turns out there is NOTHING wrong with my unit, my coil was dirty and needed to be washed up with a hose. My capacitor on the inside on my house needed to be replaced costing me $40 with another company. These people are CON ARTISTS and I would not recommend them to my worst enemy.

AC technician Ismael Flores came to my home to troubleshoot and repair my AC units.
Mr. Flores showed up right on time as he had texted me earlier. I appreciated his punctuality.

Secondly, he arrived with the appropriate tools to diagnose my system.

Third,
He systematically sorted both systems out and ordered the required parts.
He returned in a couple days to install the parts and checked the systems for satisfactory performance.

Lastly,
Ismael Flores carried himself in a professional manner. He maintained a cheerful , pleasant demeanor and clearly communicated to me the problem and his plan for repair.
I appreciated his candor.

In closing,
Thank you Mr. Flores. You are appreciated.
Gary Gobel

Aerify is a lifesaver! I decided to finally turn my furnace on only to come to the realization that it wasn’t heating. I called and they were able to fit me in and come to my house even with this crazy storm. The technicians were very polite and so was the office representative. They explained everything so clearly and I love how their costs were affordable!!!

We were referred to Aerify through our home warranty, we chose them because they could get to us the very next day! They showed up in a timely manner, within the window they alloted us. They were professional and quickly found our ac problem and fixed it! We were very happy with the service we were provided with by Aerify!

During the escrow of our home the inspection flagged our A/C. We were currently out of the country at the time and our agent paid for someone to check if the A/C actually worked in our townhouse. We have now lived in the place for a couple of weeks after getting the kitchen and floors renovated before moving in. During this time we noticed the A/C upstairs does not work which makes sense why it was flagged on our inspection. Instead of admitting possibly missing the issue they told us it can't be followed up after 30 days. (We have proof of our renovation so couldn't have reported it until living in the house which we have done). So now we just wasted money and have to pay someone else to come see why the A/C doesn't work and pay for it when it could have been caught during the escrow process and on the seller in the first place. And my name won't be on the invoice (our agent facilitated the service) as you replied to a previous complaint but I assure you we used this company.

This additional comment is for the owner reply: my agent never went upstairs to check the technicians work and the rating given on your system was likely for the speed of service to allow the sale to go thru. Also, a better way to reply would be to actually address the work (ie. My technician did a diagnosis upstairs and found nothing) because the reason for this review is questioning why the air doesn't work after your technician's diagnosis because I assure you there couldn't have been anything done on our end to suddenly prevent air from flowing while not even in the place until recent (and again was flagged by the inspection to begin with)

Would have given 0 stars if possible. The technician sent was unable to read an electrical diagram and refused to look at the manuals supplied by the manufacture of the air conditioner. Still have a malfunctioning unit. He did not reassemble the covers of the unit correctly. He failed to leave any paperwork regarding the visit. Tried to call the company and got an answering machine, so I left a message. No response... Avoid at all costs.

Update 9/20/17: It has been 3 working days (5 in total) since their "service" call and they still have not returned my call. They could not be bothered to see what was reassemble incorrectly and if I was able to correct it myself (no worries I was able to). I decided to give them the benefit of the doubt and called the technical service support line of the manufacture. After giving them the make, model, and serial number of my unit they confirmed that my unit does in fact have the 2 sensors shown in the electrical diagram and that the symptoms my unit is experiencing is explained by a bad or failing sensor (one or both). These are the two sensors that the Aerify "service technician" said my unit does not have and that I had no idea what I was talking about. What really made me angry was when the manufacture told me that testing these two sensors was simple and only required a multimeter and unplugging a single connector. The manufacturer was able to give me the name of a qualified service provider here in San Diego and even offered to contact them for me. Now that is service! What Aerify fails to realize is that I just wanted my AC fixed. I do not care about the home warrantee (if it covered the repair cost I saw that as a bonus) and was willing to pay out of my own pocket to get it fixed if needed. In the end it looks like they were more interested in servicing the insurance instead of me.

Update 10/24/17: Well it looks like Aerify has sunk to a new low. I just got a bill for $75. So much for their comment to my review of not being charged for their "service" call.

Ryan, the Aerify tech, came in to fix a noise and leak in the A/C ceiling system in my home. He was professional and troubleshot the problem quickly. Actually the dispatch spoke to me earlier and txted me with a same day service appointment and status of when and where the tech was in his progress to my home. Great company and knowledgeable tech.

