Plumbing reviews in Rancho Cucamonga, California

Worst company i have ever had the misfortune to deal with. Called my home warrenty company that my AC was not working. Because of the holiday weekend i did not get a call from the repair company until tuesday morning. When he showed up my daughter told him there was no air blowing and before it broke down it was not cold. He replaced a motor heard the unit inside turn on them grabbed his stuff and left. Never checked to make sure all was working correctly. It's not working. When i called him directly about it he said he would get back to me and work me into the schedule, the next day. It's 90 degrees in my house. Don't ever use these people.

Man I've been stressing all weekend about my AC because of these reviews. I just had to pay out of pocket for a brand new water heater last month so this was just, ugh. The AC leaked through my ceiling a couple weeks ago, causing a bubble and then it stopped cooling my house on Friday so I put a request to my warranty and they assigned these guys. Unfortunately it was the weekend at that point so my house was between 85 and 91 the whole weekend. I tried to call on Saturday but no luck. He called me back first thing Monday morning though and said he would be here between 10-12, he got here at 1030. He looked in the back said something with a C was broken, went up to my attic and said that looked fine, the line was clear. That maybe it was the dirty filter causing it to leak. There might be an evil spirit involved with that as well, lots of things were going wrong in a short period of time so maybe the sage fixed that problem. Anyways...He was going to swap the filters for me but I have misplaced the entire box I ordered a few months ago, sigh. He went out to fix the "C" thing, let me know its fixed a few minutes later and that the warranty would send me an invoice. My house is currently at 79 degrees and its never felt so good before. I am happy. Thank you.

This company was chosen by the home warranty company. They called back the next day, I was at work and could not be off for the next 2 days. They said they were going to call me back and never did. I don't think they have a customer service. The person sounds like they work out of their home. Poor customer service

I was referred by my home warranty company and I had to contact them after 2 days. They said they would call and set an appointment the next day. Didn’t hear from them, so again I called. They start an appointment window. They never showed up during the window so I called. They said he was there and sent me a picture and address from someone else’s house. I explained that wasn’t my house and he said the tech would be there after. I questioned why I had a window and had someone there, he told me to cancel the request and find someone else. He lied to the warranty people and was extremely rude to me. This was the owner! Don’t use this company. I wouldn’t trust them to fix my stuff with how unprofessional they are.

No problem at all, the person in charge very helpful and understanding..Send the Tech and fixed my Heater after being inoperative for more than 2 weeks. Very happy with their Service, will do it again gladly….11-29-2024 Thank you…..!!!!

Old Republic Home warranty sent these guys out to replace a water heater. I didn't really care for the service when they were here, did a pretty lousy job with the install. The big thing was they had the pressure release line stop about 5 ft off the ground and about 16" away from the copper drain line that it is supposed to hook up to (that goes outside). My wife asked about it and they said (in regards to the drain line that went outside) "it was old and not needed". Looks goofy but OK I guess they are the professionals after all. Well 2.5 years later and I am selling my home, the buyer gets a home inspection and the inspector says absolutely not, having a release line 5 Ft off the ground (cut off) is not to code. I call Superior first, send pics and explain the situation. He wants to charge me again to send someone out. After lots of back and forth he tells me that they would not have done that implying that myself or someone else got in may garage and took off 16" of copper. I called the warranty company and insisted that my complaint go to their "vendor relation" person (which is running the complaint up the flagpole I guess). Basically they do not care about individual reviews (have you seen them respond to any previous complaints) as long as they have the source which is these warranty company's they are happy. SO, if you have an issue be adamant with your warranty company and maybe if they get enough complaints they will shut them off and then the company will have some negative affect for their terrible work and service.

Our homeowners insurance set this company up to check/repair 3 plumbing issues. We called them the minute we received an email from them and the man was extremely rude and barked that he'd call the next day and that the work was only for a toilet. He never called and we decided to have our own plumber do the work because our attitude was if the person was that ugly on the phone we certainly didn't want them coming to the house. Lost our trust and respect in 2 minutes of conversation.

