Appliance Repair reviews in Pasadena, California

Both repair people were prompt and we had excellent communication. The igniter for the oven arrived to our home earlier than expected.

Martin to the rescue! Technician arrived to a screeching dryer when in use. He found the issue, replaced the part and cleaned up. Very professional and respectful employee. He also did a maintence to my washer and gave me tips to clean it regularly.

Andrew called and was very grumpy prior to arriving. He questioned previous Sears Tech’s work and checked the temp of Refrigerator. It was at 58.5. When asked he said it was just fine!!!! How is that fine. He began changing parts we had ordered from Sears and he questioned who asked you to order this and how do I know this was the problem… again we were advised by a previous Sears tech to order this part.

Sears is really handling this interestingly… their mark up for the part is crazy! I ordered the part for $59 plus $20 shipping. If tech orders it it was $141!!

Regardless poor service by the tech and did not care about customer and service and repairing the issue.

When my wife asked what was the temp he lied and said he didn’t remember and was fine… when asked to check the temperature he refused to do so. He walked out! This what you get for a $400 labor for 15 minutes.

I demand to get a refund on my labor services.

A customer who will never use Sears again for any repairs.

This is the second time we've had a bad experience with our washer service. Both times the service kept getting delayed. I understand delays happen, but at least keep the customer in the loop. We'd get a time for service and then nothing. No notification or communication from the tech or customer service and we were stuck waiting all day. Took over a month, on both service appointments, from the first time frame we were given to when the actual service was performed. Once the washer was serviced, it worked fine. No problem with that. It's the communication or lack of, that's the issue. That needs to be addressed.

Andrew T is the best technician we ever had from Sears!!! He assessed the problem quickly and correctly fixed it! Previous service provider in January had preferred a replacement piece and said it would require two people to fix it, so needless to say it wasn’t done. Andrew on the other hand did it himself and didn’t need to order anything!! He’s a gem!!

Manuel was professional, personable, and very knowledgeable! He diagnosed the problem with our oven right away and provided a very reasonable estimate (the price was only about 20% higher than when we replaced the same part in 2008). He ordered the part during the service call on Dec 26, the part arrived on Dec 27, and Manuel returned to install the new part on Dec 29. Our oven is nearly 27 years old and we are grateful to keep it for many years to come, thanks to Manuel 😊

Ramón is professional, knowledgeable,, meticulous efficient, courteous and punctual. He quickly fixed the issues left by previous incompetent sears technician that left our stove unusable because he caused a gas leak by reassembling the stove incorrectly. Highly recommended Ramón.

The last repairman was absolutely awful. I'd like to talk to someone in management but everything is Ai with them now so you can't contact an actual human. This has been a 2 plus week long nightmare. Repairman #1 has been here twice. The 1st time he said the problem was x and he fixed it, good to use. We got almost 2 loads washed and it was doing the same thing. I called back and a 2nd repairman came out. He said it was the same type of problem but a bit more serious aka required new parts. He had to take the unit apart, take photos and do a bunch of steps , all of which was good. He actually ordered 2 different parts as another item needed replacing too. The parts finally arrived and appointment scheduled. Repairman #1 showed up, serious attitude and said 2nd part wasn't necessary and bashed the other guy. Add to it a different repairman showed up during this to help #1 except he did nothing. Literally came to the back door and talked a minute and went out front to smoke. There's a whole bunch of unprofessional, shady, fishy bs that happened. Short version of that is the guy replaced the 1 part and left with the 2nd saying it was wrong part and that it wasn't covered by warranty, oh and who knows how long the old parts will last. I'm going to keep trying to get a human aka manager because even my husband heard the initial conversations the 1st day ..if I'd have known how bad this company has gotten I'd have never renewed the warranty. 9 years we've had good service but everything has changed. I wouldn't recommend them if my life depended on it at this point. Oh and the parts the guy left with did look like the right ones as we've replaced them before. Shady and he lied

I needed a dryer repair. Loyal Appliance responded and gave me an appointment promptly. Art came on time and gave a fair estimate. Their service, the timing and the value worked for me perfectly. 100% recommending to everyone

My washer stopped working unexpectedly. All I needed to do was calling Loyal Appliance repair. They have the best service, the best technician - Art, ​and the best price.

My dryer was not working and the clothes were always coming out slightly wet, luckily I was able to find this company, Arthur arrived on time and fixed it for a good price.

I had a problem with my dryer it wouldn't dry my clothes. The guy came on time he checked the dryer and found the problem he told me he can fix it tomorrow because he doesn't have the part. He came next morning and fixed it. I am greatly satisfied with his work. I really recommend this company.

My dryer was making some really loud noise and was irritating me so I went straight to google to find a reliable company to help me out. One of the first results I got was loyal appliance repair and so I checked it out. I called them and they responded immediately with their schedule. We planned that they would come to check my dryer out. The technician worked very professionally, and swiftly picked up on the problem. it turns out it was just the drum wheel and replaced it immediately with a spare part he had on hand. I highly recommend them and am really thankfull for their service.

Was able to schedule a same day appointment for a dishwasher installation, best guys in town!!!!🙏

This guys are perfect in every aspect. They came on time and did the job same day. Art the technician is super friendly, knowledgeable, professional, and informative. He not only found the problem and fixed it for a great price but also answered all my questions. I will be using only them from now on.

This guys are heroes. At this crazy hot days, my fridge started to give up and was not cooling. They were super nice and professional from the first moment when they picked up the phone. After arriving and quick diagnosis they gave a reasonable estimate and completed the job on the spot. I am highly recommending Loyal Appliance Repair for all your appliance needs.

If you need a professional, reliable, and honest technician to come on time and fix any problem you have with your appliances for a reasonable price, call Loyal Appliance Repair right now. They fixed my old fridge the same day and left my home nice and clean. Now I also have a nice magnet business card on my fridge door and will be recommending their service to all my friends and relatives.

I needed a dishwasher installed and they did such a great job in scheduling it as soon as it was delivered. Art came on time, uninstalled my old dishwasher and installed the new one. All in one day in a super professional manner and for a very reasonable price. I am going with this company from now on and will recommend them to all my friends.

My dryer went cold yesterday towards evening and Loyal Appliance repair were the only ones to pick up the phone when I called. Art came today afternoon and now my dryer works as new! They are most professional people I have met in the area and I will be using only them from now on. Great service, great stuff, and great price.

I can't thank Lloyd enough for their incredible service! Our built-in oven had been jammed for a month, and we were completely stuck, unsure of how to fix it. After calling around to several places with no luck, I reached out to Lloyd. Gene was the technician who helped us, and he was nothing short of amazing.

Gene was super knowledgeable about vintage appliances, and he immediately understood the problem we were facing. He was really honest with us, explaining different scenarios, and gave us a straightforward suggestion—try using a screwdriver to hit the bottom of the oven. It sounded too simple to work, but I was willing to try anything. To my surprise, it worked like a charm!

What really stood out to me was Gene's honesty and willingness to actually listen to my concerns, something we didn't get from other service providers. He didn’t try to upsell us on unnecessary repairs—just gave us practical advice. I can’t recommend Lloyd enough for any appliance needs. Gene is a real professional and someone you can trust. I’ll definitely be coming back to them in the future!

They fixed my dishwasher the same day for the best price possible. Art is very knowledgeable, professional, friendly, and honest. He not only repairs the appliance but also explains how to use and maintain it for years to come. I will be recommending Loyal Appliance repair to everyone who needs appliance repair, installation and maintenance.