Reviews of local pros in Colorado Springs, Colorado

The cleaner we had was extremely efficient and communicative. He went above and beyond in cleaning our sectional and was very friendly. Will definitely use COIT services again soon.

I have used COIT of Colorado Springs three times in the last year and a half. Twice to clean the carpets and once to clean the duct work. They have have always been on time, courteous, and extremely professional. I have and will continue to suggest them to friends.

Made an appointment a week in advance and I received the email confirmation. They did NOT show up. I called and she had NO clue that I even had an appt. She did NOT apologize. I took the day off for this work to be done. They will be getting MY invoice for my day off. HORRIBLE customer service - don't bother with this company.

I have used COIT in the past. Am disappointed that they are charging almost $100 more to clean an 8x10 rug that they cleaned last year. They are charging $360 to clean the same rug they cleaned for $280 one year ago. When I called to dispute the charge, they came up with all kinds of answers and finally settled on an increase in sq. ft cost of cleaning... Quite an increase in price in one year. Feeling ripped off.

Not very happy with the service. I've never used Coit and so far the experience has been challenging. The estimate went well and today was the day to get everything done. I had 3 phone calls from 3 different Coit people this morning with 3 different times to show up for their portion of the work. UGH! This is difficult to fit in my schedule but I made it work - thanks to family! So, first guy shows up and does his thing then wants payment for his part. This created a nightmare. Essentially, each Coit service would be paid as they come and do the work so that's 3 separate credit charges or 3 separate checks. Really?! This is absurd! The sales rep said we wouldn't pay until everything was done but that isn't true. I called Coit and they transferred me to the accounting department so I could pay 'up front' for everything. The accounting gal said that I should have paid up front and not after the job was done. She said the salesman was just being polite when he told me I could pay when the job was completed. Really? Is this how Coit runs its business? I assume since it is a big company that it would have policies and procedures to follow. Another UGH! So, I gave the account rep my credit card number over the phone and told her that Coit guy #1 did an additional service which was $60 more than the first bid -- she thanked me because that wasn't updated in their system yet. So I paid $845. Next, i get another call, from another Coit person telling me that my drape sheers didn't make it through the cleaning process so I should have a credit for $101. Really? And he says he'll call his accounting department so I should receive a credit of $101. I haven't got the credit yet and may need to call the accounting department myself but I'm waiting until the end of the day to see how everything pans out before I hunt down my credit. Now, I would THINK that it would be so much easier to pay when ALL the work id done so if there are additions or credits, they would be accounted for before the final billing. Oh no, I have to go through this run around and ridiculous money chasing between the sales rep, the crew and the accounting department. What a mess!! Yes, they do a good job but because of this I probably will not recommend them or be a repeat customer. This has been nothing but a headache for me.

We had our carpets and dryer vent cleaned. Zach and Camden did an outstanding job. They were very professional and personable. We were comfortable having them in our house. At the end of the jobs, they cleaned up after themselves.

We were supposed to have someone come by between 11-1 PM for an estimate on cleaning our air ducts. That time frame came and went, but I waited until 1:30 PM to call and see what was going on because I like to give people benefit of the doubt. They called me back around 1:45 PM to let me know due to an error I was accidentally taken off the route list, but that they would come by my house in a couple hours to give me an estimate. It's now 5:30 PM and I haven't heard from anyone since they returned my phone call. I really doubt anyone is coming at this point. I understand mistakes happen, but I've wasted my entire day waiting for them to show up and can't afford to do so again.

They “cleaned” our tile and grout in the master bedroom and left a layer of Vaseline like substance all over the tile that was so slippery we had to put towels down to walk so we would not fall. That substance then got All over the carpet... not one of the stains came out of the carpet. Nobody has responded to my calls. Please do not use this service. It’s very expensive. Will dispute charges.

I hired COIT to clean the ducts in my home before moving in at the home inspector’s recommendations. The employee that came did not cover all ducts properly, and literally had a dust plume coming out of the first vent he did. Thankfully I was there and asked him to stop. He did, and kindly kept full payment and left (must pay ahead)
You literally could write your name in the dust he blew out of one vent in the living room floor. The only blessing was I hadn’t moved anything in yet. I couldn’t imagine cleaning their mess if there was furniture.
I first talked to local, then the Denver offices, then corporate. They all were no help, no apologies, just “this is rare! It may have been a problem with the way your ducts are set up”

I paid $900 to have to deep clean my living room myself after they trashed it

Let me start by saying that the staff was incredibly friendly every step of the way.

The issue with Coit is their garbage bait and switch business model that makes me not only never ever want to work with them but also make me want to hop online and give them the review their despicable business practice deserves.

I called them after seeing an ad for carpet cleaning online. When I reached their very friendly operator I was told I had called at the perfect time and qualified for a 35% discount! Well holy smokes! I couldn't believe it. That's a huge savings. They were very prompt in sending over someone (also very friendly but reeking of cigarettes) to come by and measure my home to get me a quote.

I had one medium sized couch, 2 5x7 area rugs, 13 stairs, and 500sqft of carpet that needed cleaning. Their quote came in at $520! That is with my supposed 35% discount! Am I to believe that this service would normally cost $800 (800x.65=520)?! There was absolutely no discount here, all they had done was taken the cost of a normal carpet cleaning, market it up by 3times and then discounted it by 35% which still leaves paying double. They know that this is a bad deal which is why the refuse to give you a quote over the phone, and instead send a high pressure sales person over to have you sign on the dotted line once they're in your home.

