HVAC reviews in Van Nuys, California

As a landlord, I reached out to this company when my washing machine needed repair. During our initial conversation, their technician mentioned that the issue was with the machine being installed on tile flooring. It became clear that any repairs would void the warranty since the washer wouldn't be able to operate properly on such surface. Needless to say, I'm extremely disappointed and would advise others to explore alternative options.

I appreciated their service, which ultimately fixed my central AC problem after trying multiple other contractors who couldn't help. They're the only ones who succeeded where others failed, and I'd consider them for future work.

Great service from a friendly team. Thanks for the hassle-free AC installation and bonus wall digital thermostat - all done quickly and at a fair price. Appreciate the effort, thanks again!

Our dishwasher broke down, and Prime Master sent someone to take a look. They said it was a faulty soap dispenser that needed a replacement part. Eight weeks later, we still had no dishwasher, but eventually got the part. Unfortunately, the issue persists - it works exactly as it did before. We complained multiple times and were told they'd come on Saturday, but after waiting for three hours with no one showing up, we realized they weren't going to make an appearance. The phone isn't being answered, probably because they're too busy having a good time. When my husband researched the issue online beforehand, he found that others had similar problems with faulty soap dispensers - yet Prime Master didn't consider this possibility and wasted our eight-week wait for a part that might not have fixed the issue.

Tom did an excellent job fixing my AC on the same day. The price was very fair considering the work he performed. This company is trustworthy and won't overcharge. If you need reliable service without being misled, choose them.

I was pleasantly surprised by Prime Master's service. My AC wasn't working and I got quotes from other companies that said I needed to replace it. Prime Master offered a more cost-effective alternative, saving me money. Technician Gary arrived promptly and demonstrated professionalism. Overall, I'm extremely satisfied with the outcome.

Avoiding this company is a must after the terrible experience I had with them. The wait was agonizing - it took a whole week to get a scheduled appointment, only to be told the technician would arrive between 9am and 1pm. However, they showed up half an hour past that window without so much as a phone call. When he arrived, we explained our AC issue and were met with dismissal. He claimed it was outside his scope, saying it was an electrical problem - despite us doing our own research suggesting a possible coolant leak. His lack of willingness to investigate left us feeling frustrated and misled.

I got referred to this place by a friend who needed help with their own appliance issues. My wife's old fridge was on its last legs and we were about to buy a new one when a guy from this company showed up the same day I called. He identified a relatively minor problem that wouldn't have been worth fixing ourselves, but offered to do it at a price that was super affordable.

This company is utterly unacceptable. Their service is abysmal - I had to repeatedly call them, only to be told they'd follow up daily, which never happened. Fixing the issue took an inordinate amount of time, but even then, no attempt was made to return or rectify their mistakes. Every interaction with a representative was marked by a tone of disdain and staggering incompetence. Avoid this company at all costs; it's better for everyone that they're avoided, rather than suffering through their ineptitude.

I checked multiple review sites before calling this company, so I approached with some skepticism. With two young kids at home, our AC stopped working just as the hot season started. My warranty company sent them over. I was prepared to call a friend for backup, but Yuri arrived on the same day and got it fixed quickly. Within an hour, my house was cool again, and my little ones were happy. Yuri was extremely courteous and professional - he answered all my questions clearly and explained what he was doing.

I recently needed repair work done on my fridge, so I asked around for recommendations. A friend suggested Prime Master, who they said offer competitive pricing and discounts. I called them late in the afternoon and got a spot for the next morning. The technician showed up right on time as scheduled. What impressed me was how quickly the job got done - and to top it off, I received a 10% discount as a first-time customer. Overall, their service is top-notch, making them an excellent choice for anyone in need of home repair services.

Had a smooth experience without being taken advantage of. Got a call from them about my fridge issue and they sent someone out the next day. The customer service representatives were courteous and easy to communicate with, and the technician who came out was tidy and careful in their work. They fixed it within two days, which took some time since they needed a replacement part, but explained everything clearly, so I felt confident in their expertise. Overall, they handled things professionally and efficiently.

I'm extremely disappointed with this company and its employees. When they arrived, I asked them to inspect my HVAC unit, but instead of checking it, they immediately stated that they don't work with Nest products. They claimed this was because their system couldn't detect the issue, even though I have two separate Nests in the same condo that are swapped and both work fine except for one in my bedroom.

The problem is that when you switch the Nests, both display a "No Power" message. The company told me that I need to replace the entire Nest unit, but I'm not convinced it's just a wiring issue. According to the Nest's documentation, it claims to detect all the wires. So, if it can't see the problem with its own system, what could be causing it?

I asked about replacing only the faulty plate where the wiring goes, but they refused, saying that the entire unit needs to be replaced. I'm skeptical about this diagnosis and want more information. The company seems to be stonewalling me and not willing to explain their reasoning.

When I pressed them for a guarantee that replacing the Nest would fix the problem, they became dismissive and told me it was up to chance. They claimed that a new Nest would somehow magically solve the issue, but didn't provide any logical explanation or justification. This lack of transparency is appalling.

The worst part is the customer service itself. Every time I called, I was hung up on repeatedly, except for one instance where someone told me the same things without taking my concerns seriously. When I asked to speak with a manager, they were unavailable and left me in limbo. The whole experience has been incredibly frustrating and unhelpful.

I would not recommend this company to anyone. Their employees seem clueless about their own products and are not willing to listen to customers' concerns. They're more interested in selling new units than providing genuine assistance or resolving issues.

The technician's work on my heating system was very satisfactory. The installation process was thorough and well-executed, with all necessary steps clearly explained before they began.

The entire process was excellent from start to finish. The installation team did an outstanding job setting up the HVAC system and explained its operation clearly.

Working with this HVAC company was a straightforward experience. The technician showed up on time, was courteous, and had the necessary expertise. They verified the repairs to ensure everything functioned properly afterwards.

Good experience with this company from start to finish. The new heating/cooling system is working fine and relatively quiet.

We hired a local HVAC contractor who showed up promptly. They fixed our heating/cooling unit efficiently and ensured it's now running smoothly. We're extremely satisfied with the service.

They did an excellent job fixing our heating system quickly and safely.

I had a solid experience with this HVAC company. Their team showed up on time, got the job done efficiently, and delivered high-quality work. They set up my service promptly and stuck to their schedule. Overall, I'd consider hiring them again for similar needs.

They did a good job. The tech explained things clearly before starting, and it took less time than expected. Their customer service is top-notch – I'd definitely recommend them to others.