As many others stated I was referred to this company by my home warranty OLD REPUBLIC. I had already gotten a diagnostic from a different company regarding my air conditioner but old Republic insisted I go through a service provider in their network so they sent this guy out. The first company had just told me I was low on refrigerant and they recommended 2 pounds however Two days later ADEL (owner of superior plumbing ) Comes to check it out There is all the sudden a leak in the service valve, Which wasn’t there when the first technician left. He then states My home warranty won’t even cover it because it’s under manufactured warranty So I end up going through this first technician that came out, but now the first technician notices that the unit has been tampered with stating that the leak was not there before, and someone intentionally tampered with it. I then call Adel And explain to him what the technician just told me and how he must’ve tampered with my system because he was the only other one to come out and check it. He was immediately rude loud and very unhelpful, stating how Lennox is known to have these type of problems with leaks in the service valve and that he doesn’t work with Lennox And even went so far as to state that the other company I went through was a scam and rips people off. At the end of the day, I believe this man is responsible for tampering with my system and now I’m stuck with an even bigger bill to fix it, but I’m definitely not going through him. Beware.

Run away from this company! I wouldn’t let them touch my house even if it was for free! They are horrible inexperienced personnel that only make your issue worse. They are a fraud and up charge insurance companies for issues you don’t need. My shower handle was stuck open. They came out and accused me that I tried to fix it and broke it even more my house is new and no one had worked on this bathroom before except their tech. We witnessed their tech Robert break the shower handle even further when he should have been using a special tool. Then they claimed they needed to tear my drywall off behind the shower to fix it and up charged American Home shield almost $1000 to fix it. The owner Abel or Adel is extremely rude condescending over the phone with poor treatment to customers and is only trying to squeeze every penny from you. I called AHS warranty and they sent out SOCAL plumbing and the tech took 15 mins to fix my valve and handle. Please save your self time and run away from this company!

What is the with the bad reviews?!?! Seriously, this company is one of the best I have ever had the opportunity to use. Let me tell you.... Southern California beginning yet another round of extreme heat and of course the AC in my house just stops working. Called Home Warranty company and the first company they sent me to - NEVER CALLED BACK. Even with the ceiling fans on the house got up to 90 degrees. Called warranty company again and I was given this company. Looked online saw the reviews, and frankly was terrified. This morning Devon showed up and fifteen minutes later it went from 81 in the house to a lovely 74. Bottom line - will use again, will recommend to all my friends, will leave this review and another one on Yelp. Will use again. Will request to use again through home warranty company. Excellent!!

Ive had to deal with this company a few times and the way the manager spoke to me was out of line and so disrespectful he was raising his voice and being so belittling. I would NOT recommend this company to anyone.

Wow! All the other one star reviews are very very correct. I just had the same experience. Had a tech here two days ago, woke up this morning to cold air blowing out of my furnace for an hour and a half. When I called to tell them, I was told there was nothing they could do if it was working when they were here. I said you can’t diagnose? The guy that answered the phone was an idiot. I told Old Republic they need to drop this vendor now!

I was referred to this company through my home warranty. Based on the reviews I was scared about the service I would receive. I was quite shocked when they came out the next day. Robert was professional and informative. Said they would have to order parts. To my surprise the following week they came out and installed a brand new ac and heating system. I did not get the name of the 2 techs but they were great. Took them all day. Very professional. Cleaned up so well you couldn't even tell they were there. So my advice is not to always listen to the reviews.

I just had the tech leave. I wish I would've caught his name, but he was professional, communicative, and most importantly fixed out air conditioner. I submitted my service ticket through the warranty company, Old republic.After reading the reviews I was very worried. However, he did what he was supposed to and was good about it. I submitted my ticket on Sunday, by Monday mid-day they came out and fixed it. I did call in the morning, because I wanted to confirm my service request was received. The tech called and scheduled same-day repair. So thankful it worked out.

The company gave us one set of information and then very differing information to our warranty company. When we called for clarification the individual who answered stated, “well I’m a liar then” and hung up on us. Our AC unit is covered and if the operator/dispatcher/owner actually cared about his customers OR business, he’d get honest and his story straight. But sadly he is a liar and could have had the repair contract. I hope that the repair individual that came to our house finds new employment as he is too good to be working for such a disreputable and disrespectful entity.