I refused to sign with their sales person, asked them to leave and promptly made one more phone call to CCC Carpet cleaning; who was able to get me a quote over the phone, and able to do the work just 2 days later for $280.

This is America, and one of the perks to operating a business here is that you can charge what ever you want for your service, and then its up to you as a consumer to do your research to identify the fair market value for that good and or service. But, don't do business under the guise of bait "discounts" knowing full well that their is no discount there just so you can Trojan Horse a closer into my home to pressure sell me into paying double.

Nolan with COIT cleaning was the tech that came out to our house today for an estimate/service. I was SO IMPRESSED by him. He was right on time, courteous, kind, professional, and knowledgeable. I can’t say enough good things about him and the service. If it’s possible to request someone specific in the future, I suggest Nolan. (We’ll be requesting him from now on.)
Well certainly be using COIT in the future because of the positive experience we had with Nolan. Thanks Nolan!

Had our carpets cleaned. Along with that we had 7 oriental rugs cleaned as well. Some of the rugs are over 50 years old and we were assured that they would take good care of them. They were returned still dirty. I took them to a actual oriental rug cleaner here in the springs, and was told that they were not even cleaned the first time. So not only did I pay Coit to clean the rugs I had to pay even more to have them actually cleaned. I would not recommend Coit to anyone, and if I had a way of getting the word out to everyone about this service I would. Do Not use this service it is a rip off.

I am extremely disappointed and honestly feel ripped off. The sent out a super young kid that didn't do a good job at all. My carpet is still not clean in places because he only went over it once. I had to ask him to go over a heavy traffic area again and its still not clean. Its sad when you have to steam clean your house after you pay a ton to get it cleaned "professionally". I have a Bissel steam cleaner and have gotten disgusting amounts of dirt out of my carpet. Very disappointed. Would give 0 stars if possible.

2nd time we’ve used them to clean our living room/dining room and hallway floor. They do a fantastic job! They showed up when they said, and completed the job in a an hour. Tech 284 was very smart and offered some good tips. Will definitely use the next time it’s needed.

This is the 3rd time I have had Coit clean my curtains. Every time the curtains have been returned to my home looking "cleaned" and lovely. By the way my curtains are 20 yrs young!!
The young gentleman who picks up curtains and returns them is a gem. He hangs curtains upon return and actually fixed my curtain rod which was only pulling from one side. He also said he could replace hooks for my pull backs since I had just had my wall painted. This young man is a true asset to the Coit company.
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When you pay somebody $380 to clean 6 vents , and they came back the second time to clean it and still didn’t get it right I still got dirt and debris one gentleman called so let me come clean them? Really if you guys couldn’t get it done in two times the third time he would clean it no thank you!!! I wish they would’ve done the job right the first time I definitely do not recommend using COIT! After two times I still got dirt in vents , I really feel like I got ripped off ! What a waste of $380 I even still have recent photo of the vents

Today we had Coit and couldn't be happier with the company, especially with the Tech, Damian Torres. His professionalism was outstanding with all the different areas we had him clean. He was extremely nice and Coit should be proud of his competence.
We had cleaned: Four chairs, a sofa, stairs, carpet on two floors

A few months ago, we hired Coit to clean our Lazy Boy chairs. Not only did the employee not get them clean, he damaged a chair. We waited for the invoice so that we could point out the damage. We never received the bill, so at least our damaged chair didn't cost an additional $100.

A further comment regarding Coit's response. I provided my contact information to them. They didn't respond. So don't be deceived thinking that I ignored them.

If you use COIT, get everything in writing and correspond with them over email. I didn’t do that and had them threaten to put a lien on my house if I didn’t pay for a service I didn’t receive.

13 April, I got an estimate for a duct cleaning. They definitely tried to upsell me on several things I most likely don’t need considering this is a new build and I’m trying to get construction debris and dust out of my ducts. I said I wasn’t sure if I wanted to do it, so Daniel said he would call me on the 15th to schedule. I decided not to argue about calling it scheduling when I wasn’t sure if I was going to hire them or not. He called me on the 15th and I told him the builder was taking care of it, so I didn’t need his services.

Cut to Sunday, 24 April, about 8:45pm. I get a call from someone saying they cleaned my ducts, but i didn’t pay them. I told him I got an estimate, but decided not to get the service. He says ok and hangs up, but then texts me “My HVAC tech Reuben just told me we did not service your furnace but we did clean your air ducts. In fact he did the job” then he texts “No it's our office address. I'm going to have our accounting dept/ corporate send you a letter of intent and then we'll take the next steps.” I text him a picture of my ductwork that has definitely not been cut into, which is how they clean them.

I don’t appreciate being threatened with a letter of intent for work I did not have done, on a Sunday night no less. I have never had an experience like this, where some tradesman is claiming he did work on my house he definitely didn’t do. There is no way I would ever use COIT, nor would I recommend them to anyone. If this is how they track service, I wonder how well they clean air ducts.

COIT removed caulking tracked on the carpet in 3 bed rooms by our replacement window installers, and did additional general cleaning of the carpet in 3 other rooms. Carpets look great, dried fast, with no crunchiness. COIT returned and re-worked caulk stains in two rooms that remained visible. Looks fine now.

I had an emergency and Ryan was able to come to our house the same afternoon I was in touch. He cleaned our den carpet perfectly -- our dog was sick the day before and it was a mess. This is the second time we have worked with Ryan and he is the BEST. Third time working with COIT -- I won't work with anyone else.