Appliance Repair reviews in Long Beach, California

Service Technician was great. I had no problems with him. He was thorough and explained everything carefully.

I have a problem with the phone rep who present this service to me. They quoted $50. I asked if the price for CLEANING and REPAIRING was really $50 and the individual assured me it was $50. Then I get emails saying it's actually $99. I called twice to find out what the price was and requested a correction be sent to me. I never received a text or email with the correct amount of $50. Technician came and he is going from his records and asking for $99.

He finally called his supervisor. Again, the technician was the best. It is the individual that made the original presentation. Stove was not cleaned, but repairs were done.

Refrigerator technician as well as stove technician were GREAT !!!!

Stan was very friendly, prompt, and gave great advice on our dishwasher. Thank you!

The technician who came out yesterday didn’t know anything and didn’t do anything. He said that he does not why the water is leaking. We try to explain him the problem and what was done by previous technicians but he did not want to know. He left without doing anything. He reported that the leak was on the outside of the refrigerator! We had the living room and family room flooded with water and ice that was formed inside the freeze was leaking out from the inside of the refrigerator.

Here is the history:

When we got back from our vacation, the refrigerator was leaking. The family room and the living were full of water and soaked carpets. Sears’ technician came on June 27 and ordered the icemaker assembly and water inlet valve. Scheduled a return service on July 8th. On July 8th a different technician came out. He only installed the Icemaker assembly and refused to install the
Water inlet valve. He stated that the refrigerator is working fine now. He took the water inlet valve back with him. We thought the leak was fixed. However, the next day our floors were flooded again. We called for service again. Yesterday (July 10th) again a different technician came as discussed above. We called this morning and again a different technician is coming to repair the problem! Water is leaking continuously. We are keeping our fingers crossed!

Hope you understand our frustration!

Thanks

Jay Sheth

First, I received his time coming for service.
Right on time, he called me. Unfortunately, I was busy with other call, I ignored his call.
He call me back, with no answer he call my other number. Then he text me to let me no he is in front of my house.
After many try, he send me the email of sorry missing me, and advice me to reschedule.
When I found out, I try to contact him with no hope, because I knew that he must move on for his schedule.
10 minutes later he call me back and tell me if I am OK to let him back to do the missing service.
He is so friendly, not blame me any but always said he understood sometime some unusual thing might happen and go for his work.
What a good professional work that he does his job and explained me and instructed me and tested and cleaned up, and keep not to be hurry leaving but make sure I was satisfy with the job.
He is a wonderful and he was humble to say that is the spirit of his service team.
I appreciate his work and have strong perception in his company.

I would recommend this service company to everyone.

Enricke was wonderful. Very efficient. Cleaned the drain hose. Hopefully that will take care of the problem

Isaac was very knowledgeable. We were very happy with his his service.

Technician told me he had “no idea” how to fix my issue with mold.

Nice to run into someone that knows what he's doing. Friendly, informative took care of problem and told us how to prevent future similar problems. Too Bad we're not able to request a specific technician, Robert would be my go to guy.

The 1 star given is generous. They worthy of a 1/2 star. Would never ever recommend this company. Fridge was declared unrepairable 2 times over a month and half ago. Still fighting to get a replacement. Lack of communication on their part is mind boggling. I will never support Sears in any form again. Buyer beware!

Justin is a capable technician. He’s pleasant and he did a thorough job. My only complaint is that he seemed to be overbooked and did not arrive within the 4 hour time window.

Isaac was very nice and explained everything to me thoroughly. He seemed very educated about his line of work 😊

Martin was great! He was very helpful and explained everything to me. He shared additional information about the Sears home warranty and the value it provides. But wasn’t pressuring me into anything. I would go to him again

I had to us AI to schedule two appointments. One for just a clean and check on my washer and the other to repair my dryer that was making an unusual noise. AI scheduled them at the same time indicating their agents would coordinate with each other. This morning AI texted me to say my appointment was cancelled as their technician wasn’t available. Come to find out the dryer repair guy made it and fixed my problem. He was very thorough and easy to talk to. I have no idea if the appointment I made will ever happen. Sears AI system has a TON of room for improvement. That experience was VERY disappointing.

Another positive experience with Sears Appliance Repair. Isaac arrived when he said he would, fixed the problem and gave us some handy tips on using our machine more efficiently. We are always happy with the service we get from Sears Appliance Repair.

Good job explaining what needed to be done and did a good job cleaning my dryer and explaining the warranty system.

Isaac quickly determined the problem with my 20+ year-old dryer, ordered all the necessary parts, and returned a few days later to complete the repair. He was pleasant, professional, and knowledgeable and, with his many years experience in the appliance repair industry, is a credit to Sears Home Services.

The guys were knowledgeable, got washer transmission Quote, paid service fee.

Issue was detected quickly and repaired within a reasonable amount of time.

Stan (Constantine) was absolutely wonderful. He was knowledgeable, helpful, and funny! We wanted to him to do our new install, but he was only authorized to do repairs

The Sears tech guy showed up and quickly identified the issue on my washer. He replaced it and now my washer is ready to work again. Thanks for your excellent work.

My technician was very knowledgeable and took care of my dryer. He was very nice and I trusted him