HVAC reviews in Sun Valley, California

After multiple reschedules on their end ,we finally had a technician come out to our home on August 2. He told us that the home warranty company required him to come and verify that our issues were what we claimed and then they would schedule a repair. He was at our home for about twenty minutes, super friendly and said we would hear back about next steps.

Ten days on now, it says that our claim is completed and closed. The guy at the home warranty company said it had been fixed. When I called this company, they told me the technician did not find any mechanical problems and took photos to prove he came out. Apparently hot air coming out of an air conditioner is not considered a mechanical problem. So that is their story and they are standing by it apparently. They lied about doing work to the home warranty company and said there was nothing wrong with our system. The woman I spoke to on the phone was indifferent and didn't seem to understand why there was an issue.

Guess I’ll add in to the 1 start reviews that are already in abundance…

We were connected to this company through First American Home Warranty. They came out to check our AC that was not working properly. The technician diagnosed the problem but said he was unable to fix it because he lost one of the tools. They scheduled to come back 2 days later.

2 days later, I get a text saying they have to cancel because it’s raining. He says he can come back 5 days later. First of all- there was no rain. My home is about 40 min from where they are based. I sent a screenshot of the weather app showing there is absolutely no rain. I also said it’s HOT summer and I have 2 babies at home with no AC. I asked to speak to a supervisor to get a sooner response time or prove there is literally no rain. The technician refused to provide me with a suppressor’s phone number.

Active Air then cancels my appointments altogether with the home warranty service and says the refuse to work on our property. What an unprofessional company.

I had the worst service with this company due to scheduling and parts. The lady handling appointments had to cancel on me three different times and not expedite the servicing because of an error on their end; call-outs, overlapping appointments, concerns with the rain, etc. Between Jan 19th and February 8th, during the heavy storms, I was not able to get an immediate follow up from the first visit to fix the furnace on a new system. When the technician arrived I was told I would need to replace a part, however, after going going with another company they corrected the problem within 30 minutes due to a valve/port not being fully opened. Not worth the headache to have them to come out. Don't waste your time!!!

I guess I should have read the reviews on this company before I allowed First American to send them out to repair my HVAC. I have been in the home since 2003 and NEVER had a problem with the heating or air conditioning system until last week. The technician showed up today 2/21/24 and was up on the roof for about an hour. When he was leaving he told me that he was going to have to submit a claim to First American to have a number of items "Replaced" and that should take about a week once they approve the claim. This evening I get an e-mail from First American denying the claim all together stating that the technician claimed parts were "missing" and that this unit would no longer be covered under my home warranty until I had it repaired by a licensed HVAC company & provided proof of that repair. I'm sorry , but how has this unit been working for the better part of thirty years with missing parts? This company is shady at best and I will be contacting the Better Business Bureau as well as my home warranty company for resolution. So now it's the middle of winter and I do not have a heater in my home unless I pay to have it fixed. I am beyond pissed.

Excellent experience.

Only licensed professionals allowed to purchase here.

Friendly workers are always willing to lend a hand.

Wholesale pricing is the only option available - would've been helpful to know that upfront from Google.

One of the top-notch suppliers I've had the pleasure of dealing with, thanks to their friendly staff.

This place has excellent products for my heating/cooling needs, and it's also affordable.

I've relied on Johnstone Supply for my HVAC needs for two decades, thanks to their top-notch customer support and reliable service.

Excellent service provided by friendly team members.

I've relied on this company for all my contracting needs for years. They're truly one-of-a-kind in terms of service and expertise. David stands out as exceptional, while Brooks is equally impressive. The entire team consistently goes above and beyond to support customers with unique requirements or requests. Don't bother trying to shop wholesale if you're not a licensed contractor - they're clear about their policy.

As a seasoned trader, I've had the pleasure of working with Jonstone Supply for 22 years now. It's a trade-only store, plain and simple. They don't cater to homeowners; if you need A/C work or specialized parts, you'll need to look elsewhere. That being said, they're invaluable to licensed contractors like myself.

I've learned a lot from YouTube tutorials, but high-voltage repairs and Freon work are best left to professionals. If the team can't source something for you, they'll help facilitate that process. I appreciate their commitment to supporting contractors like me. Thanks again to Sun Valley Jonstone Supply for 22 years of reliable service.

This place is like a playground for grown-ups, a one-stop shop paradise for HVAC enthusiasts.

This place rocks, everything's readily available, fast and hassle-free.

The staff is extremely courteous and efficient, prioritizing customer satisfaction with a prompt service, making it a solid recommendation.

The staff was extremely pleasant and courteous, making a positive impression.

I was left waiting on hold for a significant amount of time before being disconnected. When I tried to follow up, there was no response after another lengthy wait period. It's concerning that they weren't available to answer my call even when it was just past 2 pm on a Monday - it makes me question their availability during other times of the day.

The technician found all the issues with the service and fixed them quickly, doing a good job overall.

The technician was courteous, expert and swift - a great experience overall, would definitely recommend without hesitation.

"The technician arrived promptly and was extremely helpful. They were courteous and went above and beyond to ensure a satisfactory service."