Plumbing reviews in Aurora, Colorado

The first tech’s that came did not resolve the problem and they told me that I would need to spend lots of money to fix backed up sewer lines I paid them and they left me with the same problem I had when they showed up. I was so frustrated so I called back and spoke with Dominique and shared my concerns as I’m disabled with limited resources. Dominique scheduled me the same day with Rory Ashley and thank God she did! Rory listened and took care of my problem. I paid more money to get the job done but as long as Mr. Rooter employs Rory and Dominique;I think I may remain a customer.

They showed up promptly. I really appreciated that. They did the work well and fast. They are my go-to plumber.

Fast reliable came within two hours of being called. Don't try to stick you with unneeded Work like other companies.

As a A licensed contractor for years, I’m embarrassed that I accepted this price. One site visit and then after hours, a ten minute repair. Fair and reasonable never enter the discussion. Watch out for pricing!
Job was completed but next time I’ll look harder at my options.
Bob Brungardt
Previously RMB Construction

I hired Mr. Rooter for septic-related work at my property in Arvada. While some portions of the work were eventually completed, the overall experience was prolonged and very frustrating due to unresolved technical issues, repeated mechanical failures, and conflicting permit information.
After the new holding tank was installed, the grinder pump still was not working for quite some time. After their initial electrician was deemed too expensive for their budget, Mr. Rooter sent out another individual to evaluate the system. He was able to restore electrical power to the grinder pump, but stated to me that he was not a licensed electrician and was unable to determine how the septic alarm system was supposed to be wired or activated. The alarm issue was never resolved despite repeated follow-ups.
The grinder pump later stopped working twice after Mr. Rooter’s work, and in both instances, the failure was caused by foreign material lodged in the pump impeller.
The first failure was caused by construction debris lodged in the impeller. The debris was definitively identified as a tab on top of an access cylinder that had been removed in order to stack another one on top of it. This obstruction prevented the pump from operating properly. I had to personally pull the pump out and remove the obstruction. After doing so, the pump was operational.
The second failure occurred after Mr. Rooter’s septic specialist was on site. I personally witnessed the technician cut the rope used to raise and lower the grinder pump, and I also saw a portion of that rope fall into the holding tank. That rope later became lodged in the pump impeller, causing the pump to stop working again. Again, I had to personally pull the pump out and remove the obstruction. After doing so, the pump was operational.
In the beginning of the project, I was told multiple times, from multiple Mr Rooter employees that “a permit was already pulled or going to be pulled and I would be supplied with it”. Later, I was told by one of the same employees that “no permit was needed.” After independently contacting Jefferson County Public Health, I was informed that, indeed, a permit was required for this type of septic repair or replacement.
Despite the unresolved alarm issues, repeated pump failures, and outstanding permit concerns, I ultimately received a demand for payment in full. Within 8 days, a notice was sent to me, via certified mail, that my home now has a Mechanic's Lien filed against it.
I’m sharing this experience so others know who they are dealing with and so that they ask very specific questions upfront about permits, licensing, pump handling procedures, alarm systems, and final inspections, and to get everything clearly documented in writing.

Tye Cox solved an issue for us in 5 minutes that 5 previous plumbers could not figure out! We had a sewage smell coming from our kitchen sink and Tye immediately figured out the problem and we could not be more grateful for him! He was friendly and thorough and took the time to explain everything. Also, the cost was very reasonable. Tye showed up at our house within an hour of placing the call to Mr. Rooter. Thank you Tye!

Cory was an excellent plumber. He was on time, answered my questions and cleaned up after himself. He did a great job and made sure that the sewer line was flowing properly.

My brother and I share a townhouse in Aurora Colorado. Recently we had a couple things go wrong with our plumbing.
First, we needed the faucet in the kitchen sink replaced. Mr Rooter sent a tech by the name of Colton out. He had us up and running in under 2 hours and he even cleaned up after himself. The next day I went to take a shower and the pipes kinda clogged up and the water just wasn't running well at all. Mr Rooter sent out another tech by the name of Josh this time and he diagnosed the problem to be with the hot water heater and replaced it.
The water in the entire house is running much better! It even resolved a pressure problem with the upstairs shower. It had been making an awful racket that you had to quiet down by messing around with the handle and the water diverter. That problem is now fixed, I had no idea that rust and settlement was causing this. We have signed up for a service that flushes out and maintains the hot water heater for a few years ahead. We also bought a bottle of drain cleaner enzymes that works great for the sewer system. Speaking of which was replaced by Mr Rooter a couple of years ago. All in all, I'd say that this is the company you want to call when you're needing something fixed or replaced.
Sincerely Mike and Eric Dedrickson
Aurora Colorado

Gage was awesome. Very friendly guy, and he was able to remedy our issue quickly. Plus Mr. Rooter is way more affordable than the other companies

Dispatch was able to get a plumber to me within an hour! Thank you! John Hooker was professional as it gets and went above and beyond. He gave me some tips for my D.I.Y. project and he checked my other toilets before he headed out! Outstanding and I appreciate it. 🫱🏻‍🫲🏿

Hunter came out to my property to do some preventative maintenance on my line and let me tell you he was AMAZING! Super nice and informative of the whole process. I will definitely be using and sending my friends to Mr rooter in the future

Friday night 3:35 p.m. and I had a sewage backup in my basement and the wife was not happy.
My first call was to P####L##e but they couldn't make out till 8:00 - 10:00a.m. Saturday. I called Mr. Rooter and they sent a technician (Will) out by 4:30 p.m.!
Will did an amazing job very last minute, coming out in the snow storm. He cleared the line, no mess and cleaned up afterwards! 5 stars for Mr. Rooter and big Will!
Thanks, Frank T.

Roy came out on time, communicated well and got my drain unstuck quickly! He went above and beyond to make sure I won't have issues going forward by inspecting my houses main drain line. I really appreciate his professionalism and hard work!

Just wanted to give KUDOS to the company that did my entire sewage line replacement a couple years ago and the follow up a real nice young gentleman named Beau came by the same day as my call!!! I was a little concerned about my toilet venting bubbles recently and by his knowledge and professionalism....let my know after checking the flow from the clean out that everything is A okay!! Really appreciate you Beau!!! Tim Hartman in Colorado Springs CO

Jim arrived in about an hour from my initial call, was very friendly and knowledgeable! He determined our solution and was fast and efficient in solving our drain problem! The price @ $95 (as advertised) was great!! I highly recommend Mr Rooter Plumbing of Aurora. Jim did a great job and I appreciated is positive attitude!
Louise

Never called back. Never showed up.

Been using BD for years on multiple properties. This High school football coach appreciate y'all 💯👊👍

BIG DOG ROOTER! I would highly recommend this company, they never disappoint and always get the job done! 👏🏼✔️

Great attitude, friendly, professional, very knowledgeable igured out a complex problem and reasonable price. Excellent and I whole heartedly recommend them.

Thank you! Big Dog for always coming through. They are very reliable, I would recommend this company!

Was able to diagnose our issue (was not a straight forward issue. Very helpful, personable and knowledgeable. Was recommended my a friend and I can certainly see why.