Same as everyone else. I was referred to this company by my home warranty (Old Republic). They scheduled someone to come out without calling me. Luckily I called them so I was able to leave work to be there when the technician showed up. They looked at my AC then left because they needed to run it by the warranty. Superior hasn't called me since. I called them to schedule with them after the warranty said they wouldn't cover it. The owner, Adele, said he'd call me back. Never has so now I am looking for someone else. If you have a home warranty just know, unless it is covered, this company isn't going to help you.

Stay away from this company! I was referred to them by our home warranty company. To start off when I called the guy was very short with me and kept cutting me off while I explained the issues with our a/c. When the tech was here he was also very rude and talked to me like a child and told me it’s normal for our a/c unit to trip the breaker and freeze up. Yea ok guy. Before he left he said he couldn’t see any issues with the system but he would let our home warranty company know we needed a new fan. That was over a month ago so today I call our home warranty company to find out he reported there were NO issues with our unit!
I called Superior to ask why I was told something different than what was reported and the person on the phone yelled at me “there were no issues with your unit!”
I think someone needs a lesson in customer service

My home warranty sent this company for a leaking bath tub faucet. Michael could not unscrew the pipe to change the cartridge. He told me they would have to make a hole in the back wall, cut and repair the pipe. My home warranty could not cover the pipe repair or provide a contractor to repair the wall
I called Klaus and sons and they changed the cartridge in less than a half hour

There are many negative reviews, I wanted to add my positive experience. Old Republic (warranty company) assigned Superior Plumbing to my issue, which was a leaky pipe from a corner tub. Adel (owner, I presume) was very nice and determined my issue needed attention right away. He assigned a gentleman named Michael, who was professional and able to determine and fix the problem, once approval came through from Old Republic. When Adel missed my phone call, he called me back right away, apologizing for missing the call. Michael was able to cut the access opening and even took a video of my leak to show me, which turned out to be two leaks (both hold and cold). Now I'm just waiting for Old Republic to assign another company for the drywall repair. THANK YOU, MICHAEL, FOR MAKING A STRESSFUL SITUATION SO PLEASANT TO DEAL WITH.

If you take the time to read through the long list of satisfied customer reviews, you’ll notice something that stands out immediately: the consistency. Review after review points to the same undeniable truth about this company and its owner, Adel — they deliver exceptional service, every single time, without excuses, without delays, and without the runaround that so many homeowners have grown used to.

This isn’t a company that gets lucky with a few good jobs. This is a company that has built its reputation on years of showing up, solving problems correctly, and treating customers with the kind of respect and professionalism that has become rare in the trades. The praise they receive isn’t exaggerated — it’s earned through real results and real reliability.

One of the strongest indicators of a contractor’s true value is who trusts them behind the scenes. Home‑warranty companies don’t just pick random plumbers out of a phone book. They choose the most dependable, skilled, and proven professionals because their own reputations depend on it. When a warranty company sends someone to your home, they’re staking their name on that technician’s ability to diagnose accurately, fix the issue properly, and leave the customer satisfied. The fact that they repeatedly choose Adel’s team tells you everything you need to know. They rely on him because he delivers — not once, not occasionally, but consistently.

We’ve been using their services for years, and the difference is night and day compared to anyone else in town. Adel’s team doesn’t just show up — they show up on time. They don’t just fix the problem — they fix it correctly. They don’t just offer solutions — they offer the right solutions, backed by experience, technical skill, and a genuine commitment to doing the job properly. When they say they’ll be there, they’re there. When they say they’ll fix something, it gets fixed. And when a problem is complicated, they don’t guess or experiment — they diagnose, explain, and resolve.

In an industry where too many contractors cut corners, rush through jobs, or leave homeowners with temporary patches that fail weeks later, Adel stands out as the rare professional who takes pride in doing things the right way. His integrity shows in every interaction. His expertise shows in every repair. And his reliability shows in every appointment he keeps.

There is simply no other plumber in town who matches this combination of skill, punctuality, honesty, and long‑term dependability. Adel and his team have earned our trust completely, and after years of working with them, I can say without hesitation that anyone who hires them will understand exactly why their reputation is so strong — and why so many customers refuse to call anyone else.

The two young men were so pleasant and respectful my wife and I felt completely at ease. They heard me out and walked me through my assumptions lol and allowed me to see how those assumptions were not right and quickly assessed and fixed the actual problem. I'd recommend these two to mother!