Appliance Repair reviews in Pasadena, California

Mark was professional and knowledgeable. He explained in detail what the issue issue was and fixed it. Hopefully my refrigerator will work after 7 appointments within 6 weeks.

Jose G is knowledgeable kind thorough and a total professional I will recommend Sears and Jose to anyone. He’s the Guy great job thank you Jose the Ryan’s
And by their warranty insurance program, it works and will save you money and these technicians are top-notch. They cover a lot of your appliances, microwaves, ovens, refrigerators, etc..

The most horrible experience I have ever had in the past 23 years that we have used Sears for repair services things have really gone down. Starting with making the appointment all representative seem to not understand you as English is their 2nd language. Tech was ok, the problem was my washer needed a timer. I am on my 6th appointment and nothing has been fixed and mind you we were charged. Half of the appointments were no show tech never came wasted time and time off work. Then they seem to not want have parts delivered to homes anymore that they will have it shipped to them well that never happend on the days of the appointment Tech calls and asks us if we have the part! When they were supposed to recieve it not even the tech can get a hold of anyone to fix the problem he says everthing is A.I. In order to have ordered the part that was clearly not delivered he needed to close the ticket and it shows as complete. I call to ask the status of the part they tell me no part ordered ticket is complete. Soooo now another appoint has been made for a tech to waste there time to come see the washer when they know the problem already then order the part again then wait again for this part to appear and then hopefully schedule another appointment for the actual repair. First call was June 12 it is July 8th and no repair. Totally disappointed I would put zero stars if I could but as you know it does not let me.

Fast and efficient sane day service at a very reasonable price. Ramon was polite and knowledgeable.

Technician was professional, competent and friendly. It didn’t take him long to fix the problem, which he demonstrated before I submitted the final payment. Thanks!

Great, attentive, respectful and throughly professional work done by your repair tech.

Andrew was knowledgeable, kind, and did great work on our repair!

He was very professional, well informed and knowledgeable on how to fix our washer.
Thank you

He did not open machine to examine. He washed one towel simply to observe the shaking and imbalance that occurred. He said to replace the spacer mechanism would probably cost around $1,400 which is more than the cost of the washer. After he left we have the same machine with no work done on it and paid $129

Johnny arrived on time, he did a detailed diagnostic on my dryer, and clearly explained the problem. Excellent Service!

The tech was great, very friendly and personable. But my original request of replacing the leaking gasket was not performed & the part was never ordered, so now I need to reschedule repair again. I do not like not being able to speak with a real human person on the phone when I call. That should always be an option for problem solving.

Jose was very helpful, he makes sure everything is ok, very respectful and kind.

Joe was right on time he fixed the problem quickly. He showed us a better way to use the dryer Thank you for sending Joe.

Andrey repaired my oven. It needed a new igniter. He worked very hard on it because my oven is in a tight location.
I appreciated everything that he did.
He was very professional and kind.

Review for Technician Jose G. (Tech ID: 0011437)

This technician came to repair our freezer under the Sears Home Protection plan. This was the second service call for the same issue, yet instead of troubleshooting, Jose G. was dismissive and rude—especially toward my elderly mother.

He tried to blame her for the freezer frost, stating it was “just human error” and that she simply needed to close the door properly. Not only was this insulting, but it also ignored the fact that we’ve owned this freezer for over 15 years without ever experiencing this problem before. His attitude made it clear that he had no interest in diagnosing the actual issue.

To make matters worse, he made a big mess while trying to clean off the frost and left it for us to deal with.

We expect professionalism, respect, and genuine troubleshooting from service technicians—not finger pointing, condescending remarks, or careless work. Sears should be aware that this kind of behavior is unacceptable, especially when dealing with elderly customers.

First repairman assessed problems and ordered parts and scheduled a return visit to install replacement parts. Second repairman did not do the work. He said that repair not covered by warranty and additional parts would cost $600 and that we would need to order the additional parts and order another install. So we paid your premium for nothing. How do we get refunds for everything?

Nilesh was great. He came on time, knew exactly what the problem was and fixed it. There must be a flaw in the part. The part was a drain pump and we just had it replaced 15 months ago.

Manuel is an excellent technician that knows his products. Great customer service. Very courteous and helpful in answering questions and resolving problemd with my machines s. Hard to find workers that take the extra steps.

Technician fixed the problem with dryer that was making a loud screeching noise. It was fixed it in a quick manner. It was very friendly. I had an extended warranty, so it was at no cost to me.

I would rather give 0 stars. He knew nothing just stood in front of my dryer lost out of his mind looking up how to fix my dryer on chat gpt, which I could have done myself. I let him know it was a waste of my time and told him to leave. He had no knowledge what so ever. When he arrived he said he was there to fix my dryer which was correct then he said he was fixing my stove then went on and said washer. I don’t know if he was high or something he did not even know how to turn off my dryer. I do not know how he is even employed to be honest.

Manny was great! He came to our home to perform maintenance on 5 appliances.
He was courteous, friendly and very proficient. Manny let us know what he would be checking and cleaned up each area when finished...