Hi,
Excellent customer service. The tech was very knowledgeable. I really appreciated him explain everything to us as we had many questions. This is only one of the reasons I specifically ask for your company to come back to my home.
Hugh 5 to the tech.

Darcy/ Lois

Holly is amazing! She deserves a raise! She was very responsive and helped us resolve issues with AHS as part of the AC repair scheduling. Thank you so much Holly! The tech was also on time and did a great job with the repair. Highly recommend.

Our heater was not kicking on and we were freezing! We reached out to our home warranty company and they said Aerify would be in contact shortly. They called next day and were at our house the next day by 2pm. The thermostat was bad so Israel swapped it out in no time, tested it and we were up and running just like that! So grateful for the quick turn around and the ease of getting our heater fixed!

These guys are the best! Professional, courteous and knowledgeable. Also affordable. I moved here 4 years ago. Every summer I have intermittent AC. I'm always embarrassed because I'm the only unit with fans in the windows. I invite family and out of town guests and no AC. My old home warranty always sent AC techs that didn't know what the heck they were doing. They either changed the thermostat or said there is no problem. I switched home warranty companies and they sent Aerify. Aerify fixed it! I turn on the AC at random times just to make sure it's still working. Each time I check, it works like a charm! It runs until I turn it off. I'm so thankful. I'm looking forward to a trouble-free summer. Thank you so much Aerify! No embarrassing window fans this year!

I was very impressed with my technician from this company. My AC stopped working and the gentleman that came out actually knew what he was doing and fixed the problem. I have had many issues with companies sending people out who do not know what they are doing or even speak English. I appreciate my technician’s effort, time and knowledge, and for not wasting my time or money. I recommend their services!

Aerify was able to accommodate my request for a rush service repair and was able to repair my broken a/c unit for my tenants during the heat wave. They provided a detailed explanation of what was repaired along with future maintenance concerns they had. I was satisfied with the experience and will recommend them to others.

These guys were supposed to be a second opinion on if i needed to replace my system, but they figured out it was a small easy fix just fixed the problem! Saved me ATLEAST 8k from the suggestion of the company that was over first! Don't make my mistake. Call this company FIRST!!! Easily the best AC people out there.

Aerify was very responsive, scheduling us quickly when they learned I had a health-compromised person at home and no AC. The technician, Ryan, was on-time, professional and very personable. He quickly fixed the problem and then went above and beyond to clean the unit, showing us how to do it (we are new to AC). He was so thorough and had us up and running in no time. Highly recommend!

Aerify was contracted by my insurance company and I can see why. Ishmael was very professional and efficient yet friendly at the same time. He took his time answering all my questions and showed me pictures as he explained how he fixed my heating unit. Excellent service!

Aerify was assigned to us through our home warranty and I'm extremely grateful for contracting a great company. Professional and respectful customer service, the communication from initial contact with me to a service follow-up was superb. My technician was on-time, fast and with honest service! I highly recommend Aerify for all your HVAC needs.

Aerify called me the same day I requested service through my home warranty even though it was a Saturday evening. The next day, I had a service appointment booked within 3 days. The technician arrived in the middle of the time slot and I was notified via text they were on their way. Ismael was courteous and careful to keep distance (COVID-19) and wore a mask. He resolved our AC unit issue within a few minutes. I highly recommend Aerify!

If there were zero stars..
had to use this company because of my home warranty. 4 guys spent 9 hours standing around my living room, installed different equipment than the specs I was sent, then refused to talk to me about why, and provided zero paperwork. To boot, the unit was installed incorrectly and the first time I went to turn it on, it’s not working. Aerify refuses to come back out to fix their shoddy work or even look at it. Their managers and company as a whole are totally unprofessional and they don’t stand by their work. In the process of filing in small claims and with the BBB.

They came out after I filed a claim with my Home Warranty (AHS). The technician was knowledgeable and nice but said I needed dampers to balance the air in my house. After finding out my home warranty would not cover it they wanted $695 each and said I need two. I went into my attic to look at the system and noticed that dampers already existed everywhere they were needed. They wanted to charge me $1390 to "install" parts that already existed. I made a couple adjustments myself and all is normal. took me 20 minutes. I can't even imagine the amount of people they have taken advantage of. Lucky for me I was capable of checking (thank you YouTube) Aerify is dishonest, I will never use them for anything and make sure I tell anyone and everyone about my situation given the chance to.