Appliance Repair reviews in Long Beach, California

The owners are very nice, they sell used and new appliances, good prices ,they do repair on any appliances at home or at their business place.

Cheaper then the old guy we used to go to plus they have reasonable prices and give us quick appts for repairs our old guy would say he wasn't available for a week this guy would come see us and say or next day

So my washer stopped working guy show up for diagnotic never opens it stand there 15 minutes then tells me it will cost 400 hundred to repair then charges me the 40 what the hell is that suspicious.

Really bad customer service. They just told us the refrigerator didnt work, problem is we didnt even get to the part where we told him the type of refrigerator or what the problem was. Technician just said he didnt want to come out. We told him if we could at least tell him problem and he wasnt interested. Smh

Atention at the store was great. But they technitian never call back. And did not appear when we agreed. And just did not hear from him again.

HORRIBLE CUSTOMER SERVICE!!!!!!!!!!!!!!!!!!!!!!!!!!
Made appointment they never showed. Unapologetic for the waste my time. If a company doesnt want to do business, then they should close thier doors. Treating customers this way is HORRIBBLE.

Had an appointment today and there was a no show. Wasted my time I have things to do they didn't even call to say the tech was running late, I called to find out what was going on the lady said she would call me back in five minutes, still nothing. I wouldn't trust them if I was you

I ordered a fridge, and the number does not work, have no way of contacting the sales rep and I’m not even sure if they will be delivering today. This is just not okay, and will be heading to the store later on this week to get my money back.

I would give them a negative if I could. EXTREMELY BAD CUSTOMER SERVICE. Call at 9am was told someone would be out. Call again at 1 and Maurico said he would check and call me back. I called again at 3 and he was gone. I never got a call back and no one ever showed up. After doing business with them in previous years, I would not recommend them to anyone, New ownership, not the same quality of service.

2/8/2021 - Washer - my washer was overflowing. Called at 9:15 am and my washer was repaired by 10:30 am. It turned out to be a minor repair. I appreciated the technician honesty. That's why I call and will continue to call them for my appliance repairs.

2020 - Washer - The transmission in my washer was making a loud noise and it would not do the rinse cycle.
Called on a Monday morning, tech arrived by noon, explained that the repairs had to be done at their shop, took the washer and came back Wednesday morning to install it. Just as promised.

2019 - Drier - The technician arrived on time, explained with detail what repairs needed to be done. Reasonable prices. Over all GREAT SERVICE.

I'm pleased with my purchase. If you know exactly what you're looking for with a great deal. Please check them out. I was in and out. Delivery was prompt just as promised. I had a small issues but they made sure everything was to my perfection.

We have a 14-year-old Dual fuel Kenmore elite 48 inch range in which the ovens were no longer working. We called Kenmore repair service paid $119 was told the computer board needed to be replaced and that Kenmore no longer makes that computer board. I was given a website by the Kenmore repairman. The control board cost $1300. After placing the new control board, the oven did not work. I called Kenmore and a second repair man returned for a second visit. I told the schedule person on the phone that I replaced the computer board and was told by the repairman that because I replaced the computer board, they could not touch the range because o now had voide the warranty. We were ready to dispose of the range and buy a new one. A friend who owns a baking business uses Martinez Refrigeration and Appliance for her business equipment. They sent Maurizio who came within two hours of the call. He is knowledgeable and fixed the problem in 10 minutes. He discovered that the electrical breaker outside was not making good contact and just throwing it and resetting it fixed the problem. He determined this by measuring the voltage coming into the range. The first Kenmore man had the same device and did not recognize the problem. I can’t say enough to express how grateful I am for Mauricio‘s knowledge. He delivered knowledgeable and professional service. Currently It is rare to find a repair man that knows what he’s doing. I read one review about Mauricio not responding to a call for a one star review. I’m sure there was a good explanation for the lack of response. It would have served that reviewer well to have rescheduled Mauricio because he is an excellent rare person in today’s world we’re most of the time, so-called experts frequently disappoint with their service. I highly recommend this repair service and if you need an appliance, I would have faith buying from Mr. Martinez. The cost of the service was 50% of the Kenmore service. It took less than three hours from my original call to Mr. Martinez to Mauricio’s fix. I am grateful for the service

not 24/7 as states

I manage 6 rentals and we use Garcia's when we need a good, affordable appliance. Only once has there been a problem with one of the stoves, they came out the next day and fixed it.

Delivery and taking the old appliances saves me from having to handle it myself.

Online showed open after 6:00pm, but It wasn't.

This business is extremely unorganized and unprofessional. I had a washer that was serviced by them three maybe four months ago. The washer started acting up again. They gave me a 90 day warranty that I did not take advantage of, but I did give them a call back on Friday September 5, 2025. I made an appointment for Monday, September Eighth, They took my information and I was told I was going to receive a phone call when someone will be out to come look at it. No one never showed up and this is not the first time this has happened. If you can find somebody more reliable, I recommend that you do so

Skeptical experience.

Terrible customer service experience.

Helpful and friendly service.

Good experience with helpful staff.

"Professional staff with a solid product."