HVAC reviews in San Jose, California

These guys are top-notch. Scheduled a repair on the same day my old heater failed, sent someone into a tight spot and got it up and running. Impressed by their efficiency and professionalism - already looking forward to using them for my upcoming renovation project.

Beware of this contractor: expect a long wait for heat.

The company dropped off after two diagnostic visits, ceasing all communication for an entire week. I followed up multiple times with no progress reports. It later emerged that the assigned technician had taken leave, and the case was simply forgotten. If you need reliable furnace repair, avoid this company unless you're prepared to wait weeks for a response.

I hired Service Champions to inspect my water-leaking HVAC unit, which prompted Juan, the technician, to visit. He was approachable, skilled, and willing to answer all my questions. He demonstrated where the leak was occurring and showed me areas of severe rust inside the unit. He warned that running it in this state poses a risk. He then laid out my options clearly. I'm extremely satisfied with Service Champions, having worked with them for years - their service always meets my expectations.

Juan arrived right on schedule, which is more than I expected considering the tight time window. He was very nice and took extra time to explain what he found during his inspection of my HVAC system. However, for a quote, another technician needs to come out to measure the space and discuss installation options, which may add to the overall cost. Given that, I'm hesitant to move forward but might reconsider once I get a proper estimate.

Our customer service representative showed up 90 minutes late without notice. We had to call them to find out what was going on. They seemed uncertain about most aspects of their work. Only one quote was provided, for a option they claimed couldn't be done. It's unclear why we were sent that specific quote when the others wouldn't be feasible.

We've been with this home services company for semi-annual checks, thinking our gas furnace would last another couple of years. But when we had our November inspection, it turned out the secondary heat exchanger was failing and cracking. We couldn't use the furnace anymore. The team stepped in right away, arranging a meeting with an advisor on a Saturday to discuss options. They recommended replacing our unit with a heat pump system, which we ultimately went with. They handled all the paperwork, obtained the necessary permit, and had it installed just 5 days later - even on a rainy day. We appreciate their monitoring service, swift response in our emergency, and the discounted services as part of our membership.

I paid $15,000 for a new Lennox E30/S30 heater. Six months in, I requested the installation of a remote access system with my smartphone - the technician spent over an hour trying and failed. He demanded a $89 service fee before leaving, which I refused to pay. The encounter turned aggressive. Two years later, the unit stopped working. Despite calling seven times, they've refused to send a technician because I didn't pay the fee.

This experience has left me stunned - 50 years in San Jose and never encountered anything like it. As a business owner myself, I'm willing to spend $15k to expose this company's unethical practices. Avoid them at all costs; I'll take my case to small claim court next.

This company's sales pitch was laughable. A technician shows up to repair my furnace, but demands I replace it instead. The excuse? Superficial surface rust on a few areas. To pay for this "expert" opinion, they charged me $89 upfront - which is now going to be reversed as the company agreed with me after I spoke to them shortly after the technician left.

I was patient while he went on and on trying to justify replacing the entire unit. What he didn't mention was that a simple temp limiter would fix it. He acted like I was being rude when I cut through all the unnecessary explanations, which apparently offended him so much that he threatened to leave without completing the repair.

The real kicker? If they can't apply the service fee to the bill because the technician refused to do the job, then you don't get the fee. This experience was a complete waste of time and left my family shivering in parts of the house that aren't heated.

Jose from Service Champions did a fantastic job for us. We needed a replacement shower drain cover because our old one was 25 years out of date and cracked. He delivered a brand new shiny cover that replaced it quickly. The finished product looks great, and Jose's extra effort was well worth the cost.

The technician identified the issue and made the necessary repairs. They thoroughly checked the heating system to ensure it was working properly, even though my unit is relatively new. The problem turned out to be dust buildup in the lines - a common issue. The service person's expertise and courtesy were greatly appreciated, as they worked efficiently within our warranty coverage.

