The Best Washer & Dryer Company in Poway

What Poway customers say about local pros

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  M P

  08 June 2026
  1

  I was assigned this repair company by my home warranty company. I took a half day off work waiting for the technician to arrive (4 hour window), they never did. I even called them as the window closed and they said they’d call me back. Never did. Reading all the negative reviews, it makes sense. I think the only way a terribly run repair company like this can stay in business is through home warranty collaborations that feed them business.

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  Catherine Lattimore

  08 June 2026
  1

  if I could give them a negative rating I would. their communication is AWFUL. I went through my home warranty and typically the provider calls to set up an appointment. They never called , I called to set one up and they were booked a week out. Then they told me that they would order the part for my washer same day because it would take 8-10 business days. of course they did not order it. I called almost every day to set up an appointment for them to fix it, they kept saying they couldn't until the part arrived. I would ask for the tracking number, they would never provide it. I did get a call back after 1 week of waiting for a manager. he was helpful with a tracking number. the part came in, I never received a call to set up an appointment. luckily I called, then they told me they couldn't fix it for over a week. still I have a broken washer and a 6 month old baby at. home. they are AWFUL AWFUL AWFUL.

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  robert bartel

  08 June 2026
  1

  The reason they’re getting one star as they went ahead and canceled my service appointment without notifying me making me wait all day and with no call missed work I had no choice on picking my Company I was using home warranty. They recommended them I don’t.

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  Daphne peace

  08 June 2026
  4

  Typically when we look for a company, we avoid the ones who are poorly rated . Such is the case with me when American Home Shield dispatched out Antech Appliances on 10/15 . I cancelled the service call based on the poor reviews. Then I thought well I really need my washing machine fixed and maybe they aren’t that bad after all . I called AHS again and again they Dispatched Antech Appliances. The first tech that was out 10/18 was kind courteous and professional. He told me that I needed a circuit board and he would order the part . On 11/1 he the came back and installed the board and said he fixed it . He was about to leave when I insisted on turning the machine on. The machine was still not working . He trouble shot the issue again and after a long while determined another part was needed on the lid . That was causing the machine to not start . I said fine he left and our third visit a few days later and yet again another part was needed . Please keep in mind I have tenants who need the machine who are being inconvenienced as well . Well so far nothing really good has come from me giving an underdog a chance . I’m still waiting about a month for the machine to be repaired. Will post any updates here as well . I also hope that because I’m posting this it wont negatively affect their ability to at some point resolve the issue with the machine . Fingers crossed! Update : 11/15 Technician came out and replaced the part and fixed my washing machine . All the technicians have been kind. The operator was also courteous when booking the appointments .I’m not sure where the disconnect is or why it took a month to resolve. However , Since they did repair the machine, My 1 star rating goes to a 4 star to be fair as I’m happy with the fix as are my tenants! The underdog did come through and I’m pleased with the results. Thank You !

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  Irma Robinson

  08 June 2026
  5

  Very happy with your service. Although it took a while to get all the parts and get everything installed. I’m happy with the end result which is a refrigerator well fixed.

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  Edmond Weirick

  08 June 2026
  2

  On July 13th, I submitted a repair request through American Home Shield because my refrigerator stopped cooling. Two weeks later, the repair person showed up and spent one minute determining that my compressor required replacement. Two weeks from that date, Antech still hadn’t called me to provide an update on the repair, so I started calling. I took the initiative and called them every day to get a status and every day for four days, they told me “the part is scheduled to arrive at the end of the day.” Every day, I had to call them because they refused to keep me informed of the delay. I filed a complaint with the Better Business Bureau due to their lack of communication and lackadaisical approach to fixing my refrigerator. One week after filing the complaint, I finally got a repair person to my home on 19 August (5 weeks after submitting the original repair request through my insurance provider). The automated system kept me informed of this, as yet again, Antech refuses to reach out to the customer to inform them of anything. I had my garage door open and was working in my garage, when the repair person pulled up. He was in a personal vehicle, not wearing anything indicating he worked for Antech. He walked into my garage and immediately start messing with the refrigerator and starting the repair. He didn’t introduce himself, he didn’t tell me who he worked for or why he was there. He replaced the compressor, moved the refrigerator back where he found it, and nodded as he walked to his car. Minutes later, he left. No invoice, no discussion on the repair or steps to prevent recurrence, nothing. This company is unprofessional and should not be contracted for repair work. I reserve one star reviews for complete dissatisfaction with no resolution. I am rating Antech two stars because they did eventually get my refrigerator back up and running.

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