Appliance Repair reviews in Long Beach, California

Maston was professional and friendly. He did the job efficiently, cleaned up after himself, and solved the problem!

He was a pleasure to work with, especially after waiting for such a long time to have a technician come out. Not his fault at all, but the customer service call center with this company is a nightmare. They rescheduled and canceled my visits for over a month. Five stars are for him and it the company.

They were great and very professional! Would rec to anyone looking for maintenance or repairs!

Professional and thorough. Repair on our washer was done quickly and efficiently!

Both technicians were knowledgeable and fixed our problem quickly. Very kind and respectful, too.

The repair man was awesome. Issac did a great job! He was personal, professional, Timely, and provided great customer service. Highly recommend him any day 👌

Service was great -- polite and professional, knowledgeable, fixed my oven asap -- just in time for holiday baking! Thank you

Barry did a great job. He was polite and explained everything he was doing.

Enrique the second tech is very knowledgeable and did a thorough assessment and fix the problems the first tech Noe didn't do a thorough assessment and he didn't fix the problem

Professional, good communicator in explaining problem and solution,
hard working and clean. Very helpful in providing warranty information and options.

Barry was great. He explained what he was doing and put in extra effort to resolve the issue.

Chinito is good 👍. I recommend him for all projects. He fixed my driers and now I can wash all my clothes.

He was Great. Explained what needed to be done so I could tell my manager. And let them know how much it was going to cost. So that they can make the final decision. He was Top Notch and thorough you are so lucky to have him on your team.

I scheduled repair for my gas range because the stove igniter keeps Click and make noise
I schedule Thursday 11/6 1-5pm I worked half day and take off half day and I waited home until 5 pm the the leady ( Lucy was scheduled to come she called at 5pm and said I can’t make it and you need to Reschedules and she ask me about my range and told her DCS she said I don’t know how to work with this than I called
And I did reschedule and the available appointment is two weeks after 11/20 Thursday 1-5 pm
And I received every day confirmation message and today the schedule 1-5pm and again I took it off from my work until 5:07 pm the leady called and say 10 minute away and at 5:35 pm she Arrived very tired walked in and I just said one word to explain the problem she stopped me and said no I don’t fix these range and took pictures and left
So unprofessional I told you last appointment itis DCS why you came and she said don’t worry I am not charging you
So me out of work twice and staying 1-5 home waiting for you is nothin to you
Bad bad unprofessional service

The technician was great. The Sears team was so unhelpful. Technician was 4 hours late and nobody could give me any answers. I had to keep calling for updates and nobody would give me any idea. They kept saying they don’t know but will send an email and someone will contact me. Nobody contacted me. I had to just sit and wait all day hoping they’d show up.
Not sure id recommend Sears

Both Lucy who came out 1st to assess the problem & Justin who came to install the broken ignitor were the best. Friendly honest,efficient. Thanks

Great experience! The technician found the trouble and repaired it quickly. Loose wires in the FAU.

Technician showed up in tshirt and jeans without anything identifying who he was. He fixed the broken wiring without placing any protective electrical tape or insulation on the exposed wiring and copper pipes that were torn off saying it wasn't necessary. Photos show how he left it.

Jose, is excellent! He represents Sears very well. Listens to the customer and explains things in a way that can be easily understand.

The technician arrived very close to his expected time, quickly found the problem, and finished the work within 15 minutes of starting. He was very friendly, polite, and considerate

Enrique did a great job. He installed the new lights and verified my filter was working properly. On time and finished quickly. He is pleasant to talk to.

This technician was fantastic…. He was in a clean uniform. He was on time and he knew exactly what he needed to do to resolve my dryer issue. Keep up the good work.