Juan was fantastic - he broke down complex info in simple terms without any sales pitch. The work was excellent, and I loved how quickly they handled my initial request. As a new customer, the service exceeded expectations. I'm switching from other AC providers and will only go back to Service Champions.

Our technician was top-notch, exceeding expectations. He addressed every question we had about the system, providing clear answers. Having someone of his caliber visit our home reassured us that we're in capable hands. This confidence is shared by my neighbors who've chosen Service Champions as well.

Service Champions did a great job at my place, checking everything out except one thing that needed to be replaced. They worked fast and were super nice - really recommended them and the whole company. I've been using them for over 10 years and they've always delivered.

The service was prompt and efficient, with a reasonable price tag. The technician arrived three hours after I called, quickly diagnosed the problem, provided evidence, and fixed the faulty air conditioning within an hour. In contrast, my previous attempts through First American Home warranty and Air Expert were a complete failure - taking six days to resolve the issue, lacking professionalism, and ultimately costing more. Thankfully, Service Campaign showed up when it mattered most, providing much-needed assistance in the Bay Area.

I had a great experience with Dakota, who came to my place to fix my unit. He was meticulous, courteous, and answered all my queries patiently. He did a fantastic job and took good care of me. I'm looking forward to seeing him again. Thanks to Service Champions for sending such an excellent employee!

The company consistently delivers a high level of professionalism across all interactions, from phone representatives to on-site technicians like Bailey. Today, Bailey's service was exceptional - he greeted me warmly, explained each step clearly, and took the time to address my concerns thoroughly. His friendly demeanor made the experience seamless, and his insightful advice proved particularly helpful.

I'm still waiting for an accurate invoice from Service Champions after scheduling an appointment to fix issues with my Carrier furnace. The president's email is not reassuring.

As someone who took the time to address concerns via email, I have one pressing question: why did the technicians behave so dishonestly? The first tech lied about the cost of parts needed to fix my furnace, claiming it would be over $2200 each when the actual price from Carrier is under $200. This seems like an intentional attempt to push clients towards buying a new furnace.

The second employee took this even further, stating that the original furnace cost 200% more than what the Lennox supplier in Milpitas charges. It's suspicious and raises questions about whether employees are being instructed to mislead clients or if there's a financial incentive involved.

What's concerning is that Yelp reviews complaining about the San Jose office have similar patterns as other complaints, including my own experience with the same behavior from this office. This isn't just coincidence; it suggests intentional deception.

The lack of knowledge displayed by the lead installer makes me wonder what kind of quality control your company has in place. I've suffered extreme physical distress, anxiety, and stress due to this experience, not to mention struggling to sleep in a freezing bedroom.

Called for a routine maintenance check on my 16-year-old furnace, which still functions as expected. The technician suggested replacing my metal filter with a paper one to improve efficiency, and I appreciated his guidance. Given my older furnace's history, I opted for a more affordable monthly payment plan of $11.99 instead of the initial quote. Thanks to Service Champions (Juan) for their helpful advice and proactive approach.

We had the HVAC unit installed, which included a heat pump, by this company. Initially, it was working fine, but after some issues arose, we discovered that they'd used the wrong wiring, which couldn't handle the load. When it got cold a few months later, the AC stopped working until another installation appointment was scheduled because supposedly someone else had messed up. Now, the heating wire issue is causing the entire system to shut down. I've been trying to contact them for weeks, but their help desk isn't getting back to me from this office. To be honest, their service has been appalling. We could have saved money and gotten a more reliable setup by choosing someone else. Their claims about customer service are just empty promises when they're counting on your money - avoid this company at all costs.

Jose was extremely thorough in his inspection and took the time to explain each detail. He left the area spotless, removing all debris that had fallen from the attic. His attention to detail is impressive and his professionalism is greatly appreciated.

Jesse provided clear explanations about my current HVAC system status and potential needs. As with previous services, I've had consistently excellent experiences with maintenance and a proactive approach from your team.