Reviews of local pros in Colorado Springs, Colorado

Yandel and Chris were polite and efficient when doing my lawn aeration.

Chris and Yandel did a great job with my lawn aeration!! Thank you so much!!

J.Rick Lawn & Tree, Inc. is an excellent lawn maintenance company. I have been a very satisfied customer since 2018. Our lawn looks beautiful! I love that we no longer have weeds in our lawn, rock areas and bark areas. This is a very professional company that cares about their customers and the quality of their work. Their customer service dept. is great too. I would highly recommend J.Rick to anyone looking for high quality work on their lawn at a fair price.

J. Rick Lawns & Tree, Inc has rescued, restored my lawn twice to its best condition. Technicians are courteous, professional. If it is up to me, I will always use J. Rick. My opinion: they are the best of many yard services.

This has been my first season using J. Rick and I will definitely be a customer for years to come. They offer more services than many other companies I tried, including putting down pre-emergent in the spring which my yard desperately needed. Office staff are incredibly quick to respond and have been so helpful with everything I've needed. The staff who come out to do the work have all been fantastic! They took great care in the service, explained any adjustments when the type of service I was getting changed and made sure I was satisfied with their work. I highly recommend the company, they've made my yard care take seriously hours and hours less time than last year and at a very reasonable price.

Great service…the products they use really do work! I have great grass, no weeds, pine trees are healthy and I haven’t lost one since using their pine tree beetle spray service. And they come when they schedule the service. All the technicians have been friendly and polite. Highly recommend.

Bought an aerator from Andrew one of the owners and he told me nothing was wrong with it. I used it this week for the first time and it is junk doesn’t work. He lied and I reached out several times and crickets. Do not recommend someone who lies and doesn’t at least have a conversation about it

Be very carful doing any business with this company, I had them come out and Aerate my lawn 1year ago. What I wasn’t aware is that they “AUTO RENEW” any and all services. When I called to cancel I was meet with a very disrespectful representative who talked over and didn’t listen to the customer. I would not recommend their services.

I am writing this to formally express my concern regarding the services provided for my Christmas light installation this season.

The lights were installed on December 2. Prior to installation, Ryan provided me with a quote that included both the cost of the lights and labor, which I agreed to based on his assessment. All communication before installation was timely and clear. However, after the installation was completed, the final invoice reflected a higher labor cost than what was originally quoted.

I reached out to Ryan via text to request a simple explanation for the additional labor charge. At the time the quote was provided, I was informed that the labor estimate was based on a satellite assessment of my home, including the structure and number of light bulbs required. There were no changes to my home between the assessment and the installation, so I was surprised by the increased labor charge. While I am open to an explanation, my inquiry has gone unanswered. As of today, December 27, I have not received any response, despite having paid the balance in full.

It is also concerning that the responsiveness changed significantly after payment. Prior to installation, Ryan was very prompt in responding to questions and emphasized that maintenance was included. I was specifically told that if a bulb went out, a section of lights failed, or a mounting clip came loose, the company would handle it. I was assured that all service calls were included at no additional cost. This was also written in the quote.

On December 26, all entire string of lights—all 260 bulbs—stopped working. I verified that the outlet has power. The weatherproof timer shows a light but does not allow the power to turn on when set. This appears to be an issue requiring troubleshooting. I again attempted to contact Ryan by text and received no response.

When I called the office, I learned that it is closed from December 24 through January 4. This is extremely disappointing, given that your company advertises maintenance and troubleshooting during the season when Christmas lights are actively in use. Closing operations during the core holiday period without a contingency plan for service issues leaves paying customers without support at the exact time problems are most likely to occur.

I paid a substantial amount—thousands of dollars for labor alone—based on the understanding that maintenance and service support were included. At this time, the services promised have not been fulfilled. My concerns about billing remain unanswered, and a significant lighting failure has gone unresolved during the holiday period.

I am requesting acknowledgment of these issues, an explanation for the labor cost discrepancy, and a clear plan for resolving the lighting malfunction as soon as possible. I hope this matter can be addressed promptly and professionally.

They gave us a fixed price.. came out and did the main job which was In the sprinkler box.. Then they couldn’t finish the job they started that day. so I was asked to schedule for them to come out again. and they not only charged me $100 extra from the first visit but charge me extra to finish the job They never finish the first time. then I find out they never even finish the job because my sprinkler system never goes off. It won’t work and they wanna charge me again to come out to fix The problem they created by Miss wiring the communication with the control box that’s in the house so my son and I went to program the box and discovered What’s next
that my zone one and two for 20 years used to be in the front and now my zone one and two is in the back Not a big deal right but they didn’t tell us what they did so they have lack of communication to their customers and for two days they sprinkler system didn’t go off and I thought it was in working condition so all this money $950 later the system was not running. what’s wrong with this picture
Then they had the audacity to tell me I don’t know what I’m speaking about. I don’t know anything about sprinkler systems but yet my husband and I are the ones that put the system in 20 yrs.ago
I’m sick and not well from a car accident I was in and I feel they took advantage of me by making me think I don’t know what’s going on..not ok
I do not recommend this company to anybody. And to top it all off the sprinkler system in the back I was supposed to schedule for them to come finish incorrect and fix broken pipes back there and this is another reason why I’m upset because they made my zone one be in the section where those broken pipes are and that was the only zone that was running so to me it shows they purposely did that to allow the sprinkler system to go off and so when the water stops all the dirt sucks in with the water which Creates the line to be clogged …. I’m heartbroken. I’m disappointed just went through a divorce on top of it. I had a husband who I depended on to take care of his family and now I don’t have that no more And I was trusting in this company to do right by our family.. And hoping we could be part of their family if they took care of u. They didn’t want to make it right. Their customer service was horrible. I never argued. I never raised my voice. I just asked questions and why and all they said is we gave you a good deal we gave you a good deal. OK great but finish the job and do it correctly.. Why are you Charging me again and again for a job your technician never even finished but lied on document saying he did? not a good worthy company and they say their family oriented no, they’re not

Rude, unprofessional- not going back!

Everyone is great at their job and so nice!

These guys are awesome. Worked with them for years.

Highly recommend Superior Systems: efficient, responsive and reasonable cost.

Very dependable, professional, and most of all, trustworthy! Their pricing is reasonable. I would highly recommend them!

I have used Superior Systems and have been really happy with their work. They are always quick to respond and know what they are doing.

I called 4 companies for sprinkler repair. Superior was the only ones that called back. Great service!!

Stuart and John took great care of us. There was a little confusion at first with a misdiagnosis of our sprinkler system, but John and Stuart went out of their way to make everything right. I am a firm believer that nobody is perfect, and the effort that went in to making everything up to us was above and beyond. Thank you very much John and Stuart!!!!

I stopped using this company a couple years ago due to poor customer service. I thought maybe after time, customer service would have improved. I called to inquire about sprinkler services and was told I could not be put on the books but that someone would get back to me the first 2 weeks in March. It’s now well into April. Apparently this company is doing so well they don’t need to follow up with potential customers.

Reliable, professional service every season. Superior Systems has maintained our sprinkler system - spring and fall for many years. We've been very pleased with their service always.

They missed the first appointment but the office manager called at the end of the day to apologize and reschedule. Apparently they are short staffed due to their great reputation. I'm withholding final judgment until they do the actual work, and will update this review after the tech comes out on Tues. The tech called earlier in the day to say he was running late; I will say it's a shame he could not have called me directly to say he was running later, or could not make it at all. My first impression isn't great.